By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

This role is part of Genius’ team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.

WHAT YOU’LL DO

• Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
• Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
• Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Zendesk, Slack, and Emails.
• Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.

WHAT YOU’LL BRING

• Strong analytical mindset with the ability to investigate, troubleshoot, and resolve product-related issues in a fast-paced environment.
• Proven ability to manage multiple priorities, balancing urgency and impact effectively.
• Hands-on experience with SQL, Python, and tools such as JIRA, Confluence, Zendesk, Postman (API calls), and Grafana.
• Professional fluency in English, with the ability to communicate clearly across global teams.
• Technical background through formal education or equivalent practical experience.
• Experience in technical support, service, or customer-facing technical roles.
• Detail-oriented problem solver with a proactive and ownership-driven approach.

IT WILL BE A BONUS IF YOU KNOW

• Passion for sports and interest in the sports tech ecosystem.
• Experience collaborating with distributed, international teams.
• Flexible mindset with availability to support a 24⁄7 environment, including weekends if required.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.

We’re looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.

WHAT YOU’LL DO:

• Respond to client queries and resolve issues quickly, clearly, and to a high standard
• Prioritise and solve problems raised by colleagues across the company and parent company
• Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
• Build and maintain a knowledge base of known issues and solutions
• Escalate issues you can’t resolve, with clear context for the next team
• Monitor systems and flag anything unusual
• Handle confidential information responsibly

WHAT YOU’LL BRING:

• Strong verbal and written communication, English B2+
• Experience in customer support, ideally technical support
• Experience using ticketing systems
• Strong problem-solving skills and good judgement on when to escalate
• Able to multitask and stay accurate under pressure
• Comfortable with MS Office, online research, and our internal tools
• Basic knowledge of Windows Server, T-SQL, backups, and networking

The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group’s benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Company Description

For 150 years we’ve been changing the way the world moves - now it is your chance to design the next chapter of the strategic growth field of Continental Tires. We are looking for you as an Customer Service specialist for the Shared Service Center.

Job Description

Key targets:

Responsible for development, execution and maintenance of reporting relevant for business.

Development of process automation solutions aligned with process requirements.

Development, maintenance and continuous improvement of data management solutions.

Core Responsibility Areas

1. Data Management & Data Modeling

• Design and maintain data models for reporting and analytics.

• Integrate multiple business data sources into efficient, sustainable data structures.

• Ensure data quality, GDPR compliance, and adherence to internal standards.

• Automate data refresh processes where possible.

2. Reporting

• Define reporting requirements with business stakeholders.

• Develop reporting concepts and dashboards aligned with business objectives.

• Perform reporting quality assurance and testing.

• Document KPIs, definitions, data relationships, exceptions, and reporting standards.

3. Process Automation

• Identify business processes suitable for automation.

• Design sustainable automation solutions with performance monitoring mechanisms.

• Assess business impacts and dependencies across affected functions.

• Continuously improve automated solutions through root cause analysis and optimization.

4. Project Management

• Gather and document business requirements.

• Create development plans, milestones, and stakeholder communication plans.

• Manage project risks, mitigation measures, and contingency plans.

• Ensure project documentation follows internal standards.

• Support rollout, user training, and ongoing maintenance.

5. Quality & Governance

• Develop and execute testing procedures before release.

• Establish quality controls for reporting and automation solutions.

• Maintain traceable documentation and governance standards.

• Drive continuous improvement and operational stability.

Qualifications

You can be a perfect match in our team if you are/have:

• Student or graduate of IT, Computer Science, Mathematics, Engineering or equivalent education programs welcomed

• Data Modeling (Power BI, SQL, Databases)

• Report & KPI Development

• Data Governance & GDPR

• Process Automation (Power Automate, RPA, workflow tools)

• AI tools knowledge welcomed

• Good English skills (speaking, listening, reading, and writing)

• Good computer skills, Microsoft Office package

• Communication skills

• Ability to complete assigned tasks independently

• Organizational and time management skills

• Keen to contribute & not shy to share their thoughts with the team

Additional Information

• A supportive and innovative environment to grow your skills
• Flexible working hours and hybrid work options
• Opportunity to contribute to impactful projects
• Outlook: Opportunity to join an attractive career path
• Health insurance package;
• Company discounts;
• Discounts in modern employee restaurant;
• Extra paid time off;
• Salary ranges are 2300-3300 EUR brutto (before withholding taxes)

Ready to drive with Continental? Take the first step and fill in the online application.

Company Description

Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.

We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.

At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.

https://www.aboitizfoods.com/

Job Description

Intern will be assigned to the Talent Engagement team of the Human Resource Department and will have the following responsibilities:

• Create a porfolio of communication templates for Internal Communication, Values statement posters, deck, etc., based on the Aboitiz Foods Brand.
• Assist in writing and creating internal communication materials like posters, deck, etc.
• Assist in planning and facilitating Aboitiz Foods engagement events
• Assist in writing and creating employer branding materials

Metrics:

• Visual Impact
• Completeness
• Creativity -Organization
• Quality

Qualifications

• Students taking up HR, Psychology, Communications, or any related course
• Creative and detail-oriented
• Proficient in Canva
• Able to edit posters and short videos
• Must complete at least 400 internship hours
• Willing to work on a hybrid setup (onsite in Makati and work from home)
• Available for an internship from August to December 2026

Onboarding Requirements:

• Officially enrolled in a university
• At least in its penultimate year
• Enrolled in an internship subject
• With good scholastic records duly endorsed by the school
• Able to pass the pre-internship requirements

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

AI Engineer – Campus and Graduate Level

Experience: 1–3 years of relevant experience through internships, academic projects, research, freelance work, or professional roles

Location: [Location / Hybrid / Remote] Travel to clients and conferences as needed.

Reports to: Agentic AI Architect / Senior Forward Deployed AI Engineer

Why NewRocket

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners—uniquely focused on enabling enterprises to adopt AI they trust and that delivers lasting business value.

NewRocket is also a proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions. Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.

As an early-career AI Engineer at NewRocket, you will have the opportunity to learn and apply these emerging enterprise AI practices while helping build practical solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, and business workflows.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

Role Overview

NewRocket is seeking a hands-on AI Engineer – Campus and Graduate Level to support the design, development, testing, and deployment of AI-enabled solutions for enterprise clients.

This role is ideal for an early-career engineer with foundational experience in software development, data, and generative AI who is eager to work on practical, high-impact applications of AI—including Claude-powered applications, agentic workflows, intelligent automations, retrieval-augmented generation (RAG), and ServiceNow-based solutions.

You will work closely with AI engineers, product managers, data scientists, platform teams, and client-facing consultants to prototype and deliver scalable AI capabilities. You will gain exposure to the full AI solution lifecycle, from use-case discovery and proof-of-concept development through production rollout, evaluation, monitoring, and continuous improvement.

Travel to clients and conferences as needed.

Key Responsibilities

AI Solution Development

• Assist in building, testing, maintaining, and documenting AI-enabled applications, workflows, and reusable accelerators.
• Develop prototypes and proof-of-concepts using generative AI, large language models (LLMs), including Claude and other model providers as appropriate, RAG, APIs, and workflow automation tools.
• Support the development of agentic AI solutions that can use enterprise context, call approved tools or APIs, and help orchestrate enterprise processes.
• Assist with prompt and context engineering, including instruction design, examples, structured inputs, response formatting, and output constraints.
• Help build AI applications using structured outputs, tool use/function calling, human-in-the-loop review, and workflow orchestration patterns.
• Help integrate AI capabilities with enterprise platforms, including ServiceNow, where applicable.
• Write clean, maintainable, secure, and well-documented code following engineering best practices.

Retrieval, Data, Evaluation & Quality

• Support data preparation, document ingestion, chunking, embedding, retrieval, prompt development, evaluation, and testing activities for AI solutions.
• Assist with RAG solutions that ground AI responses in authorized enterprise knowledge sources and data.
• Help assess model and workflow performance across accuracy, relevance, groundedness, reliability, latency, cost, safety, and user experience.
• Assist with the development of test cases, evaluation datasets, monitoring approaches, and feedback loops for AI applications.
• Support techniques that improve reliability and user trust, such as output validation, citation or source-grounding patterns, fallback handling, confidence thresholds, and escalation workflows.
• Identify issues, document findings, and contribute to iterative improvements across AI prototypes and production solutions.

Responsible AI & Security

• Apply responsible AI principles in the development and testing of AI solutions, including awareness of model limitations, hallucinations, bias, privacy, and appropriate human oversight.
• Help implement safeguards for sensitive data, access controls, authorized data use, prompt-injection risks, and unsafe or unintended tool execution.
• Support human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based AI decisions.
• Document solution behavior, known limitations, test results, and operational considerations for internal teams and client stakeholders.

Cross-Functional Collaboration

• Collaborate with product, engineering, design, data science, ServiceNow platform, and consulting teams to translate business needs into technical solutions.
• Participate in requirements gathering, solution-design sessions, sprint planning, code reviews, and retrospectives.
• Support client-facing teams with technical research, demos, proof-of-concept development, and implementation activities.
• Communicate technical concepts, solution behavior, and findings clearly to both technical and non-technical stakeholders.
• Contribute to internal documentation, technical playbooks, reusable components, prompt libraries, evaluation assets, and knowledge-sharing sessions.

AI Innovation & Research

• Stay current on emerging AI technologies, frameworks, Anthropic and Claude capabilities, and enterprise use cases.
• Complete relevant Anthropic training, partner enablement, and technical education opportunities as available through NewRocket’s partnership.
• Research opportunities to apply generative and agentic AI to improve operational efficiency, employee experiences, customer service, knowledge management, and enterprise workflows.
• Contribute ideas for new AI capabilities, reusable intellectual property, Agent Packs, accelerators, and product enhancements.

Required Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Machine Learning, or a related technical discipline.
• 1–3 years of relevant experience through internships, co-ops, research, freelance work, academic projects, or professional roles.
• Experience with one or more programming languages, preferably Python, JavaScript/TypeScript, Java, or similar languages.
• Foundational understanding of software engineering concepts, APIs, databases, source control, and cloud-based applications.
• Exposure to generative AI, LLMs, prompt engineering, machine learning, data science, or automation concepts.
• Familiarity with LLM application concepts such as context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
• Familiarity with tools or frameworks such as Git, REST APIs, SQL, Docker, LLM APIs, LangChain, LangGraph, LlamaIndex, or cloud AI services.
• Foundational understanding of responsible AI concepts, including data privacy, model limitations, human oversight, and safe AI deployment.
• Strong problem-solving skills, curiosity, attention to detail, and willingness to learn in a fast-paced environment.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience building AI, automation, chatbot, workflow-based, or data-driven projects through coursework, research, internships, hackathons, or personal projects.
• Exposure to Claude, the Anthropic API, Anthropic Console, Anthropic Academy learning, or Claude-focused implementation guidance.
• Experience using LLM APIs to build conversational AI, document-processing, summarization, search, knowledge-assistant, or workflow-automation applications.
• Understanding of RAG, vector databases, embeddings, semantic retrieval, AI agents, tool use, or human-in-the-loop workflow design.
• Familiarity with ServiceNow, including platform development, workflow automation, Virtual Agent, Predictive Intelligence, Now Assist, AI Agents, IntegrationHub, or Flow Designer.
• Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with Model Context Protocol (MCP) concepts, secure API integration patterns, or connecting AI applications to enterprise tools and data sources.
• Experience working in an agile software-development environment.
• Interest in enterprise consulting, digital transformation, and applying AI to real-world business challenges.

What You Will Gain

• Hands-on experience building enterprise-grade generative and agentic AI solutions, including Claude-powered applications where appropriate.
• Exposure to Anthropic-aligned practices for prompt and context engineering, RAG, tool use, structured outputs, model evaluation, and responsible AI.
• Experience across the end-to-end lifecycle of AI product and solution development—from discovery and prototyping to deployment, monitoring, and continuous improvement.
• Mentorship from experienced AI, engineering, product, ServiceNow, and consulting professionals.
• Opportunities to contribute to client-facing proofs-of-concept, reusable AI accelerators, Agent Packs, and production implementations.
• A strong foundation for a career in AI engineering, software development, data science, enterprise technology consulting, or AI product development.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

The IT Service Delivery Analyst supports IT service management by providing data-driven insight, operational analysis, and process support across the technology environment. This role is responsible for transforming operational data into actionable intelligence that improves service reliability, reduces recurring issues, and strengthens service management practices.

Working closely with the IT Service Delivery Lead, this role enables effective service governance by ensuring that service performance, system relationships, and operational trends are visible, accurate, and actionable.

The position plays a key role in supporting service integration by bridging operational data, technical teams, and service management processes, with a focus on continual improvement and stability.

Key Responsibilities

Service Reporting & Performance Analytics

• Develop, maintain, and enhance service performance dashboards and reports aligned to business-facing services.
• Aggregate and normalize data from an ITSM to provide meaningful service insights
• Identify trends in:
  • incident volume and patterns
  • change success/failure rates
  • service degradation indicators
• Translate operational data into clear, actionable insights for technical teams and leadership to improve both SLAs and XLAs

Trend Analysis & Operational Intelligence

• Analyze incident, change, and problem data to identify:
  • recurring issues
  • work inefficiencies
  • high-risk services or components
• Correlate events across systems to highlight hidden relationships and dependencies
• Proactively surface risks before they result in service disruption
• Support the development of predictive indicators for service health and customer experience, where possible

Problem Management Support

• Identify candidates for problem management based on:
  • repeat incidents
  • high-impact outages
  • trends across multiple systems
• Support root cause analysis efforts by:
  • gathering and structuring relevant data
  • identifying patterns and contributing factors
• Track problem records and associated improvements to ensure visibility into resolution progress

Service Transition & Operational Readiness Support

• Assist in validating that new or changed services meet operational readiness requirements, including:
  • documentation completeness
  • monitoring and alerting visibility
  • support process definition
• Ensure required service artifacts are created and accessible prior to production release
• Support coordination between delivery teams and operations during service transition

CMDB & Service Mapping Support

• Maintain and improve data quality within the configuration management database
• Support the development of service maps and configuration relationships for critical services
• Identify gaps or inconsistencies in configuration and dependency data
• Ensure alignment between:
  • CMDB records
  • actual system usage
  • change activity

Runbooks & Operational Documentation

• Develop and maintain service runbooks, knowledge articles, and operational procedures to improve service performance
• Standardize documentation formats to improve usability and consistency
• Ensure documentation reflects current operational practices and system configurations
• Partner with technical teams to capture tacit knowledge into structured documentation

Process Support & Continuous Improvement

• Assist in refining and documenting service management processes, including:
  • change enablement
  • incident management
  • problem management
• Identify inefficiencies or gaps in current processes and recommend improvements
• Support implementation of lightweight governance practices that improve consistency without adding unnecessary overhead

Cross-Team Coordination & Data Quality

• Collaborate with infrastructure, application, and service desk teams to ensure:
  • data accuracy
  • consistent classification of incidents and changes
  • alignment across tools and processes
• Promote consistent use of service management tools and data standards
• Support audits or reviews of service data and operational practices

Qualifications

Required

• Bachelor’s degree in Information Technology, Information Systems, or related field (or equivalent experience)
• 3–5 years of experience in:
  • IT operations
  • service management
  • or operational/data analysis roles
• Experience working with ITSM tools such as ConnectWise or similar platforms
• Strong analytical and problem-solving skills with the ability to interpret complex operational data
• Experience creating reports, dashboards, or structured documentation using data visualization tools (Power BI, Excel advanced functions, etc.)
• Ability to work across multiple teams and translate technical data into meaningful insights
• Must live in or around the Fort Wayne, IN area and able to work onsite as needed
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Experience working within ITIL-aligned service management environments
• ITIL certification (Foundation or higher)
• Familiarity with CMDB platforms such as IT Glue
• Experience supporting problem management or root cause analysis activities
• Exposure to service dependency mapping or enterprise system relationships

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

What our team members say about us…

• “I love our true empathy and concern for our clients, it’s very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
•  “I learn something new every single day, and I feel like I’m a part of building an organization that has legs. I appreciate that I’m consistently humbled by the talent and caliber of our team.”
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.

Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.

You will have the opportunity to:

• Learn all about the Shopmonkey product suite and automotive industry
• Use a relationship-based approach, deliver best-in-class service to our Customers
• Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
• Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns .
• Effectively manage workload, maintain assigned schedule, and attendance standards.
• Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
• Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
• Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:

• Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
• Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:

• Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through

We are looking for people who:

• Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and experiencing new and different challenges everyday
• Are self-directed learners and highly motivated
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
• Adapt quickly to changing priorities and evolving customer needs

Bonus Points:

• Enthusiasm to work evening or weekend shifts
• Experience in hospitality, automotive industry, call center, or fast-paced startup
• Able to take direction from peers and managers
• The ability to speak Spanish is a plus
• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

✈️ Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

🥰 Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Statistical Programmer is an integral project team member in the research and development of new pharmaceutical products. The primary responsibilities for this role include the analysis and reporting of clinical trial data under the direction and oversight of a Senior Statistical Analyst. The Statistical Programmer interfaces with key stakeholders (i.e. Statistics, Clinical Data Strategy & Operations, Medical Writing, Regulatory Publishing and Development Operations.)

Responsibilities

• The Statistical Programmer will:

- Create documentation for regulatory filings including reviewers guides and data definition documents.

- Participate in the development of standard SAS Macros.

• The  Programmer will:

- Consolidate heterogeneous data sources (e.g. clinical study databases, external databases, real-world data) to prepare analysis-ready data sets within a defined quality control process supporting a particular study.

- Perform exploratory data analyses and visualizations in interaction with the clinical pharmacologist or pharmacometrician.

- Produce dynamic and static data visualizations to communicate quantitative analyses.

• - Develop SAS programs for the creation of ADaM data sets following CDISC standards
• - Develop SAS programs for the creation of Tables, Listings and Figures.

- Validation of ADaM data sets.

- Validation of Tables, Listings and Figures.

- Create specifications for the structure of ADaM data sets for individual studies.

Qualifications

Minimum Qualifications:

• MS in Statistics, Computer Science or a related field with 0+ years of relevant experience. OR BS in Statistics, Computer Science or a related field with 2+ years of relevant experience.
• Demonstrated practical understanding of SAS programming and experience with pharmacokinetic (PK) analysis and reporting.
• Ability to communicate clearly both oral and written.

Preferred Qualifications

• Pharma experience

Additional Information

​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Company Description

• Hybrid working (3 days in office and 2 working from home)
• Permanent, full-time role
• Collaborative team with supportive leadership
• Internal career growth opportunities

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate.

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

In this role you will:

• Respond to inbound customer calls and make outbound customer calls, providing high‑quality support by lodging new claims, answering enquiries, and delivering timely updates on the progress of existing claims.
• Accurately record and maintain claim information in internal systems, ensuring all data is complete, compliant, and captured to a high standard.
• Communicate effectively with customers and internal stakeholders to resolve claim‑related matters and support smooth claim progression.
• Ensure all work is completed in accordance with TAL’s policies, procedures, and service standards, maintaining a strong customer and compliance focus.
• Adhere to all external regulations and industry requirements, including Privacy legislation and the Life Insurance Code of Practice.
• Collaborate closely with teams across TAL Claims and other internal departments
• Actively contribute to a culture of process improvement, identifying opportunities to streamline workflows and enhance customer experience.

Qualifications

• Previous experience in similar role within Financial Services/ Insurance Industry preferred.
• Exceptional customer service skills to ensure agreed service standards are met.
• Well-developed interpersonal and communication skills, operating with high levels of integrity.
• Ability to build rapport over the phone and demonstrate empathy with customers during difficult times.
• Demonstrated ability to work both in a team and autonomously.
• Excellent analytical skills and methodologies, high attention to detail.
• Good relationship management and negotiation skills.
• Ability to work with change and excellent problem-solving skills.
• Accurate data input and sound knowledge of MS Office suite.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

The IT Service Delivery Analyst supports IT service management by providing data-driven insight, operational analysis, and process support across the technology environment. This role is responsible for transforming operational data into actionable intelligence that improves service reliability, reduces recurring issues, and strengthens service management practices.

Working closely with the IT Service Delivery Lead, this role enables effective service governance by ensuring that service performance, system relationships, and operational trends are visible, accurate, and actionable.

The position plays a key role in supporting service integration by bridging operational data, technical teams, and service management processes, with a focus on continual improvement and stability.

Key Responsibilities

Service Reporting & Performance Analytics

• Develop, maintain, and enhance service performance dashboards and reports aligned to business-facing services.
• Aggregate and normalize data from an ITSM to provide meaningful service insights
• Identify trends in:
  • incident volume and patterns
  • change success/failure rates
  • service degradation indicators
• Translate operational data into clear, actionable insights for technical teams and leadership to improve both SLAs and XLAs

Trend Analysis & Operational Intelligence

• Analyze incident, change, and problem data to identify:
  • recurring issues
  • work inefficiencies
  • high-risk services or components
• Correlate events across systems to highlight hidden relationships and dependencies
• Proactively surface risks before they result in service disruption
• Support the development of predictive indicators for service health and customer experience, where possible

Problem Management Support

• Identify candidates for problem management based on:
  • repeat incidents
  • high-impact outages
  • trends across multiple systems
• Support root cause analysis efforts by:
  • gathering and structuring relevant data
  • identifying patterns and contributing factors
• Track problem records and associated improvements to ensure visibility into resolution progress

Service Transition & Operational Readiness Support

• Assist in validating that new or changed services meet operational readiness requirements, including:
  • documentation completeness
  • monitoring and alerting visibility
  • support process definition
• Ensure required service artifacts are created and accessible prior to production release
• Support coordination between delivery teams and operations during service transition

CMDB & Service Mapping Support

• Maintain and improve data quality within the configuration management database
• Support the development of service maps and configuration relationships for critical services
• Identify gaps or inconsistencies in configuration and dependency data
• Ensure alignment between:
  • CMDB records
  • actual system usage
  • change activity

Runbooks & Operational Documentation

• Develop and maintain service runbooks, knowledge articles, and operational procedures to improve service performance
• Standardize documentation formats to improve usability and consistency
• Ensure documentation reflects current operational practices and system configurations
• Partner with technical teams to capture tacit knowledge into structured documentation

Process Support & Continuous Improvement

• Assist in refining and documenting service management processes, including:
  • change enablement
  • incident management
  • problem management
• Identify inefficiencies or gaps in current processes and recommend improvements
• Support implementation of lightweight governance practices that improve consistency without adding unnecessary overhead

Cross-Team Coordination & Data Quality

• Collaborate with infrastructure, application, and service desk teams to ensure:
  • data accuracy
  • consistent classification of incidents and changes
  • alignment across tools and processes
• Promote consistent use of service management tools and data standards
• Support audits or reviews of service data and operational practices

Qualifications

Required

• Bachelor’s degree in Information Technology, Information Systems, or related field (or equivalent experience)
• 3–5 years of experience in:
  • IT operations
  • service management
  • or operational/data analysis roles
• Experience working with ITSM tools such as ConnectWise or similar platforms
• Strong analytical and problem-solving skills with the ability to interpret complex operational data
• Experience creating reports, dashboards, or structured documentation using data visualization tools (Power BI, Excel advanced functions, etc.)
• Ability to work across multiple teams and translate technical data into meaningful insights
• Must live in or around the Fort Wayne, IN area and able to work onsite as needed
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Experience working within ITIL-aligned service management environments
• ITIL certification (Foundation or higher)
• Familiarity with CMDB platforms such as IT Glue
• Experience supporting problem management or root cause analysis activities
• Exposure to service dependency mapping or enterprise system relationships

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

What our team members say about us…

• “I love our true empathy and concern for our clients, it’s very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
•  “I learn something new every single day, and I feel like I’m a part of building an organization that has legs. I appreciate that I’m consistently humbled by the talent and caliber of our team.”
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Statistical Programmer is an integral project team member in the research and development of new pharmaceutical products. The primary responsibilities for this role include the analysis and reporting of clinical trial data under the direction and oversight of a Senior Statistical Analyst. The Statistical Programmer interfaces with key stakeholders (i.e. Statistics, Clinical Data Strategy & Operations, Medical Writing, Regulatory Publishing and Development Operations.)

Responsibilities

• The Statistical Programmer will:

- Create documentation for regulatory filings including reviewers guides and data definition documents.

- Participate in the development of standard SAS Macros.

• The  Programmer will:

- Consolidate heterogeneous data sources (e.g. clinical study databases, external databases, real-world data) to prepare analysis-ready data sets within a defined quality control process supporting a particular study.

- Perform exploratory data analyses and visualizations in interaction with the clinical pharmacologist or pharmacometrician.

- Produce dynamic and static data visualizations to communicate quantitative analyses.

• - Develop SAS programs for the creation of ADaM data sets following CDISC standards
• - Develop SAS programs for the creation of Tables, Listings and Figures.

- Validation of ADaM data sets.

- Validation of Tables, Listings and Figures.

- Create specifications for the structure of ADaM data sets for individual studies.

Qualifications

Minimum Qualifications:

• MS in Statistics, Computer Science or a related field with 0+ years of relevant experience. OR BS in Statistics, Computer Science or a related field with 2+ years of relevant experience.
• Demonstrated practical understanding of SAS programming and experience with pharmacokinetic (PK) analysis and reporting.
• Ability to communicate clearly both oral and written.

Preferred Qualifications

• Pharma experience

Additional Information

​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Description

**This position is based in Germany with hybrid or remote working options. Applicants must hold a valid work/residence permit for the respective location.**

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

Role Overview

The Working Student supports the GTM Strategy & Transformation function, working directly with the Senior Director on high-impact strategic and operational priorities. The role contributes to market research, competitive analysis, process improvement, and growth initiatives that directly support the revenue organisation’s go-to-market execution. This is a hands-on, project-based role suited to a student with strong analytical foundations, an interest in commercial strategy, and the initiative to take ownership of outcomes rather than just tasks.

Main Responsibilities

• Support the end-to-end delivery of high-priority GTM initiatives: tracking milestones, managing stakeholder inputs, and ensuring projects deliver measurable outcomes.

• Identify bottlenecks and inefficiencies in go-to-market processes, proposing and helping implement frameworks that improve scalability across the organisation.

• Translate data and analysis into structured, concise storylines and presentations for senior stakeholders.

• Conduct market research and competitive benchmarking, synthesising findings into clear briefings and recommendations that support executive-level decision-making.

• Work closely with the Senior Director, GTM Strategy & Transformation and cross-functional teams to support evolving strategic priorities as they arise.

Requirements

Required Experience

• Currently pursuing a Bachelor’s or Master’s degree in Business, Engineering, Marketing, or a related field.

• Previous experience in a fast-paced environment, such as a startup, venture-backed company, or management consultancy, is a strong advantage.

Required Skills

• Analytical and structured: goes beyond surface-level data, questions assumptions, and draws independent, well-reasoned conclusions.

• Takes initiative and ownership: identifies problems, proposes solutions, and follows through to implementation without waiting to be directed.

• Comfortable operating in ambiguous environments where projects don’t have an established playbook.

• Able to structure complex ideas in writing and produce concise, high-quality output for senior audiences.

• Collaborative and adaptable: works effectively across functions and adjusts quickly to shifting priorities.

• Fluent in English.

Please note: This is a working student position, limited to a maximum of 20 hours per week during the semester. Applicants must be currently enrolled at a university and provide valid proof of enrollment (“Immatrikulationsbescheinigung” in Germany). Compensation is hourly €18.

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Louisville, KY,  Troy, MI,  Franklin, TN,  Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The position is responsible for performing audits within Information Technology for the purpose of ensuring compliance with external regulations as well as internal policies.  It will also communicate audit findings to multiple stakeholder groups.

What You Will Do:

• Collaborate with audit team members as well as members of IT to develop audit objectives, engagement scopes, and testing strategies aligned with departmental standards and risk priorities.
• Assist in the planning, execution, and reporting of IT audit engagements, including SOX ITGC testing, risk-based technology reviews, and issue validation procedures. Assist in the department’s risk assessment processes, providing qualitative/quantitative analysis over the Company’s auditable entities, and ensuring alignment with audit stakeholders.
• Analyze and summarize data to identify control deficiencies, process inefficiencies, or noncompliance with policies, procedures, or regulations. Communicate findings and recommendations to audit leadership and business stakeholders in a clear manner. Utilize data analytics to test large datasets, identify anomalies, and draw insights that enhance audit efficiency and coverage.
• Monitor issued audit findings, perform validation testing over defined remediation plans, and present remediation statuses to stakeholders. Identify opportunities to strengthen controls, improve operational effectiveness, and reduce risk exposure across technology and business processes.
• Other duties as assigned

What You Will Need:

• Bachelor’s degree or equivalent education and work experience.

• Up to 2+ years with bachelor’s or equivalent.

• Communication skills (written and verbal)

• Collaboration and building relationships

• Attention to detail

• Learning agility

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $50,000 – $84,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

Company Description

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.

Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal year 2025, the Tires group sector generated sales of 13.8 billion euros. Continental’s tire division employs more than 55,000 people worldwide and has 19 production and 16 development sites.

Job Description

In our central HR department in Hanover-Stöcken, we offer you the opportunity to gain valuable experience in an international environment starting as soon as possible. Our scope covers the employee lifecycle for our tire plants—ranging from employer branding and recruiting through talent and professional development programs to exciting topics such as digitalization and the Future Workplace. Seize the chance to become part of a dynamic team and actively help shape the future of HR development. Sound exciting? Then apply now for this 6-month (mandatory) internship in Hannover-Stöcken. A combination of voluntary and mandatory internships is possible. Partial remote work hours are also possible by arrangement.

In this role, you will have the opportunity to:

• Become part of our global network by closely collaborating with our contacts at the tire plants and within various departments
• Support our international projects by independently taking ownership of work packages
• Support the team in shaping and implementing global learning and development initiatives that drive personal growth and organizational transformation
• Make an impact by creating compelling presentations, insightful analyses, and clear documentation.

Qualifications

• Students (m/f/diverse) in the field of Business Administration or comparable degree programs with a focus on Human Resource Management
• Initial experience or a strong interest in Human Resources
• Proficient in using the MS Office package (Outlook, PowerPoint, Excel)
• Very good command of English, both written and spoken
• German language skills are a plus
• High level of commitment, creativity, and enjoyment of teamwork
• Structured way of working as well as strong initiative
• Enjoyment of communication in an international environment

Please attach your current certificate of enrollment and also your current transcripts of records and an extract of certificate for a mandatory internship. Those documents are mandatory for processing your application.

If required, please submit your valid residence permit as well as your work permit including the additional sheet.

Applications from severely handicapped people are welcome.

Additional Information

We offer the following benefits:

• Fair compensation for your contribution: We know your work is valuable and want to make sure you are compensated fairly. Flexibility that fits your life: We offer flexible working hours with hybrid working models, giving you the opportunity to occasionally work from home – because we know how important the balance between personal and professional life is.
• Meaningful knowledge transfer: You will receive qualified support from our experienced professionals to develop your technical knowledge and practical skills.
• Saving made easy: Benefit from a wide range of discounts and special offers through our corporate benefits program, covering various brands – from fashion and leisure activities to technology products.
• Stay fit & healthy: We support you with initiatives focused on health and well-being, such as selected fitness and preventive care programs.
• More flavor, less cost: As a student, you receive an additional discount in our company cafeteria.
• A work environment that embraces diversity: Look forward to working in a diverse and international environment through collaboration with our global locations.

For more information about the employee benefits you can expect at Continental, please visit our benefits page.

If you would like to learn more about our location, feel free to visit our site page: Continental Hannover Stöcken / Hannover Corporate Headquarters.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

If this sounds like a perfect match for you and if you want to become the next supporter of our core values: Trust, for one another, passion to win and freedom to act - we are looking forward to receiving your application.

#LI-TS1

Ready to drive with Continental? Take the first step and fill in the online application.

Company Description

Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.

We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.

At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.

https://www.aboitizfoods.com/

Job Description

Intern will be assigned to the Talent Engagement team of the Human Resource Department and will have the following responsibilities:

• Create a porfolio of communication templates for Internal Communication, Values statement posters, deck, etc., based on the Aboitiz Foods Brand.
• Assist in writing and creating internal communication materials like posters, deck, etc.
• Assist in planning and facilitating Aboitiz Foods engagement events
• Assist in writing and creating employer branding materials

Metrics:

• Visual Impact
• Completeness
• Creativity -Organization
• Quality

Qualifications

• Students taking up HR, Psychology, Communications, or any related course
• Creative and detail-oriented
• Proficient in Canva
• Able to edit posters and short videos
• Must complete at least 400 internship hours
• Willing to work on a hybrid setup (onsite in Makati and work from home)
• Available for an internship from August to December 2026

Onboarding Requirements:

• Officially enrolled in a university
• At least in its penultimate year
• Enrolled in an internship subject
• With good scholastic records duly endorsed by the school
• Able to pass the pre-internship requirements

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.

Join our team as a Streaming Technical Support Analyst. This role supports the stability and quality of live video streams delivered from multiple venues. You will monitor real-time feeds, troubleshoot streaming issues, and work closely with internal teams and partners to resolve incidents quickly. The role requires focus, clear communication, and the ability to stay calm in live environments.

WHAT YOU’LL DO:

• Monitor live video streams to ensure stable, high-quality delivery to end users.
• Troubleshoot video streaming and technical issues in real time.
• Collaborate with internal teams and external partners to resolve incidents efficiently.
• Escalate complex or unresolved issues to senior team members or the Development Team when required.
• Communicate clearly with stakeholders, providing updates, resolutions, and technical feedback.
• Maintain and update the Knowledge Base with recurring issues and documented solutions.
• Support small projects or additional tasks assigned by your line manager or technical specialist.

WHAT YOU’LL BRING:

• Good command of English, both written and spoken.
• Strong communication and structured problem-solving skills.
• Ability to stay calm and focused under pressure in live environments.
• Confidence working independently and taking initiative when needed.
• Good attention to detail and strong organizational skills.
• Curiosity about technology and willingness to learn video streaming concepts.
• Basic understanding of computer systems and troubleshooting processes.

IT WILL BE A BONUS IF YOU HAD

• Familiarity with tools such as Jira, AWS, or Jupyter Notebook.
• Exposure to video streaming, multimedia systems, live broadcasting, or API concepts.
• Experience in a support or service desk environment, or basic scripting knowledge in Python or JavaScript.

The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group’s benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

About the role

Marketing Coordinator - Legaltech SaaS

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote

Location: Dublin, Ireland

About LEAP

LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity

We’re looking for a proactive, organised Marketing Executive to join our Dublin team and get involved across events, digital campaigns and client communications.

This is a great opportunity for someone early in their marketing career who’s keen to build their experience quickly and gain exposure to a broad range of marketing activities.

You’ll be part of a small, close-knit team in Dublin, while also working closely with a large global marketing function. That means you’ll get the best of both worlds: the pace, variety and ownership that comes with a smaller team, alongside the resources, expertise and opportunities of a global business.

What you’ll do

Events

• Supporting LEAP’s presence at industry events and conferences across Ireland, from initial planning through to on-the-day delivery
• Organising merchandise, exhibition stands and event materials, ensuring everything is in the right place at the right time
• Coordinating with event organisers, venues and internal teams including New Business, Customer Success and Operations
• Attending events to represent LEAP, speaking with solicitors and firm owners, answering questions and helping them get a feel for who we are. This isn’t a sales role, but you’ll need to be confident starting conversations and engaging with new people

Digital Campaigns

• Working with the wider Marketing team to strengthen LEAP’s position as a leading premium legal software brand in Ireland
• Supporting the delivery of digital campaigns across platforms including Pardot, Salesforce, Google Ads, Microsoft Ads and social media
• Helping to build, launch and monitor campaigns designed to generate new business leads
• Reviewing campaign performance and identifying opportunities to improve results

Client Communications

• Working closely with Operations and Customer Success to deliver clear, engaging communications to existing LEAP clients
• Promoting events, webinars, product updates and new features to our client base
• Helping create useful content that enables clients to get more value from LEAP
• Supporting the monthly client newsletter and other ongoing client communications

What you’ll bring

• A qualification in Marketing, Business or a related discipline, or equivalent practical experience
• Strong written and verbal communication skills
• Excellent organisational and time management skills, with the ability to manage multiple projects and priorities
• A proactive, hands-on approach and a genuine willingness to learn
• Confidence working independently as well as collaboratively within a team

Desirable

• Experience using marketing automation or CRM platforms such as Pardot, Salesforce or similar
• Familiarity with Google Ads, Microsoft Ads or paid social campaigns
• Previous experience in professional services, legal, B2B or software marketing
• A full driving licence to support travel to events when required

o   LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• €93 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Regular socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 28th August 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

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