Headquarters: Minneapolis, MN
URL: http://collaboration.ai

Who We Are

Collaboration.Ai is a mission-focused, AI-powered software and services company based in Minnesota, with employees, partners, and customers around the world. We unite people, technology, and purpose to accelerate breakthroughs that transform industries, empower communities, and create a more sustainable future. We collaborate with organizations across the defense ecosystem, helping them navigate complex challenges and drive transformative change.

Our Products

NetworkOS — NetworkOS is an AI-powered platform that aligns people, purpose, ideas, and expertise in real-time, generating actionable insights to propel movements forward.

CrowdVector — CrowdVector is an integrated solution marketplace and innovation management platform that rapidly uncovers new ideas and advances breakthroughs to fuel movements.

To learn more about us, visit collaboration.ai.

About the Role

You'll build the agentic systems and data pipelines behind NetworkOS's AI capabilities: production agent workflows built on industry-leading agent SDKs and harnesses, MCP servers, and Agent Skills standards; the eval and observability layer that keeps LLM quality measurable; and the ingestion pipelines that turn messy, diverse data sources into queryable knowledge.

This is an execution seat, not an ivory tower. You'll commit code every week, ship agents as product capability rather than demos, and help shape a roadmap that's heading deep into graph + agents territory — for customers in defense, public sector, and regulated enterprise.

Agents in production. Pipelines that hold. Evals that keep everyone honest.

What You'll Do

• Ship production agent systems — design, build, and operate agentic workflows (agent SDKs, MCP servers, Agent Skills standards) powering AI-driven matching, analysis, and data intelligence

• Operationalize LLM quality — build the eval and observability layer with Langfuse, golden datasets, LLM-as-judge patterns, and FinOps-style tracking so every workflow has measurable quality, cost, and latency

• Engineer data pipelines — robust ingestion of documents, structured data, and external sources into searchable knowledge bases with quality validation, deduplication, and incremental updates

• Own retrieval quality — hybrid search combining vector, keyword, and metadata retrieval, continuously improved through reranking, query expansion, and contextual compression

• Accelerate with AI — build custom MCP tools and Agent Skills that make the whole engineering team measurably faster

• Execute alongside the team — pair with full-stack engineers on AI integration points, contribute to incident response for AI services, and keep your hands in the code

Our Tech Stack

• Languages: Python (primary); Kotlin (core platform language at CAI); TypeScript/Node.js and other modern languages (secondary)

• AI/ML: FastAPI, Pydantic; multi-provider LLM SDKs (Anthropic, OpenAI, and others)

• Agentic Tooling: Claude Code/Codex/etc.; industry-leading agent SDKs and harnesses; MCP servers; Agent Skills standards

• LLM Operations: Langfuse + evals (golden datasets, LLM-as-judge); in-house FinOps tracking (token usage, latency, cost); multi-provider orchestration including AWS Bedrock

• Search & Retrieval: Vector databases, OpenSearch, embedding models

• Data: PostgreSQL, Amazon S3; streaming pipelines (Kafka/Kinesis) where needed

• Infrastructure: Docker, Kubernetes (AWS EKS); DataDog + OpenTelemetry observability

What We're Looking For

Must-Haves

• 7+ years of professional software engineering experience, with 3+ years focused on AI/ML or data engineering

• Production agentic/LLM application experience — built and operated systems around LLM APIs (Anthropic, OpenAI) serving real users: agents, tool-use, or orchestrated LLM workflows

• Data engineering background — robust, scalable pipelines for AI/ML workloads

• LLM operations experience — evals and observability for production LLM systems (quality, cost, latency)

• Production retrieval experience — vector databases and/or search engines (OpenSearch, Elasticsearch)

• Modern Python stack proficiency — FastAPI, Pydantic, async/await, modern dependency management

• AI-native workflows — demonstrated ability to leverage Claude Code/Codex or similar agentic coding tools to accelerate development

• Experience with Docker, Kubernetes, and AWS

• US citizenship required (DoD contracting — IL4/IL5 environments — and FedRAMP compliance)

Nice-to-Haves

• Deep agentic ecosystem experience — Agent Skills standards, custom MCP servers, agent SDKs across major vendors

• Advanced RAG expertise — GraphRAG, agentic RAG, contextual retrieval, reranking strategies

• Graph data experience — knowledge graphs, graph databases, or graph-based retrieval

• Model selection & rightsizing — matching models to domain-specific use cases across quality, cost, and latency tradeoffs

• Streaming data experience (Kafka, Kinesis) for real-time knowledge base updates

• Research background, open-source contributions, or an advanced degree in ML/IR/NLP

Why Join Collaboration AI?

Real AI engineering, not a wrapper shop. Production agents, hybrid retrieval, continuous evals, and a roadmap heading into graph + agents — with the autonomy to shape how it's built.

AI-native by default. We build with AI, not just for AI. Agentic coding tools (Claude Code/Codex/etc.), agent SDKs and harnesses, MCP servers, and Agent Skills standards are how we work daily — you'll both use and build them.

Work that matters. Defense, public sector, and regulated industries — SOC 2 and NIST compliance, FedRAMP readiness, and customers whose missions demand AI they can trust.

Small, senior team. Early-stage impact with your work visible from week one. You'll help set the bar for how AI engineering is done here.

 

To apply: https://weworkremotely.com/remote-jobs/collaboration-ai-senior-software-ai-engineer

• 🗓️ Full-time | Permanent | Start ASAP
• 📍 Sydney based (CBD)
• 🏡 Hybrid working 2 days per week in office

Genuine exposure to global payroll (Australia, Canada and beyond) | real progression as our payroll function grows | modern tools (NetSuite, ADP) plus room to use AI to work smarter | supportive finance team | work with purpose.

👋 Meet AlayaCare! We’re a fast-growing SaaS scaleup on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

We’re big on tech with purpose, passionate about improving care outcomes, and just as passionate about building a workplace where our people can grow and do their best work.

The Role:

We’re looking for a Payroll Specialist who’s keen to build a genuine career in payroll, not just process it. Hands-on payroll experience in ADP is essential, beyond that we care more about your fundamentals and willingness to learn than a long resume. You’ll process our fortnightly Australian payroll end-to-end across our two Australian companies, and gradually build exposure to how payroll works in other countries as part of our global finance team. Reporting to the Payroll Manager, you’ll have real room to grow as our payroll function expands.

Your days will involve:

Payroll Processing & Compliance

• Process fortnightly Australian payroll end-to-end — new starters, terminations, leave, overtime, allowances and deductions
• Keep on top of PAYG, superannuation (incl. upload), STP and workers’ compensation requirements

Systems & Reconciliation

• Work across two ADP instances for two different entities, plus reconcile payroll data and journals
• Investigate and resolve payroll discrepancies, and support month-end and audit
• Get comfortable using AI tools to work more efficiently, in line with our privacy and security standards

Collaboration & Global Team

• Work flexible morning hours some days to overlap with our global payroll team
• Partner with People & Culture and Finance, and handle employee payroll queries with a service mindset
• Start building exposure to payroll in other jurisdictions, including Canada

Growing Into the Role

• Take on more of the payroll function as it expands — there’s a genuine path to grow here, not a fixed, static role
• Get involved in payroll process improvements and, over time, potentially payroll system implementations

You won’t be expected to know everything on day one — you’ll be supported to learn Australian payroll properly and build from there.

You’ll thrive in this role if you:

• Have 2+ years hands-on payroll experience in ADP
• Have intermediate Excel skills (e.g. VLOOKUP, pivot tables) and are curious about using AI tools
• Are a strong communicator, able to communicate across borders and make complex concepts easy to understand
• Are self-driven with the ability to prioritise your work to meet deadlines, and work proactively and autonomously
• Have excellent attention to detail, you pride yourself on the accuracy of your work
• Are curious, keen to learn and want to grow beyond Australian payroll into other jurisdictions
• Are flexible, detail-oriented, and looking to advance your payroll career

We believe great work should be rewarded. Here’s how we show our appreciation:

• 🏡 Hybrid working (2 days in office per week), Sydney CBD based
• 💰 Competitive salary + company stock (RSUs)
• 🧘 5 Wellness days per year
• 💳 $1,000/year flexible benefits package & $500 per year L&D allowance
• 🧡 2 days annual company-paid volunteer leave to support causes you care about
• 🍕 Team lunches, events & wellness activities
• 🤝 A genuinely open, inclusive, and collaborative culture
• 💡 A chance to build real payroll expertise across multiple countries, in a fast-paced tech company doing purposeful work in the care space

How to Apply:

Sound like you? Apply today, send us your resume and a cover letter letting us know why you’re a good fit for the role.

Belonging matters.

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: people-anz@alayacare.com . We do not accept unsolicited CVs from Recruitment Agencies.

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

🎯. We are actively seeking a motivated Enterprise Account Executive to join our growing sales team! This is a hunting role where you will open new doors, create opportunities, and lead the full sales cycle from prospecting to close targeting accounts over 1000 employees in the California. You will also play a critical role in expanding our existing customer base and will help shape the future of data.

🚀 This team is up 300% YOY, crushed their Q2 number at 195% of goal, and already at 65% for the year at the halfway mark!

🏅 We offer a collaborative culture where wins are celebrated together and teammates share knowledge and support.

✈️ This role includes some travel to meet with customers and teammates.

Location: We will consider qualified candidates based in the greater San Francisco Bay Area

What You Get to Do :

• Drive growth together: Lead the full sales cycle from prospecting to close while partnering closely with clients and teammates.

• Prospect strategically: Identify, qualify, and pursue opportunities through outbound and inbound channels.

• Position solutions: Deliver compelling demonstrations and craft tailored proposals that align with customer goals.

• Partner with teammates: Collaborate with marketing, sales engineering, and product to ensure a smooth handoff and long-term success.

• Stay informed: Keep current on industry trends and competitive offerings to position Astro as the leading solution.

What You Bring to the Role:

• 5+ years of sales experience, ideally in SaaS, data platforms, or cloud solutions.

• 2+ years of field experience with in-person customer engagement.

• Proven success running complex enterprise sales cycles in data infrastructure, developer tooling, or adjacent technical domains selling to engineering, data, or platform teams.

• A history of consistent success in meeting or exceeding new business quotas in high-growth environments.

• Comfort with data orchestration, analytics, or related technologies is a plus.

• Excellent communication skills with the ability to build trust and influence senior stakeholders.

• A proactive mindset with perseverance and accountability.

• Proficiency in CRM tools (Salesforce) and sales enablement platforms.

Bonus Points If You Have:

• Experience selling to data teams, developers, or technical buyers.

• Background in data orchestration or Airflow-related technologies.

• Prior success in a startup or high-growth environment.

💰 The estimated OTE for this role ranges from $275,000 - $300,000, along with an equity component. This range is merely an estimate, and the width of the range reflects willingness to consider candidates with broad prior seniority. Actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Who we are?

Silverfin is a cutting-edge cloud software solution built by accountants, for accountants.

Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work.

Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.

In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.

Today, Silverfin is trusted by over +1000 firms across 18 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.

Headquartered in Ghent, with offices in London, Luxembourg, Gouda (NL), and Mont-Saint-Guibert (BE), we’re a team of over 200 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting.

How would you support our success?

Ellen, our People Business Partner for the UK, will be on maternity leave for around a year, and we’re looking for an experienced People Business Partner to step into her role for the duration of her leave, starting early January 2027 and running until end of January 2028, with a short handover overlap with Ellen at both ends of the assignment. This role can be offered either as a 12-month fixed-term employee contract or as a freelance/interim engagement, depending on what suits you best.

You’ll be the People Business Partner for BU UK, and for our Technology (Engineering, DevOps and Business Solutions) and Product departments, partnering closely with their leaders and managers on people topics and workforce planning. As the only HR representative based in the UK, you’ll also be the go-to point of contact for HR-related questions from across the UK business more broadly – in practice the role carries a somewhat more generalist flavour than the title suggests, even though that’s not the intention behind it.

You’ll also pick up the HR programmes Ellen runs: Peakon (our engagement survey) will be your responsibility to manage end-to-end. DEI, Health & Wellbeing and Culture Champs will mainly be managed by Isaline, our Workplace & Culture Manager, over this period, though you’ll stay aligned to these topics as they intersect with your day-to-day partnering.

Alongside your day-to-day partnering, you’ll partner on a number of projects:

• Helping organise our Leadership Days.

• Organising AI impact workshops with departments across the business, to help support our AI transformation.

• Supporting the broader transformation underway in Technology and Product, as new ways of working reshape roles and skills needs – helping teams through those changes with attentiveness and clarity.

• Helping us make better use of HR data, so we can have more meaningful, informed conversations with our business stakeholders.

You’ll be part of an international People team, working closely with the People Business Partner in Belgium, and will report directly to the Head of People. As you’ll be the only HR presence in the UK day-to-day, you’ll need to be comfortable working with a high degree of autonomy, and willing to travel to Belgium roughly once a quarter to stay in touch with the wider People team.

Your responsibilities

• Cross-functional Partnership: Serve as a trusted advisor to managers, offering expert guidance on people strategy, organisational design, and workforce planning. Build solid, cooperative relationships to improve morale, boost productivity, and enhance employee retention, while identifying opportunities in advance and addressing issues.

• Change & Transformation Support:

Support Technology and Product managers through a period of change, contributing to conversations on team structures, role changes and reskilling needs, and helping communicate change clearly and constructively to teams.

• Employee Lifecycle Management: Guide and support managers throughout the employee journey, from onboarding to offboarding. Promote performance management and talent development practices while coaching managers to strengthen their people management capabilities. At Silverfin, we believe that empowering people managers to become the best versions of themselves is integral to our strategy for building the company’s success.

• Talent & Performance Management: Build a culture of feedback and professional growth. Oversee biannual performance review cycles to ensure a structured, effective approach to employee development. Deliver tailored training for people managers to enhance their ability to provide constructive feedback and hold meaningful career conversations. Promote the use of tools available to prompt employees to actively plan and advance their career paths.

• Engagement (Peakon): Manage the Peakon engagement survey programme end-to-end – running survey cycles, analysing results, and partnering with senior stakeholders on follow-up actions and deep-dive reviews.

• DEI, Health & Wellbeing and Culture Champs: Stay aligned to these programmes, which will mainly be managed by our Workplace & Culture Manager during this period, ensuring alignment with your client groups where relevant.

• HR Generalist & Employee Relations Support:

As the primary HR point of contact in the UK, respond to day-to-day HR questions across the business. Across stakeholder groups, coach and support managers through employee relations casework - performance issues, disciplinary processes, workplace adjustments, and other sensitive situations. You’ll also be the go-to source of UK employment law expertise for the wider People team on any case that needs it.

• HR Data & Reporting: Help improve how we use HR data, turning it into insights that support more meaningful conversations with business stakeholders.

Key Projects: Help organise our Leadership Days, run AI impact workshops with departments across the business, and support the ongoing transformation in Technology and Product.

• Compensation & Benefits: Advise managers on compensation matters, including salary reviews, bonuses, and benefits. Partner with the C&B manager to refine frameworks that balance employee satisfaction with business goals.

• Cross-Functional Partnership: Partner with People, Finance, and other teams to streamline processes and enhance the employee experience. Work closely with managers to align people solutions with current and future business priorities, ensuring a cohesive and effective approach.

What would success look like?

Success in this role means keeping the People Business Partner function for the UK running smoothly during Ellen’s maternity leave, while helping Technology and Product navigate a period of change with clarity and attentiveness, and moving the Leadership Days, AI impact workshops and HR data projects forward. We’ll measure impact through indicators like employee engagement and how well-resourced people managers and employees feel – not just to meet benchmarks, but to keep the UK a genuinely great place to work throughout the year.

What will support our success?

Experience and Qualifications

• Over 5 years of experience as an HR professional, including solid experience as a People Business Partner, ideally gained in a scale-up or fast-paced Tech/SaaS environment.

• Demonstrated success across key HR functions, including performance management, employee engagement, learning and development, and offboarding.

• Some experience supporting organisational change (e.g. team restructuring, role changes, reskilling) is a solid plus, ideally in a technology or product environment.

• Comfortable using HR data to inform decisions and support conversations with stakeholders.

• Experienced in working in an international context, with a working knowledge of UK employment practices.

• Comfortable working as the sole HR presence in a location, acting as a generalist point of contact beyond your core client groups when needed.

• Able to work with a high degree of autonomy and take responsibility, with willingness to travel to Belgium roughly once a quarter.

• Available for a 12-month assignment starting early January 2027 through end of January 2028.

Skills and knowledge

• Solid coaching and advisory skills to support and develop people managers.

• Good grasp of change management, and comfortable partnering with stakeholders on this.

• Comfortable working with HR data and turning it into useful insights.

• Exceptional communication and influencing skills.

• Ability to run and deliver cross-functional HR projects effectively, autonomously and with limited local support.

• Good stakeholder management skills to balance diverse needs, build credibility, and align people topics with business priorities.

• High interpersonal awareness (EQ) and the ability to navigate sensitive conversations, including around role change.

• Solid problem-solving skills to work through people issues with capability and attentiveness.

• Comfortable using AI tools day-to-day, and open to experimenting with new ways of applying AI in your workflows.

Attitude and personality-related traits

• Hands-on and pragmatic, comfortable rolling up your sleeves.

• Brings new ideas and can work with a high degree of autonomy, with minimal onboarding time.

• Communicative, and quick to build trust and credibility with managers and teams.

• Excellent judgement, discretion, and ability to handle sensitive matters with attentiveness.

• Adaptability and steadiness – comfortable stepping into an ongoing role and juggling multiple priorities from day one.

• Acts as an ambassador for Silverfin, embodying our culture and living our values throughout the assignment.

We care for you

• Be part of something bigger - Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.

• A connected team, wherever you are - Take part in regular team activities, retreats, and offsites to keep our culture thriving.

• Grow with us- Take advantage of career development opportunities and a personal training allowance to support your growth.

• Time to recharge- Enjoy our company-wide Wellbeing Days off each month (for employees on payroll - reviewed annually).

• Fair compensation- Receive a competitive rewards package with benefits tailored to your role.

• Flexibility with connection - We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent and Mont-Saint-Guibert), the UK (London), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.

£63,750 - £86,250 a year

Please note:

Most candidates start at the lower to mid part of the range, depending on experience and how their profile compares to our existing team. The higher end of the range is typically offered to individuals with a track record of strong impact and deep expertise in similar roles.

How we work

At Silverfin, we’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We’re committed to elevating talent by creating an environment where we can all thrive together.

We have a unique culture with our values ​​as the backbone:

Who we are - Authentically human

How we think - With a growth mindset

How we act - Bravely,  side by side

How we win - By doing what we love

At Silverfin we make our own way. We are constantly looking for new and innovative ways to move forward. Continuous learning and development is encouraged to support your personal and professional growth.

At the same time, this opens up many new opportunities that allow our people to grow with Silverfin, and often faster than with other companies. So many ambitious team members have already found their way to a new challenge within Silverfin.

We want you to reach your full potential. To get you there, we don’t want to think in boxes and over-structure things. So your options are not limited to 1 team or 1 career track. Your talent, motivation and potential play a crucial role in evolving across the teams into new roles.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.

In this role, you will:

• Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team

• Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time

• Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability

• Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners

• Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness

• Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale

• Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction

• Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

You might thrive in this role if you:

• Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams

• Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions

• Are passionate about using tools and automation to drive efficiency and improve customer outcomes

• Possess exceptional communication, organization, and problem-solving skills

• Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

As the ABM Manager at Shopmonkey, you’ll own our enterprise ABM program targeting Multi-Shop Operators (MSOs) and multi-location auto service businesses. The program is newly launched — strategy and foundation built, acquisition campaigns live for a few weeks — so you’ll contribute inside a moving motion right away, then shape and scale it as your own. You’ll bridge Sales, RevOps, and Marketing to accelerate enterprise sales cycles. We’re hiring as much for curiosity, aptitude, and growth potential as for experience. If you don’t check every box below but learn fast and want to build, we would still want to hear from you. Please note for candidates based in the San Francisco Bay area, this would be a hybrid role with 2 days/week in our Larkspur, CA office.

What You Will Do:

• Own the program: Run tiered 1:1,1:Few, and 1:Many campaigns end to end — calendar, briefs, timelines, and coordination across internal teams and vendors.
• Direct the channels: Set channel strategy and audiences across LinkedIn, Google Ads, Meta, and direct mail, partnering with our Paid Media Manager, who owns campaign build and optimization, as well as our Lifecycle Manager who owns email and SMS sequences.
• Create the content: Build the assets that power the program — downloadables, personalized landing pages, and direct mail kits — with Product Marketing and Sales.
• Own the data strategy: Drive target account lists, enrichment, and data quality with Sales and Marketing Ops, and partner with MOps on account scoring and instrumentation (you define what’s needed; they build it).
• Measure and report: Track account engagement, pipeline influence, and ROI. Build exec-level visibility into the program — dashboards and recurring readouts that keep revenue leadership informed and bought in.

We Are Looking For People Who Have:

• 3+ years of B2B marketing experience, including hands-on ABM or account-targeted campaign work.
• Experience marketing to Mid-Market or Enterprise buyers with multi-stakeholder sales cycles; selling to multi-location businesses (automotive, field services, franchises) is a strong plus.
• Strong project management and communication skills — essential for this role . You keep multi-workstream, cross-functional programs on schedule with clear owners, and you communicate crisply in writing and in the room, from campaign briefs to exec readouts.
• Fluency in the core ABM channels — LinkedIn, Google Ads, Meta, direct mail, email, SMS — enough to set strategy and brief specialists well; console experience is a plus, not required.
• Strong analytical skills, including B2B web analytics (GA4, UTMs, account-level vs. contact-level measurement), and experience building performance dashboards (HubSpot, Salesforce, Looker, or similar) that give leadership a clear view of the program.
• Comfortable partnering with Ops on CRM and scoring tools (Salesforce, HubSpot, or similar).
• Fast learner, energized by early-stage ambiguity and a new vertical.

Nice to Have:

• Vertical SaaS or automotive industry experience; familiarity with account-level attribution tools (Dreamdata, 6sense, or similar).

In the United States the range for this role is typically an OTE of $120,000 to $132,000 + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

✈️ Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

🥰 Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Lisbon, Portugal

About the role

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers.

Responsibilities

• Communicate with customers via chat, email, and phone
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
• Work with Engineering and Product teams to improve the products and tools

Desirable Skills, Knowledge, and Experience:

• Self-driven and capable of learning new technologies / systems / features with little guidance
• Fundamental understanding how the Internet works (OSI Model)
• Advanced understanding of modern internet protocols like TCP and UDP
• Computer Networking fundamentals, experience with iptables and looking glass
• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• Packet capture analysis
• Experience in command line and tools, including curl, dig, traceroute, openssl, git
• Experience troubleshooting DNS, SSL / TLS, HTTP
• Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
• Experience writing scripts in Bash, Python, JavaScript or other scripting language
• Experience in working as part of a team in a customer-facing role

Bonus Points

• You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
• You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
• You are familiar with Cloudflare and are actively using our platform

Compensation

Compensation may be adjusted depending on work location.

• For Lisbon based hires: Estimated annual salary of €38,000-52,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job!

Communications Director

Benesch is seeking a Communications Director to lead our company-wide communications strategy and strengthen how we connect with employees, clients, industry partners, and communities. This is a highly visible leadership role responsible for shaping Benesch’s voice, messaging, and brand across internal and external communications, thought leadership, digital channels, social media, and the Benesch website.

The ideal candidate is a strategic communications leader and exceptional storyteller who can translate complex business, technical, and strategic topics into clear, compelling communications. This individual will serve as a trusted communications advisor to executive leadership and leaders across Benesch while leading a talented communications team and partnering closely with technical experts, business leaders, and other internal teams.

This is an opportunity to play a key role in shaping Benesch’s reputation, strengthening our presence within the AEC industry, and telling the story of our people, projects, culture, and employee ownership.

Location

This position offers a hybrid work schedule with the flexibility to work from any Benesch office location. Fully remote arrangements may be considered for candidates who are not located near a Benesch office.

The Impact You Will Have

• Develop and lead an integrated, company-wide communications strategy aligned with Benesch’s business objectives, strategic priorities, and brand.
• Identify opportunities to strengthen Benesch’s reputation, visibility, and market position within the AEC industry and the communities we serve.
• Serve as a strategic communications advisor to executive leadership and leaders across the organization.
• Lead stewardship of the Benesch brand and ensure consistent application and continued evolution of our visual identity, voice, and messaging.
• Lead the strategy and ongoing development of Benesch’s website, digital communications channels, and social media presence.
• Develop and execute communications strategies that strengthen employees’ understanding of Benesch’s strategy, business performance, culture, employee ownership, and company initiatives.
• Oversee internal company-wide communications and develop effective strategies for reaching employees across offices, disciplines, and geographies.
• Partner with executive leadership and internal teams on communications related to company initiatives, organizational changes, employee programs, culture, and other key business priorities.
• Partner with technical experts and business leaders to develop compelling thought leadership content that demonstrates Benesch’s expertise and strengthens our position within the markets we serve.
• Lead media relations and identify opportunities to increase Benesch’s visibility through industry publications, conferences, digital channels, and other relevant platforms.
• Oversee website content, messaging, user experience, and ongoing content strategy in partnership with internal and external technical resources.
• Ensure communications campaigns are coordinated across internal communications, external communications, digital platforms, social media, and other channels.
• Identify emerging digital platforms, tools, technologies, and communications practices that can strengthen Benesch’s ability to reach and engage key audiences.
• Establish measures of effectiveness and leverage communications and digital analytics to evaluate performance and continuously improve strategies and programs.
• Lead, develop, and mentor communications team members while coordinating specialized work across marketing managers, specialists, coordinators, and external partners.
• Foster a culture of collaboration, creativity, accountability, and continuous improvement across the communications function.
• Represent Benesch and the Communications team in industry events, professional organizations, conferences, and other external engagements as appropriate.

What We Are Looking For

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field.
• 12+ years of progressive experience in corporate communications, public relations, marketing communications, or a related field.
• Demonstrated experience developing and executing integrated communications strategies across internal and external audiences.
• Exceptional writing, editing, storytelling, and content development skills, with the ability to translate complex business, technical, and strategic topics into clear and compelling communications.
• Demonstrated experience advising executive leadership and senior business leaders on strategic communications.
• Experience leading and developing communications or marketing professionals and coordinating specialized teams or external partners.
• Strong understanding of brand strategy, positioning, reputation management, and integrated marketing communications.
• Experience managing corporate websites, digital communications, social media, and content strategy.
• Experience developing thought leadership content and positioning technical experts and business leaders as industry voices.
• Experience with internal communications strategies and communicating company strategy, organizational changes, culture, and employee initiatives.
• Experience with media relations and building relationships with industry publications and other external media outlets.
• Strong understanding of communications and digital analytics with the ability to use data and insights to evaluate effectiveness and improve programs.
• Strong business acumen and ability to connect communications strategies and priorities to broader business objectives.
• Strong leadership, collaboration, relationship-building, and influencing skills with the ability to work effectively across functions and organizational levels.
• Demonstrated ability to lead, mentor, and develop high-performing teams.
• Strong presentation and facilitation skills, with the ability to effectively communicate with executive leadership, technical professionals, and employees at all levels of the organization.
• Certified Professional Services Marketer (CPSM) certification is preferred.

#LI-AG1

The expected compensation range for this position is displayed in accordance with the Colorado Equal Pay for Equal Work Act. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Benefits:

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plan to our wellness programs, we provide employee benefits that meet your wants and needs.

Colorado Pay Range

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the California Equal Pay Act.  The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

California Pay Transparency

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the Maryland Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Benefits

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs.

Maryland Pay Transparency Law

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the State of Illinois Pay Transparency Act, Illinois Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Our benefits package is designed to take care of our employees and is compliant with the State of Illinois Paid Leave Act, Illinois Paid Leave Act.  Benesch offers a generous paid time benefits plan that increases throughout your career plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plan to our wellness programs, we provide employee benefits that meet your wants and needs.

Illinois Pay Range

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the Massachusetts Pay Transparency Act Massachusetts Pay Transparency Act . The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Massachusetts Pay Transparency Act

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the State of Connecticut Pay Transparency Laws. See below links. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

State Of CT Disclosure of Salary Ranges on Public and Internal Job Postings

State Of Connecticut Disclosure of Salary Range for A Vacant Position

Connecticut Pay Transparency Law

$60—$80 USD

Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We follow all applicable federal, state, and local employment laws, including those related to non-discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. This includes adhering to regulations related to equal employment opportunity, non-discrimination, pay transparency, and any other legislation relevant to the jurisdictions in which we operate.

Learn More about Pay Transparency at Benesch

Pay Range

$60—$80 USD

Why Benesch

It’s simple. We invest in our people, not just our projects.

• Career growth that’s real with leadership development, training, and clear paths forward
• Strong financial future with up to 9% retirement contribution for benefit-eligible employees
• Flexibility that works with schedules that support your life
• Time to recharge with generous paid time off and parental leave for benefit-eligible employees
• Support beyond work through mentorship, hands-on experience, and opportunities to make an impact from day one

Whether you’re starting your career or bringing years of experience, you’ll have the support and exposure to grow here.

Explore our full benefits here: Click here

Equal Opportunity & Accessibility

At Benesch, we believe great work starts with great people and that means creating a workplace where everyone has the opportunity to succeed.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch’s Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing TalentAcquisition@benesch.com. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

Know your Rights: Workplace Discrimination is Illegal

We will be accepting applications on an ongoing basis until a candidate is found.

External Recruiters and Staffing Agencies

Benesch shall have no obligation to compensate any external recruiter or search firm for candidate submissions made without a valid, current, and fully executed agreement. Submission of candidate information does not establish entitlement to a fee.

All recruiting activity must be coordinated and authorized through the Benesch Talent Acquisition team. Please direct all communications to TalentAcquisition@Benesch.com

Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job!

Marketing Pursuit Director

Benesch is seeking a Marketing Pursuit Director to lead our strategic approach to priority pursuits across markets and service lines. This is a high-impact leadership role focused on helping Benesch position for, pursue, and win our most important opportunities. The Director will partner closely with firm leaders, seller/doers, project leaders, and technical teams to develop differentiated pursuit strategies, strengthen client positioning, and turn market, client, and competitive intelligence into winning strategies.

The ideal candidate is a strategic pursuit leader who understands how to bring people together, ask the right questions, uncover what matters to the client, and translate that insight into compelling win strategies. This individual will serve as a trusted advisor and facilitator throughout the pursuit lifecycle, from pre-positioning and capture planning through proposal development, shortlist interviews, and lessons learned. This role offers the opportunity to influence major pursuits across the firm while helping elevate the strategic capabilities of Benesch’s marketing and business development teams.

Location

This position offers a hybrid work schedule with the flexibility to work from any Benesch office location. Fully remote arrangements may be considered for candidates who are not located near a Benesch office.

The Impact You Will Have

• Lead strategic pursuit planning for priority opportunities across Benesch’s markets and service lines.
• Facilitate pursuit strategy workshops, kickoff meetings, and strategic reviews to align teams around client priorities and pursuit objectives.
• Develop and direct messaging strategies for major proposals, qualifications, interviews, and other client-facing opportunities.
• Guide capture planning and pre-positioning activities in collaboration with project leaders, seller/doers, and technical teams.
• Help pursuit teams identify client priorities, win themes, differentiators, competitive positioning, and value propositions.
• Gather, analyze, and synthesize client, competitor, market, and procurement intelligence to inform pursuit strategies and decisions.
• Translate client and competitive intelligence into actionable strategies throughout the pursuit lifecycle.
• Partner with leadership and business development teams to align pursuit strategies with client needs, market trends, and Benesch’s growth objectives.
• Coach technical staff, project leaders, and marketing teams on persuasive communication, storytelling, presentation strategy, and client-focused messaging.
• Partner with proposal managers and coordinators across the company to elevate strategic content, proposal quality, and overall pursuit effectiveness.
• Lead interview strategy development and presentation coaching for shortlisted pursuits.
• Establish and advance best practices for pursuit planning, messaging development, strategic reviews, and pursuit execution.
• Lead Benesch’s Good, Better, Best proposal quality program and conduct proposal quality audits to ensure high-quality, differentiated deliverables.
• Ensure proposal narratives clearly communicate client understanding, value, qualifications, differentiators, and why Benesch is the right partner.
• Analyze pursuit outcomes, including wins and losses, to identify trends, lessons learned, and opportunities to improve future pursuits.
• Lead and develop market research and grant writing capabilities, identifying opportunities to strengthen these functions across the firm.
• Conduct marketing and pursuit strategy workshops and training for technical staff, project leaders, and marketing professionals.
• Share institutional knowledge, market intelligence, and pursuit insights across the firm to strengthen overall pursuit readiness.
• Collaborate with leadership to improve strategic targeting, opportunity evaluation, and pursuit selection.
• Mentor and develop marketing professionals, helping build strategic thinking, pursuit leadership, and client-focused communication skills.
• Contribute to broader marketing and business development planning initiatives that support Benesch’s growth and market position.

What We Are Looking For

• Bachelor’s degree in Marketing, Communications, Business, or a related field required.
• 12+ years of progressive experience in professional services marketing, pursuit management, business development, proposal strategy, or a related field, preferably within the AEC industry.
• Demonstrated experience leading complex, high-value pursuits from strategy and pre-positioning through proposal development and interview.
• Strong understanding of capture planning, pursuit strategy, proposal development, client positioning, and competitive intelligence.
• Proven ability to develop differentiated win strategies, messaging, and interview strategies that respond directly to client priorities.
• Exceptional facilitation and strategic communication skills, with the ability to influence multidisciplinary teams in fast-paced, deadline-driven environments.
• Strong understanding of AEC markets, service lines, client needs, and business development practices.
• Demonstrated ability to gather and apply market, client, competitor, and procurement intelligence to pursuit strategy.
• Strong knowledge of client procurement processes and the ability to understand how procurement decisions impact pursuit strategy.
• Demonstrated ability to coach technical professionals and project leaders on persuasive communication, storytelling, proposal strategy, and interview performance.
• Experience developing and implementing proposal quality standards, review processes, and best practices.
• Strong business acumen with the ability to connect pursuit strategies to client needs, market opportunities, and broader business objectives.
• Demonstrated ability to analyze wins, losses, and pursuit performance to identify trends and improve future strategies.
• Proven leadership experience with the ability to mentor and develop marketing professionals and influence teams without direct authority.
• Excellent verbal, written, presentation, and facilitation skills, with a strong professional presence.
• Ability to build trusted relationships and effectively collaborate with executives, technical professionals, project leaders, marketing teams, and business development professionals.
• Ability to adapt strategy and approach based on changing client needs, market conditions, and business priorities.
• Certified Professional Services Marketer (CPSM) certification is preferred.

#LI-AG1

The expected compensation range for this position is displayed in accordance with the Colorado Equal Pay for Equal Work Act. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Benefits:

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plan to our wellness programs, we provide employee benefits that meet your wants and needs.

Colorado Pay Range

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the California Equal Pay Act.  The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

California Pay Transparency

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the Maryland Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Benefits

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs.

Maryland Pay Transparency Law

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the State of Illinois Pay Transparency Act, Illinois Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Our benefits package is designed to take care of our employees and is compliant with the State of Illinois Paid Leave Act, Illinois Paid Leave Act.  Benesch offers a generous paid time benefits plan that increases throughout your career plus several paid holidays.  Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plan to our wellness programs, we provide employee benefits that meet your wants and needs.

Illinois Pay Range

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the Massachusetts Pay Transparency Act Massachusetts Pay Transparency Act . The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

Massachusetts Pay Transparency Act

$60—$80 USD

The expected compensation range for this position is displayed in accordance with the State of Connecticut Pay Transparency Laws. See below links. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.

State Of CT Disclosure of Salary Ranges on Public and Internal Job Postings

State Of Connecticut Disclosure of Salary Range for A Vacant Position

Connecticut Pay Transparency Law

$60—$80 USD

Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We follow all applicable federal, state, and local employment laws, including those related to non-discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. This includes adhering to regulations related to equal employment opportunity, non-discrimination, pay transparency, and any other legislation relevant to the jurisdictions in which we operate.

Learn More about Pay Transparency at Benesch

Pay Range

$60—$80 USD

Why Benesch

It’s simple. We invest in our people, not just our projects.

• Career growth that’s real with leadership development, training, and clear paths forward
• Strong financial future with up to 9% retirement contribution for benefit-eligible employees
• Flexibility that works with schedules that support your life
• Time to recharge with generous paid time off and parental leave for benefit-eligible employees
• Support beyond work through mentorship, hands-on experience, and opportunities to make an impact from day one

Whether you’re starting your career or bringing years of experience, you’ll have the support and exposure to grow here.

Explore our full benefits here: Click here

Equal Opportunity & Accessibility

At Benesch, we believe great work starts with great people and that means creating a workplace where everyone has the opportunity to succeed.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch’s Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing TalentAcquisition@benesch.com. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

Know your Rights: Workplace Discrimination is Illegal

We will be accepting applications on an ongoing basis until a candidate is found.

External Recruiters and Staffing Agencies

Benesch shall have no obligation to compensate any external recruiter or search firm for candidate submissions made without a valid, current, and fully executed agreement. Submission of candidate information does not establish entitlement to a fee.

All recruiting activity must be coordinated and authorized through the Benesch Talent Acquisition team. Please direct all communications to TalentAcquisition@Benesch.com

Who we are?

Silverfin is a cutting-edge cloud software solution built by accountants, for accountants.

Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work.

Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.

In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.

Today, Silverfin is trusted by over +1000 firms across 18 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.

Headquartered in Ghent, with offices in London, Luxembourg, Gouda (NL), and Mont-Saint-Guibert (BE), we’re a team of over 200 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting.

How would you support our success?

Ellen, our People Business Partner for the UK, will be on maternity leave for around a year, and we’re looking for an experienced People Business Partner to step into her role for the duration of her leave, starting early January 2027 and running until end of January 2028, with a short handover overlap with Ellen at both ends of the assignment. This role can be offered either as a 12-month fixed-term employee contract or as a freelance/interim engagement, depending on what suits you best.

You’ll be the People Business Partner for BU UK, and for our Technology (Engineering, DevOps and Business Solutions) and Product departments, partnering closely with their leaders and managers on people topics and workforce planning. As the only HR representative based in the UK, you’ll also be the go-to point of contact for HR-related questions from across the UK business more broadly – in practice the role carries a somewhat more generalist flavour than the title suggests, even though that’s not the intention behind it.

You’ll also pick up the HR programmes Ellen runs: Peakon (our engagement survey) will be your responsibility to manage end-to-end. DEI, Health & Wellbeing and Culture Champs will mainly be managed by Isaline, our Workplace & Culture Manager, over this period, though you’ll stay aligned to these topics as they intersect with your day-to-day partnering.

Alongside your day-to-day partnering, you’ll partner on a number of projects:

• Helping organise our Leadership Days.

• Organising AI impact workshops with departments across the business, to help support our AI transformation.

• Supporting the broader transformation underway in Technology and Product, as new ways of working reshape roles and skills needs – helping teams through those changes with attentiveness and clarity.

• Helping us make better use of HR data, so we can have more meaningful, informed conversations with our business stakeholders.

You’ll be part of an international People team, working closely with the People Business Partner in Belgium, and will report directly to the Head of People. As you’ll be the only HR presence in the UK day-to-day, you’ll need to be comfortable working with a high degree of autonomy, and willing to travel to Belgium roughly once a quarter to stay in touch with the wider People team.

Your responsibilities

• Cross-functional Partnership: Serve as a trusted advisor to managers, offering expert guidance on people strategy, organisational design, and workforce planning. Build solid, cooperative relationships to improve morale, boost productivity, and enhance employee retention, while identifying opportunities in advance and addressing issues.

• Change & Transformation Support:

Support Technology and Product managers through a period of change, contributing to conversations on team structures, role changes and reskilling needs, and helping communicate change clearly and constructively to teams.

• Employee Lifecycle Management: Guide and support managers throughout the employee journey, from onboarding to offboarding. Promote performance management and talent development practices while coaching managers to strengthen their people management capabilities. At Silverfin, we believe that empowering people managers to become the best versions of themselves is integral to our strategy for building the company’s success.

• Talent & Performance Management: Build a culture of feedback and professional growth. Oversee biannual performance review cycles to ensure a structured, effective approach to employee development. Deliver tailored training for people managers to enhance their ability to provide constructive feedback and hold meaningful career conversations. Promote the use of tools available to prompt employees to actively plan and advance their career paths.

• Engagement (Peakon): Manage the Peakon engagement survey programme end-to-end – running survey cycles, analysing results, and partnering with senior stakeholders on follow-up actions and deep-dive reviews.

• DEI, Health & Wellbeing and Culture Champs: Stay aligned to these programmes, which will mainly be managed by our Workplace & Culture Manager during this period, ensuring alignment with your client groups where relevant.

• HR Generalist & Employee Relations Support:

As the primary HR point of contact in the UK, respond to day-to-day HR questions across the business. Across stakeholder groups, coach and support managers through employee relations casework - performance issues, disciplinary processes, workplace adjustments, and other sensitive situations. You’ll also be the go-to source of UK employment law expertise for the wider People team on any case that needs it.

• HR Data & Reporting: Help improve how we use HR data, turning it into insights that support more meaningful conversations with business stakeholders.

Key Projects: Help organise our Leadership Days, run AI impact workshops with departments across the business, and support the ongoing transformation in Technology and Product.

• Compensation & Benefits: Advise managers on compensation matters, including salary reviews, bonuses, and benefits. Partner with the C&B manager to refine frameworks that balance employee satisfaction with business goals.

• Cross-Functional Partnership: Partner with People, Finance, and other teams to streamline processes and enhance the employee experience. Work closely with managers to align people solutions with current and future business priorities, ensuring a cohesive and effective approach.

What would success look like?

Success in this role means keeping the People Business Partner function for the UK running smoothly during Ellen’s maternity leave, while helping Technology and Product navigate a period of change with clarity and attentiveness, and moving the Leadership Days, AI impact workshops and HR data projects forward. We’ll measure impact through indicators like employee engagement and how well-resourced people managers and employees feel – not just to meet benchmarks, but to keep the UK a genuinely great place to work throughout the year.

What will support our success?

Experience and Qualifications

• Over 5 years of experience as an HR professional, including solid experience as a People Business Partner, ideally gained in a scale-up or fast-paced Tech/SaaS environment.

• Demonstrated success across key HR functions, including performance management, employee engagement, learning and development, and offboarding.

• Some experience supporting organisational change (e.g. team restructuring, role changes, reskilling) is a solid plus, ideally in a technology or product environment.

• Comfortable using HR data to inform decisions and support conversations with stakeholders.

• Experienced in working in an international context, with a working knowledge of UK employment practices.

• Comfortable working as the sole HR presence in a location, acting as a generalist point of contact beyond your core client groups when needed.

• Able to work with a high degree of autonomy and take responsibility, with willingness to travel to Belgium roughly once a quarter.

• Available for a 12-month assignment starting early January 2027 through end of January 2028.

Skills and knowledge

• Solid coaching and advisory skills to support and develop people managers.

• Good grasp of change management, and comfortable partnering with stakeholders on this.

• Comfortable working with HR data and turning it into useful insights.

• Exceptional communication and influencing skills.

• Ability to run and deliver cross-functional HR projects effectively, autonomously and with limited local support.

• Good stakeholder management skills to balance diverse needs, build credibility, and align people topics with business priorities.

• High interpersonal awareness (EQ) and the ability to navigate sensitive conversations, including around role change.

• Solid problem-solving skills to work through people issues with capability and attentiveness.

• Comfortable using AI tools day-to-day, and open to experimenting with new ways of applying AI in your workflows.

Attitude and personality-related traits

• Hands-on and pragmatic, comfortable rolling up your sleeves.

• Brings new ideas and can work with a high degree of autonomy, with minimal onboarding time.

• Communicative, and quick to build trust and credibility with managers and teams.

• Excellent judgement, discretion, and ability to handle sensitive matters with attentiveness.

• Adaptability and steadiness – comfortable stepping into an ongoing role and juggling multiple priorities from day one.

• Acts as an ambassador for Silverfin, embodying our culture and living our values throughout the assignment.

We care for you

• Be part of something bigger - Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.

• A connected team, wherever you are - Take part in regular team activities, retreats, and offsites to keep our culture thriving.

• Grow with us- Take advantage of career development opportunities and a personal training allowance to support your growth.

• Time to recharge- Enjoy our company-wide Wellbeing Days off each month (for employees on payroll - reviewed annually).

• Fair compensation- Receive a competitive rewards package with benefits tailored to your role.

• Flexibility with connection - We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent and Mont-Saint-Guibert), the UK (London), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.

£63,750 - £86,250 a year

Please note:

Most candidates start at the lower to mid part of the range, depending on experience and how their profile compares to our existing team. The higher end of the range is typically offered to individuals with a track record of strong impact and deep expertise in similar roles.

How we work

At Silverfin, we’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We’re committed to elevating talent by creating an environment where we can all thrive together.

We have a unique culture with our values ​​as the backbone:

Who we are - Authentically human

How we think - With a growth mindset

How we act - Bravely,  side by side

How we win - By doing what we love

At Silverfin we make our own way. We are constantly looking for new and innovative ways to move forward. Continuous learning and development is encouraged to support your personal and professional growth.

At the same time, this opens up many new opportunities that allow our people to grow with Silverfin, and often faster than with other companies. So many ambitious team members have already found their way to a new challenge within Silverfin.

We want you to reach your full potential. To get you there, we don’t want to think in boxes and over-structure things. So your options are not limited to 1 team or 1 career track. Your talent, motivation and potential play a crucial role in evolving across the teams into new roles.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior DevSecOps Engineer

Location: Hybrid. ( 2 days/week in College Park, MD)

Clearance: Active DoD Secret Clearance

Employment Type: Full-time

What You’ll Do:

• You will work on the Forge DevSecOps (DSO) Tools Team as a DevSecOps Engineer.
• You will configure Pipelines and DevSecOps tools to be compliant with technical controls as defined by the Forge Cyber Guild to receive authorizations.
• You will work with Software Product teams to help resolve CI/CD Pipeline issues that are reported by Developers.

Required Qualifications and Skillsets

• Experience designing, administering, and troubleshooting CI/CD pipelines using GitLab CI/CD.
• Hands-on experience installing, configuring, securing, scaling, and maintaining GitLab Runners across Linux-based and/or containerized environments.
• Experience building and maintaining applications using common build/package tools, such as Maven, Gradle, npm, pip, NuGet, Make, or similar tools appropriate to supported development languages.
• Experience integrating containerized applications and services is Kubernetes.

Desired Qualifications and Skillsets

• Experience with the NAVSEA Afloat Software Authorization Pathway (ASAP) process
• Experience working on Gov Cloud infrastructure with Accredited DOD (Unclassified and Classified) Networks
• Experience administering instances of: Gitlab, SonarQube, Anchore, and Artifactory

Who We Are:

• Rackner is a cloud-native software consultancy delivering solutions for startups, enterprises, and the public sector.
• We enable digital transformation through DevSecOps, AI/ML, and cloud-first innovation.
• Join a team that thrives on solving high-impact problems and delivering secure, scalable solutions for the Department of Defense and federal health programs.

Why You’ll Love Working Here:

• Weekly Pay & Hybrid (2 days/week)
• Professional Growth – Paid certifications and training for relevant technologies
• Comprehensive Benefits – 401k (100% match up to 6%), PTO, medical/dental/vision, life & disability insurance
• Work-Life Perks – Gym/fitness membership, home office setup, swag, snacks, and social events

Hashtags for Visibility

#DevSecOps #Kubernetes #Terraform #AWSGovCloud  #ClearanceJobs #RacknerCareers #FederalTech #CloudEngineering #hybrid

About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.

In this role, you will:

• Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team

• Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time

• Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability

• Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners

• Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness

• Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale

• Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction

• Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

You might thrive in this role if you:

• Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams

• Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions

• Are passionate about using tools and automation to drive efficiency and improve customer outcomes

• Possess exceptional communication, organization, and problem-solving skills

• Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Headquarters: Remote - United States

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the role:

We are looking for a GRC Analyst to join our Governance, Risk & Compliance (GRC) team. You will have the opportunity to manage and maintain ongoing compliance with security and privacy frameworks, policies, procedures, and commercial assessments, including ISO 27001, SOC 2, HIPAA, PCI DSS, and more. Your role will be instrumental in ensuring that our company operates ethically, responsibly, and in accordance with regulatory requirements.

You will collaborate with cross-functional teams to promote a culture of accountability and integrity throughout the organization and foster an environment where everyone understands the importance of adhering to established guidelines and ethical practices. You will report to the Head of GRC and will be located ((remote, onsite, hybrid)).

Think you may not have all the skills and are hesitant to apply? There is no “perfect” candidate and encourage you to apply if you think that you can bring value to our team and are passionate and committed to upholding the highest standards of compliance and ethics.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team.

What you will do:

• Collaborate with internal teams to maintain an effective suite of internal controls and driving remediation efforts to completion with clear documentation of progress.
• Build strong working relationships across the business so compliance accountability is shared and stakeholders are informed.
• Streamline annual audits by managing audit deliverables, developing treatment plans, and coordinating across teams to document and track completion to ensure audit success.
• Monitor and improve controls, processes, and evidence management practices, identify opportunities to automate and streamline GRC operations, and contribute to controls maturity scoring and reporting
• Enable go-to-market teams and accelerate deal cycles by supporting security questionnaires, addressing compliance inquiries, and maintaining clear, customer-facing documentation on Vercel’s security and compliance posture.
• Design and manage company training and enhance visibility on compliance-specific topics for internal stakeholders to ensure an understanding of compliance, ethics, and regulatory requirements within the organization.

About you:

• At least 3 years of relevant experience in supporting the audit lifecycle in a cloud-centric environment (SOC 2, ISO 27001, PCI, HIPAA, etc.), with strong organizational skills to be flexible and proactive in a high-growth, start-up environment.
• Experience collaborating closely with internal partners to seamlessly incorporate policies and technical controls into the SDLC.
• Strong project management skills and sense of ownership with the ability to communicate and collaborate effectively, and execute projects across various business units and levels.

Bonus if you have :

• Strong experience with cloud infrastructure (e.g., Azure, AWS)
• Familiarity with compliance or software development tools and systems (e.g., Drata, Linear, Datadog, etc.)
• Experience with frontend development and open source components
• Relevant industry certifications (i.e., CISM, CISSP, CCEP) is a plus, but not required

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $134,000-$202,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

 

To apply: https://weworkremotely.com/remote-jobs/vercel-grc-analyst

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world

Job Description

The Consolidation team is deliberately small. There is no layer between you and the output: you will own workstreams end to end, report directly to the Head of Consolidation, and see your work land in the numbers the Group publishes.

It also puts you at the centre of the finance organisation. Consolidation sits at the point where every local finance team, the Group functions and the external auditors converge, so you will build a view of how the whole business works that few other roles offer. If you want technical IFRS work with visibility, this is the seat.

The job in brief:

• Job Title: Consolidation specialist
• Working model : Hybrid from Chiasso or full-remote from Romania
• Team: Consolidation team within the Finance department.
• Location: Chiasso (CH) or Romania
• Contract: Permanent (100%)
• Travel time required: Very limited

What your impact will be:

You will contribute actively to the preparation, analysis and release of the Group consolidated financial statements, in line with IFRS, our internal control requirements and the Group monthly financial calendar. You will also support the team on work that serves other departments across the Group.

What You Will Need to Solve:

• Prepare, maintain and execute the reconciliation of consolidated ledger accounts and financial statements: monthly consolidated balance sheet, profit and loss, cash flow and equity statements, capital expenditure schedules, intercompany schedules and related deliverables
• Preparation and execution of consolidation adjustments and intercompany calculations according to the Group’s Transfer Pricing policies
• Reconciliation of the Group Net Financial Position on a monthly basis and accounting of key personnel long-term incentive plans
• Run periodical reviews of the reporting packages prepared by local finance managers in Tagetik
• Support the preparation of the Impairment Test (IAS 36) and of interim and annual disclosures
• Support the preparation of forecast figures and financial modelling on request both at Group and local level.

Systems, process and control:

• Develop, test, deploy and maintain consolidated reports in Tagetik
• Design and maintain internal controls over financial reporting processes, ensuring control activities in your area of responsibility are fully executed, documented, and formalised
• Build and maintain documented procedures that keep systems, processes and controls running efficiently and financial reporting accurate, including reporting guidelines for Group subsidiaries and maintaining of the Group Chart of Accounts
• Support the implementation and set-up of consolidation procedures and the intercompany set-up

Working with others

• Manage the relationship with external auditors and consultants on ordinary requests under the supervision of the Head of Consolidation
• Act as a reference point for local finance teams and other Group functions on consolidation and reporting matters

Qualifications

Your expertise:

• Master’s degree in accounting or finance
• At least three years in technical accounting and financial reporting, with deep knowledge of IFRS, gained in a large multinational group or in an audit or consultancy firm
• Deep knowledge of consolidation rules and techniques
• Professional-level English, written and spoken
• Practical fluency in AI tools like Claude, standing alongside IFRS expertise. Candidates must already use AI to speed up real-world reporting and analysis while possessing the critical judgment required to know when to trust AI outputs and when to double-check them for accuracy
• Advanced Microsoft Excel: lookups, pivot tables and confidence working with large volumes of data. Solid working knowledge of Google Workspace, in particular G-Sheets

Desirable:

• Audit experience gained in a Big 4 firm
• Working knowledge of Tagetik, or of a comparable consolidation and reporting system

Additional Information

Perks of working with us:

How we work together:

- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

- Shorter working week (36h as full time), with a half working day on Fridays

- Flexible start and end of the working day

- Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.

- Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

- 2 paid days off per year for volunteering purposes

- Occasional social events to foster connections among colleagues

- Travel industry discounts and flash exclusive staff fares

- We support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

- HR interview

- 1st interview (Manager): soft skills + technical knowledge

-  Final meeting in person (Chiasso)

- Offer extended

(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.

Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.

At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.

We’re looking for curious, driven people who want to create impact through technology and grow with us.

We are now looking for an experienced Senior Java Software Engineer with strong technical skills and solid working experience to join our internal software team.

Responsibilities:

• Development of demanding tasks of the projects

• Familiarity with Waterfall implementation methodologies

• Transform requirements into functionalities

• Ensure the alignment of the solution with the client’s needs and especially with the architecture team

• Implementation of integrations with other applications and/or developed modules

• Assist with deployment and configuration management

• Bachelor in Computer Science, Information Technology or related field

• Minimum of 5 years in hands-on Java development

• Very good knowledge of modern Java versions (11+)

• Experience with Spring Boot and Microservices architectures

• Strong proficiency with Spring Boot, Spring Security, Spring Data and RESTful API design

• Knowledge of Docker, Kubernetes or cloud environments

• Hands-on experience with JPA/Hibernate, databases (PostgreSQL), and Maven

• Familiarity with microservices architecture, service discovery (Eureka), and API gateways

Nice to have:

• Former experience in technical lead role or mentoring/coaching

• Career development and growth opportunities

• An amazing private & open-office workspace in Athens

• Medical plan and life insurance for you and your family

• Flexible hybrid working model, working both from the office & remote #LI-Hybrid

• Continuous training & learning opportunities via personalized seminars

• The opportunity to work in a diverse environment with talented colleagues

Associate Scientific Director

London/Manchester – Hybrid or remote working available

About Nucleus Global

Nucleus Global is a global leader in the medical communications space, with more than 900 people across Europe, the US and APAC. We pride ourselves in setting the standard for industry best practices, with our unparalleled dedication to impactful and innovative communication. Our continued authenticity, credibility, and reliability have cemented our reputation as true partners to our clients.

We form part of the iNIZIO Medical group. Our unique position as part of this international network, which includes three of the world’s top medical communications companies, gives us an important advantage over commercial competitors. Within the wider iNIZIO network we have access to a full suite of advisory, medical, marketing, communications, patient and partner engagement services.

About the role

We’re looking for an Associate Scientific Director to co-lead a global, exciting, and fast-paced publications team in multiple sclerosis. You will partner with global clients on high-impact publications and publications strategy, plus work as part of a larger, cross-functional publications, medical affairs, and knowledge transfer global account team. Overseeing mid-level writers is an important part of the role - we have a passion for developing people and we hope you do too! Neurology experience is an advantage, but extensive publications experience and motivation for a new role is more important. This is a great opportunity to take the next step into senior account leadership, build deep relationships with clients, and lead a large, supportive, fun team.

Here’s what you’ll do:

As an Associate Scientific Director, you will be responsible for accurate and high-quality scientific content across your workstream. You will be a senior scientific leader of a well-established team and will partner with the CS lead to mentor and review work and enable high-quality delivery to grow the business. You will develop your own content on high-impact projects, and oversee, support, and motivate a global team of medical writers to do the same. You will facilitate strong client and author relationships that enable you to make great, strategy-driven suggestions. You will lead client and author calls and scientific meetings. You will have a growth mindset and work with the agency leadership on account growth and innovating our client offerings. The role offers opportunities to be a partner and trusted advisor to the client, with some travel for client meetings and events.

The Associate Scientific Director will report to the Senior Scientific Director or VP, Scientific Services and will line manage junior members of the medical writing team.

About you:

To succeed you will have:

• Extensive experience working in a medical writing role, including publications, within a medical communications agency environment.

• Experience writing across a broad range of publications deliverables and formats for a variety of medical audiences.

• Experience reviewing and overseeing other writers, ideally including line management.

• Growing leadership skills and a desire to lead a global team.

• Excellent communication and interpersonal skills with colleagues, clients and external experts.

• Ability to thrive in a fast-paced environment, work to deadlines and juggle multiple projects.

• Excellent attention to detail and pride in quality control.

Application Process

To begin an application, please apply via the appropriate link on this page. Selected candidates will first complete an informal ‘screening’ call to ensure the position is suitable before proceeding.

Don’t meet every job requirement? That’s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role, but your experience doesn’t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, TX | London, UK | Lisbon, Portugal

About the Team

Cloudflare operates one of the largest and most interconnected anycast networks on the Internet. To make that happen, a complex orchestra of IP address configuration and distributed systems need to be in harmony to deliver packets from users, through our edge network and then onwards to our customers origin servers or networks.

On the Addressing team, you will architect, program, and maintain core software services that enable large corporate networks to be protected by Cloudflare. Recent projects range from IP conservation efforts, supporting use cases for Policy driven IP address assignment, designing traffic engineering tools that improve the quality of service for billions of users around the world, and building customer APIs to control BGP dynamically.

The Addressing team works closely with our system reliability engineers, network engineers  and product engineering teams to build automated systems that span the entire Cloudflare stack.

About the role

We are looking for talented Software Engineers to join our small but growing team. You will work on a range of microservices written mainly in Go. You’ll be designing and developing new APIs and data models to manage our rapidly expanding addressing needs.

The ever growing suite of Cloudflare products and services means our addressing tools are always evolving. You will have the opportunity to take on very impactful projects critical for Cloudflare. You will spend time learning the inner workings of our edge routers, servers, DNS and IP provisioning pipelines. You will work closely with other engineers to understand their needs and create scalable platforms to be used across the company.

Some of the technologies we use include Go, PostgreSQL, Docker, Kafka, Lua, Clickhouse, SaltStack, Prometheus and the usual Unix/Linux tools and workflows. We strive to build reliable, fault-tolerant systems that can operate at Cloudflare’s scale.

Examples of desirable skills, knowledge, and experience

• You are naturally curious and willing to take a step to learn something you don’t have experience in
• You lead. We are a growing team and you will have a huge role shaping our products, tools and system designs from the ground up
• You have experience writing high-quality code in one or more system programming languages (Go, Python, C/C++)
• You have experience with modern Unix/Linux development and runtime environments
• You have a solid understanding of TCP/IP and basic networking in general
• You have a basic understanding of the HTTP/S/TLS stack
• You have a working knowledge of SQL and relational databases such as PostgreSQL or MySQL
• You have experience building and operating distributed systems
• You have excellent debugging skills and attention to detail when breaking down problems

Bonus Points

• Experience working with Go
• Experience working with Rust
• Familiarity with UI design, workflows and implementation
• Familiarity with anycast or multi-site unicast networks
• Knowledge of DNS and DNS based traffic management techniques (e.g geo DNS)

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Work Hours: Night Shift (7:00 PM - 3:00 AM IST)

Location: Bengaluru

In-Office Expectation: This role is primarily shift-based. As the office does not currently operate between 8:00 PM and 8:00 AM, work during these hours will be performed remotely until further notice. The Company reserves the right, at its sole discretion, to modify office operating hours and require in-office work in the future.

Employees may be required to work onsite on an occasional basis for team collaboration, meetings, or other business needs. Accordingly, candidates must be based in Bengaluru and maintain the ability to work from Nextiva’s office located at Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048, as required.

Specific work schedules and any flexibility will be determined by the employee’s reporting manager in alignment with business requirements and team collaboration needs.

This role serves as a growth path into AI Solutions Engineering, Product Specialist opportunities, or Customer Success Leadership. At Nextiva, all team members working a standard shift are expected to work onsite, supporting a highly collaborative, in-person team environment.

About the Role:

Nextiva is looking for a passionate and detail-oriented AI Implementation / Customer Success Engineer to help deploy AI solutions for customers, design high-quality conversational experiences, and manage end-to-end agent implementations. This role blends technical skills, prompt engineering, workflow design, and customer-facing responsibilities to ensure successful delivery of AI-driven customer experience products.

You will work closely with product, engineering, and customer success teams to translate business needs into scalable AI workflows and optimized conversational agents.

Key Responsibilities:

AI Agent Implementation & Prompt Engineering

• Design, build, and optimize AI agents using advanced prompt engineering techniques.
• Create structured workflows and decision trees that guide AI agent behavior.
• Use LLMs such as GPT-4o, Gemini, Claude, Llama etc., to build, test, and refine agents.
• Implement function-calling / tool-calling capability within prompts using simple UI builders.
• Configure constraints and guardrails to reduce hallucinations and ensure reliable outputs.

Customer-Facing Implementation

• Work directly with customers to understand business needs, use cases, workflows, and integration requirements.
• Translate customer requirements into technical implementation plans.
• Assist in onboarding, deployment, and testing of AI solutions for customer environments.
• Provide ongoing optimization and support to ensure solution adoption and success.

Workflow & Integration Management

• Build, maintain, and optimize automation workflows using platform workflow builders.
• Integrate agents with customer tools, APIs, CRMs, or communication platforms where needed.
• Troubleshoot workflow, configuration, or data issues during implementation.

Conversation & Experience Design

• Create high-quality conversation flows for AI agents, ensuring clarity, tone, and brand alignment.
• Apply AI conversation design principles to improve user satisfaction and agent performance.

Technical Skills & Development

• Use basic Python for data handling, API interactions, testing, or workflow extensions.
• Work with GenAI technologies, SaaS tools, and no-code/low-code integration platforms.
• Perform evaluation and tuning of AI prompts, workflows, and agent performance.

Cross-functional Collaboration & Documentation

• Work with product teams to relay customer feedback and improve platform features.
• Maintain clear documentation for workflows, prompts, integrations, and customer implementations.
• Train customers and internal teams on product capabilities and best practices

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field.
• 1+ years of experience in AI product implementation, customer success engineering, or technical support roles.
• Prior experience supporting US based customers strongly preferred
• Excellent spoken and written English, with the ability to clearly explain technical and AI-driven processes to non-technical audiences.
• Comfortable leading customer discussions, gathering requirements, and explaining issues, solutions, and next steps with clarity and confidence.
• Strong hands-on experience with LLMs (GPT-4o, Gemini, Claude, etc.) for building agents and prompts.
• Solid understanding of Generative AI concepts, prompt engineering, and workflow design.
• Basic knowledge of Python, APIs, and SaaS tools.
• Experience in customer support / onboarding / technical implementation.
• Ability to manage hallucinations, constraints, and safe AI output design.
• Experience with workflow builders and no-code automation platforms.
• Good analytical, problem-solving, and debugging skills.
• Willingness to work night shifts to collaborate with global teams or customers.

Preferred (Nice-to-Have) Skills:

• Knowledge of vector databases, embeddings, or RAG workflows.
• Experience with API-based integrations.
• Familiarity with enterprise customer environments (CRM, CX platforms, VoIP, ticketing tools).
• Understanding of AI evaluation frameworks (test cases, scoring, prompt iteration).
• Exposure to Nextiva products or any communication/CX platforms is a plus.

What We Offer:

• Opportunity to work on cutting-edge GenAI implementations for global customers.
• Growth path into AI Solutions Engineering, Product Specialist, or Customer Success Leadership roles.
• Collaborative global team environment with high ownership and autonomy.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type- Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security 💰 - Provident Fund & Gratuity
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf.

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”. Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to talent@nextiva.com.

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

For genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn.

#LI-MM1  #LI-HYBRID

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Senior Full Stack Developer – (React, Node, AWS & Agentic AI), #1105

Location: Herndon, VA (hybrid once per quarter)

Clearance: U.S. Citizenship required; must be able to obtain TSA Public Trust.

Dev Technology is seeking a Senior Full Stack Developer to design and build scalable software solutions on AWS. You’ll work across the stack—from React and backend services to cloud infrastructure—while leveraging modern, AI-assisted development practices.

What You’ll Do

• Design and develop scalable web applications using React, TypeScript, Node.js, and/or Python.
• Design and implement AWS cloud and serverless architectures using services such as EC2, Lambda, Step Functions, EventBridge, SQS, SNS, API Gateway, S3, Aurora PostgreSQL, and Bedrock.
• Build and integrate APIs, microservices, and event-driven solutions.
• Develop Infrastructure as Code using CloudFormation, CDK, or Terraform.
• Implement CI/CD pipelines and automated testing using GitLab.
• Use AI-powered development tools such as Kiro, Amazon Q Developer, GitHub Copilot, or similar agentic AI environments for code generation, refactoring, testing, and specification-driven development.
• Collaborate with customers and stakeholders to gather and refine requirements and translate business needs into technical solutions.
• Contribute to technical, product, and release planning and resolve complex system integration challenges.
• Identify technical risks and dependencies and contribute to project planning and documentation.
• Write and maintain high-quality, scalable code with strong unit and integration test coverage.
• Optimize applications for performance, scalability, availability, security, and cost efficiency.

Required Education, Experience & Skills

• Bachelor’s degree and 7+ years of full-stack software development experience.
• Strong experience with React and TypeScript.
• Backend development experience with Node.js or Python.
• Hands-on experience designing and developing solutions on AWS.
• Experience with PostgreSQL or relational databases.
• Experience with GitLab, CI/CD, automated testing, and Agile methodologies.
• Experience with Docker and containerized environments such as ECS/EKS.
• Experience with AWS CLI and SAM CLI.
• Understanding of software security best practices and compliance requirements.
• Experience using AI-powered/agentic development tools in day-to-day software development.
• Familiarity with prompt engineering and AI-assisted development workflows.

Preferred Education, Experience & Skills

• AWS certification (Solutions Architect, Developer, or Security).
• Experience with serverless architectures and event-driven AWS patterns.
• Experience with AWS Bedrock or other managed AI/ML services.
• Experience building or integrating AI agents, including RAG, agent orchestration, tool use, or MCP.
• Experience with Amazon Bedrock Agents, LangChain, or similar frameworks.
• Experience with specification-driven development using AI tooling.
• DevOps, monitoring, or observability experience.
• Security certifications such as Security+, CISSP, or AWS Security.
• Contributions to open-source AI tooling or frameworks.
• Personal GitHub projects or demonstrated use of Kiro or similar agentic IDEs.
• Oracle experience.

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with a 5% matching contribution
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
• To learn more about working at Dev Technology, visit Working At Dev Technology Group

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.

Senior Business Analyst, #1107

Location: Herndon, VA (hybrid once per quarter) Clearance: U.S. Citizenship required; must be able to obtain TSA Public Trust.

Key Responsibilities

Business Analysis & Requirements

• Lead the elicitation, analysis, documentation, validation, prioritization, and management of business and technical requirements.
• Partner with clients, Product Owners, developers, testers, and project leadership to understand business objectives and translate business needs into user stories, functional requirements, non-functional requirements, acceptance criteria, business process flows, use cases, and technical specifications.
• Analyze complex business problems and recommend practical, technology-enabled solutions.
• Analyze current- and future-state processes to identify gaps, dependencies, risks, and opportunities for improvement.
• Facilitate requirements workshops, stakeholder interviews, working sessions, and backlog refinement activities.
• Ask probing questions to identify implicit requirements, assumptions, dependencies, and potential risks.
• Ensure requirements are sufficiently detailed, testable, actionable, and traceable from business objectives through delivered functionality.
• Support requirements prioritization based on business value, operational needs, technical considerations, and project constraints.

Business Process & Solution Analysis

• Analyze and document current- and future-state business processes and workflows using process models, workflow diagrams, decision trees, and other visual representations.
• Identify opportunities to eliminate manual processes, improve efficiency, and enhance the user experience.
• Evaluate the impacts of proposed system changes on existing business processes, applications, users, and organizational workflows.
• Work with stakeholders to validate process documentation and ensure proposed solutions accurately reflect operational needs.
• Identify process dependencies and cross-functional impacts that may affect solution design or implementation.

Agile Delivery, Documentation & Testing

• Work closely with Agile development teams throughout the Software Development Life Cycle (SDLC).
• Translate approved requirements into well-defined Jira user stories and development-ready work items.
• Participate in Sprint Planning, Backlog Refinement, Sprint Reviews, release planning, and other Agile working sessions as needed.
• Clarify requirements and acceptance criteria for developers and testers throughout implementation.
• Work with Product Owners and stakeholders to refine and prioritize the product backlog.
• Support release planning by identifying requirements, dependencies, risks, and implementation considerations.
• Monitor requirements throughout development to ensure delivered solutions remain aligned with business objectives.
• Identify and communicate requirement-related risks, issues, dependencies, and decisions.
• Support continuous improvement of requirements management and Agile delivery processes.
• Develop and maintain comprehensive business, functional, technical, process, and user documentation using Confluence.
• Create and maintain requirements documentation, functional specifications, process documentation, and system workflows.
• Develop acceptance criteria and support the creation of test scenarios and test cases.
• Collaborate with QA teams to ensure requirements provide sufficient coverage for functional and regression testing.
• Participate in User Acceptance Testing (UAT) activities.
• Validate delivered functionality against documented requirements and acceptance criteria.
• Identify and document defects, gaps, and deviations from expected functionality.
• Support troubleshooting and root-cause analysis of functional issues.

Customer Engagement & Continuous Improvement

• Serve as a trusted advisor to government stakeholders and business users.
• Establish and maintain strong relationships with clients, Product Owners, subject matter experts, technical teams, and project leadership.
• Facilitate discussions between technical and non-technical stakeholders to establish a common understanding of requirements and proposed solutions.
• Translate technical concepts into clear business language and communicate business needs effectively to technical teams.
• Lead stakeholder interviews and working sessions to understand operational needs and identify opportunities for improvement.
• Communicate requirements, decisions, risks, assumptions, and dependencies clearly and effectively.
• Present proposed solutions and recommendations to stakeholders and project leadership.
• Resolve conflicting requirements and facilitate consensus among stakeholders.
• Ensure stakeholder feedback is incorporated into requirements and solution development.
• Identify opportunities to improve business analysis practices, requirements quality, documentation standards, and delivery processes.
• Develop and promote consistent approaches for requirements management and business process documentation.
• Share knowledge and best practices across project teams.
• Contribute to organizational standards, templates, and processes for business analysis and Agile software delivery.
• Support overall project success by contributing expertise wherever needed.

Required Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• Minimum six (6) years of experience in Business Analysis, Technical Analysis, Systems Analysis, or software delivery roles.
• Demonstrated experience gathering, analyzing, documenting, validating, and managing business and technical requirements.
• Experience translating business needs into user stories, functional requirements, and acceptance criteria.
• Experience analyzing and documenting business processes and workflows.
• Experience working directly with clients, business stakeholders, Product Owners, and technical delivery teams.
• Experience supporting Agile software development projects.
• Experience using Jira and Confluence to manage requirements, documentation, and Agile delivery.
• Technical or software development background with exposure to React, Node.js, and GitLab.
• Experience working within AWS cloud environments.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent facilitation, communication, and interpersonal skills.
• Ability to communicate effectively with executive leadership, clients, technical teams, and business stakeholders.
• Demonstrated ability to translate complex technical concepts into language that is understandable to non-technical stakeholders.
• Demonstrated ability to manage competing priorities in a fast-paced Agile environment.
• Strong attention to detail and commitment to delivering high-quality requirements and documentation.
• Ability to work independently while effectively collaborating with cross-functional teams.
• U.S. Citizenship and ability to obtain the required government security clearance.

Preferred Qualifications

• Experience supporting Federal Government software development programs.
• Experience working as a Senior Business Analyst on complex enterprise software modernization efforts.
• Experience supporting legacy application modernization or replacement initiatives.
• Experience creating wireframes, mockups, business process models, and workflow diagrams.
• Experience facilitating requirements workshops and stakeholder working sessions.
• Experience supporting DevSecOps or Continuous Integration/Continuous Delivery (CI/CD) environments.
• Experience working with Representational State Transfer (REST) APIs, system integrations, databases, or cloud-native applications.
• Experience with data analysis, data mapping, or data modeling.
• Experience supporting User Acceptance Testing (UAT) and production implementation activities.
• Experience providing customer application support in a production environment.
• Familiarity with SAFe (Scaled Agile Framework), Lean, Kanban, or other Agile frameworks.
• Business Analysis certification such as Project Management Institute Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), or Agile Analysis Certification (IIBA-AAC).

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with a 5% matching contribution
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
• To learn more about working at Dev Technology, visit Working At Dev Technology Group

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.