Headquarters: Oregon USA
URL: https://porkbun.com

Live Technical Support Representative — Full-Time —  $40,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)

It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!

Porkbun is a fully remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.

From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions directly to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech-savvy individuals such as developers. At the same time, bargain-hunters are thrilled to learn that we offer incredible support despite our industry-low prices.

We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews, you’ll see that’s not just our own bias talking. But even the easiest-to-use interface can’t solve every customer problem.

Typical issues:

• “How do I connect my domain to Shopify?”

• “How do I transfer my domain to Porkbun?”

• “My website isn’t working.”

• “How do I purchase WordPress hosting?”

• “Why didn’t my payment go through?”

• “How do I connect my hosted email to Outlook?”

• “Why is your company named Porkbun?”

Experience –  professional or personal – with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support.  We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued. 

Important skills:

• You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours )

• You can write emails with a professional tone

• You love the feeling of making a customer happy

• You’re an excellent problem solver

• You have at least two years of tech support experience, either at an internal help desk or customer-facing position

• Experience with domains, DNS, or hosting

• You have a steady Internet connection and a quiet room to work out of

• You work efficiently in a remote work environment

• You are perfectly fine with horrible hilarious puns

Compensation: Starting pay: $40,000 / year + benefits. Applicants with multiple years of professional experience in a domain registrar or hosting company may be eligible for a higher starting salary.

This position offers full medical, dental, and vision benefits (single), starting after 90 days; optional Spouse or Family medical receives a 50% employer contribution. A simple IRA plan with a matching 3% company contribution is available after the first year.

How to apply: If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application.

• Attach your resume and cover letter to an email as two separate .pdf documents

• Address your email with the subject line “Technical Support Representative”

• Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:

• Are you based in the USA and eligible for employment (Yes/No)?

• Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting (Yes/No)?

• Are you available and interested in working both Saturday and Sunday(Yes/No)?

• Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses

• Send that email with attachments to careers+support@porkbun.com

We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones. Answering phones and chats will be the primary priority of this role.

We are hiring for the following standard shifts (all times Pacific):  

We are hiring for the following shift. Available Shifts:

• Saturday - Wednesday 9 AM - 5 PM Pacific Time, and
• Thursday - Monday, 9 AM - 5 PM Pacific Time

We believe that to do your job well, you need to take paid breaks – all 8-hour shifts include a total of one hour of paid breaks.

Our hiring process: We run a three-round interview process. Your interview process is run by the role’s direct manager, and culminates in an interview with our CEO. Before round 1 you'll need two professional references, including at least one direct manager. We don't contact them until after round 3, but having them ready is required to move forward. After round 3, as we check your references we invite you to check ours: you can choose to interview any other current Porkbun employee.

Why work for Porkbun: We’re making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. We have seen incredible growth in our business fueled by word of mouth, savvy marketing, and mass-market accolades such as being recognized by USA Today and Forbes Advisor as the Best Domain Registrar. We are the #1 registrar as ranked by our 100% real TrustPilot customer reviews. We have over 500,000 active customers and nearly 4,000,000 domains under management. But we're a small team, and that means a single, motivated individual can make a huge impact.

Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but we’re not blind optimists; instead, our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.

 

To apply: https://weworkremotely.com/remote-jobs/porkbun-live-technical-support-representative-full-time-40-000-year-benefits-sat-sun-required-location-remote

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11479 CRM & Sales Support Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A New Zealand-based supplier of premium timber products is seeking a part-time CRM & Sales Support Virtual Assistant to support a busy traveling sales professional with day-to-day inquiry management, CRM administration, and routine sales follow-up.

The company works closely with architects and interior designers during the specification and design process, with construction professionals and trades ultimately purchasing its products. The role is designed to take ownership of the lower-to-mid-level sales administration and follow-up tasks that do not require the salesperson’s technical product expertise.

The ideal candidate is highly organized, communicates professionally, and can consistently keep inquiries, tasks, customer information, and next steps moving through Pipedrive without requiring significant oversight.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

CRM & Sales Administration

• Maintain accurate and complete customer and lead records within Pipedrive

• Attend daily Zoom or Microsoft Teams meetings to review priorities, focus areas, and assigned tasks.

• Assist with calendar management, including scheduling, updating, and organizing appointments and meetings.

• Record inquiries, meeting notes, follow-up requirements, and sales activity

• Update CRM tasks, statuses, and next steps

• Clear routine tasks from the salesperson’s CRM and task inbox

• Ensure important information and customer activity are consistently documented

• Help maintain an organized and current sales pipeline

Customer Inquiry Support

• Assist with incoming customer and prospect inquiries

• Complete routine follow-up that does not require technical product consultation

• Gather additional information needed to progress inquiries

• Coordinate sample requests and related administrative requirements

• Assist with organizing quotation requests for the appropriate internal team member

• Ensure inquiries receive timely, high-quality, personalized responses

Sales Coordination

• Coordinate and book meetings as required

• Record and organize meeting notes

• Convert voice notes and instructions from the salesperson into actionable CRM tasks

• Track outstanding follow-ups and ensure routine actions are completed

• Help keep opportunities progressing while the salesperson is traveling or focused on higher-value sales activity

Future Client Follow-Up

• Conduct light-touch phone follow-up as the role develops

• Confirm receipt of samples, information, or other materials

• Follow up on straightforward next steps with prospective customers

• Escalate technical or consultative conversations to the salesperson

• Maintain professional communication consistent with the company’s customer experience

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous CRM, sales support, customer service, or administrative experience required
• Pipedrive experience strongly preferred
• Experience supporting a salesperson or sales team preferred
• Experience managing customer inquiries and follow-up tasks preferred
• Strong written and verbal English communication required
• Experience within architecture, interior design, construction, building materials, or B2B sales is a plus but not required
• Strong organizational and data-entry skills
• Comfortable conducting light customer phone follow-up as the role develops

IDEAL CANDIDATE PROFILE

• Highly organized with excellent follow-through

• Strong customer service and sales support mindset

• Comfortable working independently from instructions and voice notes

• Excellent written and verbal English communication

• Detail-oriented with disciplined CRM habits

• Able to distinguish routine administrative follow-up from conversations requiring technical expertise

• Professional and personable when communicating with architects, designers, and construction professionals

• Proactive about keeping tasks and opportunities moving forward

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Pipedrive CRM

• Email Platforms

• Calendar & Scheduling Tools

• Microsoft Office / Google Workspace

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 7:30 AM – 11:30 AM NZ Time

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 7:30 AM – 11:30 AM NZ Time
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Clear, Concise, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11479 CRM & Sales Support Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A New Zealand-based supplier of premium timber products is seeking a part-time CRM & Sales Support Virtual Assistant to support a busy traveling sales professional with day-to-day inquiry management, CRM administration, and routine sales follow-up.

The company works closely with architects and interior designers during the specification and design process, with construction professionals and trades ultimately purchasing its products. The role is designed to take ownership of the lower-to-mid-level sales administration and follow-up tasks that do not require the salesperson’s technical product expertise.

The ideal candidate is highly organized, communicates professionally, and can consistently keep inquiries, tasks, customer information, and next steps moving through Pipedrive without requiring significant oversight.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

CRM & Sales Administration

• Maintain accurate and complete customer and lead records within Pipedrive

• Attend daily Zoom or Microsoft Teams meetings to review priorities, focus areas, and assigned tasks.

• Assist with calendar management, including scheduling, updating, and organizing appointments and meetings.

• Record inquiries, meeting notes, follow-up requirements, and sales activity

• Update CRM tasks, statuses, and next steps

• Clear routine tasks from the salesperson’s CRM and task inbox

• Ensure important information and customer activity are consistently documented

• Help maintain an organized and current sales pipeline

Customer Inquiry Support

• Assist with incoming customer and prospect inquiries

• Complete routine follow-up that does not require technical product consultation

• Gather additional information needed to progress inquiries

• Coordinate sample requests and related administrative requirements

• Assist with organizing quotation requests for the appropriate internal team member

• Ensure inquiries receive timely, high-quality, personalized responses

Sales Coordination

• Coordinate and book meetings as required

• Record and organize meeting notes

• Convert voice notes and instructions from the salesperson into actionable CRM tasks

• Track outstanding follow-ups and ensure routine actions are completed

• Help keep opportunities progressing while the salesperson is traveling or focused on higher-value sales activity

Future Client Follow-Up

• Conduct light-touch phone follow-up as the role develops

• Confirm receipt of samples, information, or other materials

• Follow up on straightforward next steps with prospective customers

• Escalate technical or consultative conversations to the salesperson

• Maintain professional communication consistent with the company’s customer experience

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous CRM, sales support, customer service, or administrative experience required
• Pipedrive experience strongly preferred
• Experience supporting a salesperson or sales team preferred
• Experience managing customer inquiries and follow-up tasks preferred
• Strong written and verbal English communication required
• Experience within architecture, interior design, construction, building materials, or B2B sales is a plus but not required
• Strong organizational and data-entry skills
• Comfortable conducting light customer phone follow-up as the role develops

IDEAL CANDIDATE PROFILE

• Highly organized with excellent follow-through

• Strong customer service and sales support mindset

• Comfortable working independently from instructions and voice notes

• Excellent written and verbal English communication

• Detail-oriented with disciplined CRM habits

• Able to distinguish routine administrative follow-up from conversations requiring technical expertise

• Professional and personable when communicating with architects, designers, and construction professionals

• Proactive about keeping tasks and opportunities moving forward

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Pipedrive CRM

• Email Platforms

• Calendar & Scheduling Tools

• Microsoft Office / Google Workspace

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 7:30 AM – 11:30 AM NZ Time

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 7:30 AM – 11:30 AM NZ Time
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Clear, Concise, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

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About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.

This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do:

Own key Ops Support initiatives

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP, dental, vision, specialist, and transportation appointments for patients
• Verify patient insurance eligibility and confirm patient’s in-network PCP
• Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
• Maintain accurate documentation of communications and referral activities in internal systems
• Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
• Contribute to continuous process improvements in referral workflows and scheduling efficiency

What You’ll Need:

• Fluency in English and Spanish (written and verbal)
• 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
• Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
• Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
• Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
• Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
• Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
• Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
• Reliable, HIPAA-compliant home workspace with stable internet connection
• A commitment to improving healthcare access for underserved communities

Because We Value You:

• Compensation: $22-23/hour ( depending on experience)
• Comprehensive health, vision & dental insurance
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Info on the IT Help Desk Specialist role

Ready to take the next step in your international career? We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their global teams. We connect top LATAM talent with international product companies while providing full employer-of-record support and long-term career development.

In this opportunity, you will join a global IT Support function, providing Level 1 technical support to users across multiple locations and remote environments. You’ll be responsible for troubleshooting day-to-day technology issues, managing tickets, communicating with users, and escalating more complex issues to specialized IT teams.

Challenge

We’re looking for an IT Help Desk Specialist with strong troubleshooting and customer-service skills to support users across a global organization.

You will act as a first point of contact for technical issues involving Windows 11, Microsoft 365, Active Directory, identity and access management, networking, collaboration tools, hardware, and enterprise applications.

The ideal candidate is organized, detail-oriented, comfortable working independently, and able to communicate clearly with users of different technical backgrounds while following established support and security procedures.

Responsibilities

• Provide Level 1 technical support to users across global locations and remote environments.

• Respond to incidents and service requests based on business priority, impact, and SLA expectations.

• Perform initial troubleshooting and identify likely causes of technical issues.

• Own assigned tickets through resolution or appropriate escalation.

• Provide timely and professional updates to users throughout the support process.

• Accurately document troubleshooting steps, resolutions, communications, and escalation details in the ticketing system.

• Escalate advanced, administrative, security-related, or onsite issues to the appropriate IT teams.

• Follow established support procedures, knowledge articles, escalation paths, and service expectations.

• Assist with standardized user access and identity management requests within the Help Desk scope.

• Support newly introduced technologies, applications, AI capabilities, and other technology tools as they are incorporated into the support model.

• Participate in knowledge transfer and help improve documentation and troubleshooting procedures.

• Identify opportunities to improve the overall end-user support experience.

Support Scope

You will provide support across:

• Windows 11 endpoints and end-user computing devices.

• Microsoft 365 and common productivity applications.

• Active Directory, identity, and access management.

• Collaboration and communication platforms.

• Enterprise business applications and supported platforms.

• Endpoint hardware and peripherals.

• Networking and connectivity.

• Information security tools and processes.

• Remote access and connectivity technologies.

• New applications, AI capabilities, platforms, and technology tools introduced by the organization.

Mandatory Skills

• 2–3 years of experience providing IT support in a corporate environment.

• Experience providing remote technical support to users across multiple locations or regions.

• Strong Windows 11 troubleshooting skills.

• Working knowledge of Microsoft 365 and common end-user productivity applications.

• Working knowledge of Active Directory and identity and access management concepts.

• Understanding of basic networking and connectivity troubleshooting, including DNS and DHCP concepts.

• Experience working with ticketing systems and established incident and escalation processes.

• Strong troubleshooting, problem-solving, and analytical skills.

• Strong written and verbal communication skills.

• Strong customer-service orientation and ability to support users with different levels of technical proficiency.

• Ability to work independently while following established procedures and escalation paths.

• Strong attention to detail and commitment to accurate ticket documentation.

• Ability to prioritize tasks effectively in a fast-paced global support environment.

• Strong English communication skills.

Nice to Have

• Familiarity with Group Policy.

• Experience supporting users across global or distributed environments.

• Experience with additional identity and access management platforms.

• Experience supporting enterprise business applications.

• Experience with endpoint management and remote support technologies.

• Familiarity with information security processes and tools.

• Experience supporting new AI-powered technologies or modern workplace platforms.

Service & Security Expectations

• Follow established security policies, standards, and procedures.

• Protect confidential and sensitive information encountered while providing technical support.

• Follow approved identity verification and access-management procedures.

• Escalate suspected security incidents, unusual activity, or requests requiring elevated access through established channels.

Team & Environment

• Global IT Support function supporting users across multiple locations and remote environments.

• Collaborative environment with clear support procedures and escalation paths.

• Strong focus on customer service, troubleshooting, documentation, and operational reliability.

• Opportunity to work with a broad range of enterprise technologies and platforms.

• Environment that values continuous improvement, knowledge sharing, and reliable end-user support.

About Ubiminds

Our Culture

People First. We are all about people!

Challenge yourself. There’s always room for improvement and continuous improvement is in our essence.

Make it happen. Be ready to take challenges as they come. It’s all about attitude and commitment.

We’re in this together. We work as a team, thrive as a team, and evolve as a team.

Averaging on awesome. We work hard to deliver high-quality services and look forward to exceeding expectations.

Keep it real. We promise you honesty, transparency, and openness, regardless of the situation.

Perks and Benefits

As an IT Help Desk Specialist @Ubiminds, you:

• Work as part of an international technology team.

• Receive full back-office support, from career guidance to HR and concierge services.

• Enjoy our remote-first policy.

• Get your own MacBook.

• Have access to growth opportunities with other technology professionals through tech talks, chapter meetings, and remote happy hours.

• Improve your English through free lessons with a native English speaker.

• Participate in our Candidate Referral Bonus program.

• Have access to our Florianópolis headquarters whenever you want, with snacks, soft drinks, games, and weekly quick massages.

How our process works

• Interview with Tech Recruiter – chat about the job opening and your experience.

• Client process – this may vary depending on the opportunity.

• Offer 🎉

We may use artificial intelligence (AI) tools to support parts of the recruitment process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Profile:

Our client is committed to providing the highest-quality dental care at the most affordable prices to patients throughout Ohio.

They accept a wide range of insurance options and offer dental services to meet all their customer’s needs.

This is an excellent opportunity for a Virtual Office Assistant to join a company with continuous growth and a great working environment.

Job Overview:

This is an excellent opportunity for a Virtual Office Assistant to join a company with continuous growth and a great working environment.

Duties & Responsibilities:

• Verify insurance and call on outstanding insurance claims.

• Scheduling appointments, contacting patients, and following up.

• Collect and post payments and record receipts.

• Work aging report to ensure all claims are paid properly.

• Submits dental claims to insurance companies online, by mail, and by fax.

• Minimum of 1-3 years of experience in roles such as Admin Assistant, Virtual Assistant, or similar positions.

• Proficiency in MS Excel, MS Word, and tech-savvy skills are essential.

• Strong writing and communication abilities are required.

• Demonstrated initiative, productivity, and a sense of responsibility are necessary traits.

• Ability to work effectively in a team, reliability, integrity, and competence in job execution are crucial.

• The candidate must possess a reliable internet connection. (Candidates should not be currently using PLDT Internet services and must be willing to switch to Converge or another provider, excluding PLDT).

• Must be willing to have a time tracker.

Job Type: Direct Employment

Employment Type: Full-time

Location: Remote

Work Schedule: Monday to Friday

10:00 PM - 7:00 AM Philippine time (8:00 AM - 5:00 PM CST)

Industry: Dental / Healthcare Services

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11459 Real Estate Lead Qualification & Appointment Setting Virtual Assistant/Service Category/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Oklahoma-based real estate investment company is seeking a part-time Virtual Assistant to conduct outbound calls, follow up with property-owner leads, and identify qualified acquisition opportunities.

The company purchases distressed properties for renovation, resale, and long-term or short-term rental. The immediate priority is freeing the owners from the recurring calling workload so they can focus on acquisitions, property management, renovations, and business growth.

The VA will work both cold and warm leads, gather initial property and seller information, maintain accurate CRM records, and schedule or hand off qualified opportunities to the owners for further discussion and negotiation. Direct real estate experience is helpful but not required; strong calling, communication, and lead-qualification skills are more important.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Outbound Calling & Lead Follow-Up

• Conduct cold calls to client-provided property-owner lists
• Contact purchased warm leads promptly
• Follow up consistently with previous prospects
• Send follow-up SMS and emails when prospects do not answer
• Use client-provided scripts and qualification criteria
• Gather basic information regarding the property, seller situation, and level of interest
• Schedule or hand off qualified opportunities to the owners

CRM & Lead Management

• Maintain accurate lead information, notes, and dispositions
• Update lead stages and follow-up requirements
• Score or categorize prospects according to the client’s process
• Maintain organized records of calls, texts, emails, and next steps
• Ensure promising leads do not fall through the cracks

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous cold calling, appointment setting, or lead qualification experience preferred
• Experience calling U.S.-based consumers strongly preferred
• CRM experience preferred
• Real estate investment, real estate, mortgage, home services, construction, or similar experience is a plus but not required
• Strong spoken and written English required
• Experience handling both cold and warm leads preferred
• Strong follow-up and documentation habits

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• REsimpli – Preferred / Client Implementing (Training will be provided)
• CRM Platforms
• Dialer / VoIP Systems (REsimpli will be used by client for VoIP system)
• Microsoft Excel / Google Sheets
• Email & SMS Platforms

IDEAL CANDIDATE PROFILE

• Confident and conversational on the phone
• Strong spoken English with a native or near-native accent
• Comfortable with high-volume outbound calling
• Able to build rapport with property owners
• Persistent without being overly aggressive
• Strong objection-handling and follow-up ability
• Organized and accurate with CRM documentation
• Comfortable learning a client’s specific qualification process

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 4:00 PM – 8:00 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 4:00 PM – 8:00 PM CST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11416 Real Estate Lead Follow-Up, CRM & Business Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An experienced East Bay, California residential real estate agent is seeking a reliable, proactive and organized VA to primarily handle outbound calling, lead follow-up, CRM management and appointment setting, with secondary support for Canva, social media, email marketing and general administrative tasks.

The client will provide all leads and prospect lists to be called. The VA is not responsible for sourcing or generating lead lists.

This is intended to be a long-term position, with the opportunity for increased hours and responsibilities based on performance and business needs.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Outbound Calling & Lead Follow-Up

• Conduct cold and warm outbound calls to client-provided leads and prospect lists.
• Follow client-approved scripts, talking points and processes.
• Qualify basic interest, motivation, timeframe and real estate needs.
• Consistently follow up with prospects and existing leads by phone, text and/or email as directed.
• Nurture leads requiring future follow-up.
• Schedule qualified buyer and seller appointments with the agent.
• Promptly identify interested or time-sensitive prospects requiring agent attention.
• Record detailed notes, dispositions, next steps and follow-up dates.

CRM Management

• Maintain accurate records in Follow Up Boss.
• Update lead stages, tags, notes, tasks and follow-up activities.
• Organize and clean CRM records as needed.
• Ensure leads requiring future follow-up do not fall through the cracks.
• Maintain organized prospect information and follow-up schedules.
• Provide basic activity reporting on calls, conversations, follow-ups and appointments.

Canva & Social Media Support (Secondary)

• Organize existing Canva files, folders, templates and marketing assets.
• Update and refresh existing Canva content and templates using established branding.
• Make basic updates such as photos, dates, prices, property information and status changes.
• Graphic design and original Canva content creation are not required.
• Assist with refreshing, repurposing, organizing and scheduling approved social-media content.
• Canva and social-media experience are preferred but not required; candidates must be willing and able to learn the client’s established processes and workflows.

Email & Administrative Support

• Update and send an existing Mailchimp newsletter approximately 1–2 times per month.
• Add approved market information, listings, articles and other provided content.
• Assist with file and document organization.
• Assist with listing/open-house marketing and follow-up as directed.
• Provide light business and administrative support.
• Take on additional recurring operational tasks as the role develops.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Required:

• Cold calling or outbound customer communication experience.
• CRM experience.
• Strong verbal and written English.
• Strong organization and follow-up skills.
• Professional telephone presence.

Strongly Preferred:

• U.S. residential real estate experience.
• Real estate cold-calling, lead follow-up or appointment-setting experience.
• Follow Up Boss experience.
• Canva familiarity.
• Social-media scheduling/management experience.
• Mailchimp experience.
• General business or executive administrative support experience.

IDEAL CANDIDATE PROFILE

• Excellent spoken and written English.
• Natural, professional and personable phone presence.
• Confident and comfortable making outbound cold and warm calls.
• Strong follow-up and appointment-setting ability.
• Well-organized, reliable and detail-oriented.
• Comfortable working independently within a CRM.
• Able to take initiative after learning the client’s processes.
• Professional and personable when communicating with homeowners and clients.
• Able to follow established systems while recognizing items that require the agent’s attention.
• Willing and able to learn Canva, social media, and other business workflows as needed.
• Interested in a long-term role with the potential for increased hours and responsibilities.

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED:

• Follow Up Boss or comparable CRM experience
• Email & Calendar platforms
• Microsoft Office / Google Workspace
• Preferred or Willing to Learn:
• Canva
• Mailchimp
• Meta Business Suite
• Instagram/Facebook
• Other designated marketing or social-media tools

Work Schedule

• Contracted Hours per Week: 10 Hours, with potential to increase toward 20 hours/week
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD Late Morning / Early Afternoon PST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week, with potential to increase toward 20 hours/week
• Daily Working Time: TBD Late Morning / Early Afternoon PST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or near native English accent)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11460 Insurance Lead Follow-Up & Appointment Setting Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Florida-based insurance agency is seeking a part-time Virtual Assistant to conduct lead outreach, follow up with prospective clients, and schedule appointments for the agency.

The business is currently being built from the ground up and offers life insurance, health insurance, annuities, and related financial products. The immediate need is a dedicated VA who can consistently work existing leads through phone calls, email, and text messaging while the owner focuses on building and growing the agency.

This is a lead follow-up and appointment-setting position, not an insurance sales or closing role.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Lead Outreach & Follow-Up

• Call client-provided leads using approved scripts
• Follow up consistently with prospects
• Send SMS and email follow-ups as appropriate
• Respond to basic prospect questions using approved information
• Maintain professional and conversational communication
• Continue follow-up according to the client’s established cadence

Appointment Setting & Lead Tracking

• Identify interested prospects and schedule appointments with the client
• Maintain accurate prospect information and outreach notes
• Track calls, emails, texts, and follow-up requirements
• Maintain lead information within spreadsheets until a CRM is implemented
• Update lead statuses and ensure interested prospects receive timely follow-up

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous outbound calling, appointment setting, lead generation, or customer service experience required
• Experience communicating with U.S.-based prospects strongly preferred
• Strong spoken and written English required
• Comfortable with phone, SMS, and email outreach
• Spreadsheet and lead-tracking experience required
• Insurance, financial services, mortgage, or similar experience is a plus but not required
• CRM experience is a plus as the agency expects to implement one

IDEAL CANDIDATE PROFILE

• Confident and personable on the phone
• Native or near-native English speaking accent
• Comfortable conducting recurring outbound calls
• Strong appointment-setting and follow-up ability
• Organized and dependable
• Able to follow scripts while maintaining a natural conversation
• Comfortable joining a newer business and growing with the agency
• Motivated by consistent outreach and activity

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel / Google Sheets
• Gmail / Email Platforms
• Google Voice or Similar Dialer – To Be Implemented
• CRM Platforms – Future
• Calendar / Appointment Scheduling Platforms

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.

This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.

What You’ll Do:

Own key Ops Support initiatives

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP, dental, vision, specialist, and transportation appointments for patients
• Verify patient insurance eligibility and confirm patient’s in-network PCP
• Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
• Maintain accurate documentation of communications and referral activities in internal systems
• Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
• Contribute to continuous process improvements in referral workflows and scheduling efficiency

What You’ll Need:

• Fluency in English and Spanish (written and verbal)
• 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
• Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
• Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
• Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
• Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
• Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
• Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
• Reliable, HIPAA-compliant home workspace with stable internet connection
• A commitment to improving healthcare access for underserved communities

Because We Value You:

• Compensation: $22-23/hour ( depending on experience)
• Comprehensive health, vision & dental insurance
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Role Summary

The Provider Support Coordinator supports the Practice Access Management (PAM) team at the intersection of data quality and provider engagement. This role is equally operational and customer-facing: Provider Support Coordinators execute data and administrative workflows in Salesforce in addition to conducting structured outbound outreach to provider offices on behalf of BlinkRx.

PSCs are often the first point of contact a provider office has with BlinkRx, and play a critical role in establishing the foundation for PAM-led growth. The ideal candidate is detail-oriented and process-driven, with strong communication skills and confidence engaging professionally with provider offices.

Responsibilities

Data Quality & Account Management

• Create, update, and maintain provider accounts and contacts in Salesforce following standardized processes to keep practice records accurate and complete.
• Clean up records by fixing duplicate accounts and contacts, correcting associations, reassigning holding-account contacts, and ensuring proper account hierarchy.
• Complete and validate required account and contact fields so downstream workflows and automation function as expected.
• Monitor automated workflows and alerts; investigate and resolve issues flagged by systems or the PAM team.
• Flag recurring issues, data inconsistencies, or process gaps and share them with the appropriate partners for follow-up.

Provider Engagement & Outreach

• Make outbound calls to provider offices to support marketing opt-ins, confirm communication consent, and verify key practice and contact details.
• Conduct introductory outreach to new accounts — introduce BlinkRx, gather key office and workflow information needed for PA processes, and lay the groundwork for PAM-led growth efforts.
• Recognize when a provider shows interest or requires follow-up during outreach and document relevant context.
• Ensure clear, timely handoffs to the PAM team with accurate notes to support successful engagement.
• Reach out to existing accounts at key points in the relationship lifecycle to surface growth opportunities and keep account data current ahead of PAM follow-up.
• Triage and resolve inbound requests from the pharmacy team that require direct outreach to HCP offices.

Qualifications

Required

• 1–3 years of experience in operations, administrative support, data entry, or sales operations
• Strong attention to detail and data accuracy
• Experience with CRM platforms (Salesforce preferred)
• Excellent communication skills; comfortable conducting efficient, professional outreach with provider offices
• Strong organizational and multitasking ability

Preferred

• Healthcare operations or provider data experience
• Familiarity with Salesforce

Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

This role is part of Genius’ team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.

WHAT YOU’LL DO

• Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
• Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
• Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Zendesk, Slack, and Emails.
• Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.

WHAT YOU’LL BRING

• Strong analytical mindset with the ability to investigate, troubleshoot, and resolve product-related issues in a fast-paced environment.
• Proven ability to manage multiple priorities, balancing urgency and impact effectively.
• Hands-on experience with SQL, Python, and tools such as JIRA, Confluence, Zendesk, Postman (API calls), and Grafana.
• Professional fluency in English, with the ability to communicate clearly across global teams.
• Technical background through formal education or equivalent practical experience.
• Experience in technical support, service, or customer-facing technical roles.
• Detail-oriented problem solver with a proactive and ownership-driven approach.

IT WILL BE A BONUS IF YOU KNOW

• Passion for sports and interest in the sports tech ecosystem.
• Experience collaborating with distributed, international teams.
• Flexible mindset with availability to support a 24⁄7 environment, including weekends if required.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11460 Insurance Lead Follow-Up & Appointment Setting Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Florida-based insurance agency is seeking a part-time Virtual Assistant to conduct lead outreach, follow up with prospective clients, and schedule appointments for the agency.

The business is currently being built from the ground up and offers life insurance, health insurance, annuities, and related financial products. The immediate need is a dedicated VA who can consistently work existing leads through phone calls, email, and text messaging while the owner focuses on building and growing the agency.

This is a lead follow-up and appointment-setting position, not an insurance sales or closing role.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Lead Outreach & Follow-Up

• Call client-provided leads using approved scripts
• Follow up consistently with prospects
• Send SMS and email follow-ups as appropriate
• Respond to basic prospect questions using approved information
• Maintain professional and conversational communication
• Continue follow-up according to the client’s established cadence

Appointment Setting & Lead Tracking

• Identify interested prospects and schedule appointments with the client
• Maintain accurate prospect information and outreach notes
• Track calls, emails, texts, and follow-up requirements
• Maintain lead information within spreadsheets until a CRM is implemented
• Update lead statuses and ensure interested prospects receive timely follow-up

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous outbound calling, appointment setting, lead generation, or customer service experience required
• Experience communicating with U.S.-based prospects strongly preferred
• Strong spoken and written English required
• Comfortable with phone, SMS, and email outreach
• Spreadsheet and lead-tracking experience required
• Insurance, financial services, mortgage, or similar experience is a plus but not required
• CRM experience is a plus as the agency expects to implement one

IDEAL CANDIDATE PROFILE

• Confident and personable on the phone
• Native or near-native English speaking accent
• Comfortable conducting recurring outbound calls
• Strong appointment-setting and follow-up ability
• Organized and dependable
• Able to follow scripts while maintaining a natural conversation
• Comfortable joining a newer business and growing with the agency
• Motivated by consistent outreach and activity

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel / Google Sheets
• Gmail / Email Platforms
• Google Voice or Similar Dialer – To Be Implemented
• CRM Platforms – Future
• Calendar / Appointment Scheduling Platforms

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

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