Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

This is a highly client-facing role. You will operate as a Program Manager for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake” — orchestrating multi-geo phData teams and partners, and ensuring technical delivery translates into measurable business impact.

Core Responsibilities

• Lead complex AI and data programs as the primary point of contact for client sponsors and partners, owning successful delivery and client outcomes.
• Translate client strategy into clear roadmaps and integrated delivery plans, balancing pace, quality, scope, and risk across multi-geo teams.
• Partner closely with technical delivery leads, architects, and engineers to ensure delivery aligns to business goals and measurable value.
• Own engagement financials including budget, burn, margins, forecasting, utilization, and change control; proactively manage risk and variances using delivery metrics.
• Build strong, trust-based relationships with senior client, partner, and technical stakeholders, providing concise status updates and executive-ready storytelling.
• Navigate ambiguity, competing priorities, and difficult trade-offs with calm, data-informed recommendations.
• Manage project risks and customer escalations end-to-end in close partnership with delivery and sales.
• Identify opportunities to expand phData services, including AI and analytics offerings, within existing accounts.
• Provide account health readouts covering financials, project status, AI adoption metrics, and key blockers.
• Help shape a healthy, inclusive delivery culture by coaching Project Managers and consultants, and contributing to the evolution of AI-augmented delivery practices.

Core Requirements

• Proven experience leading client-facing programs and working directly with executive stakeholders, with strong written and verbal communication skills.
• 5+ years of Technical Program / Program Management experience in a consulting or professional services environment, managing timelines, scope, budgets, and resources for data and AI programs.
• Experience running multi-workstream initiatives across data platforms, analytics, cloud, and/or AI/ML, with strong command of Agile/iterative delivery and solid understanding of Waterfall.
• Background in AI, data, and analytics projects, with familiarity across modern data stacks such as Snowflake, AWS/Azure/GCP, modern BI, and ML/LLM platforms, including associated risks and trade-offs.
• Demonstrated ownership of performance across a project portfolio, including billable utilization and management of multiple customers concurrently.
• Proficiency in Jira, Azure DevOps, MS Project, and Excel, along with strong written technical documentation skills.
• Experience leading remote, multi-geo teams.
• Bachelor’s degree in IT or a related technical field.
• PMP and CSM certifications are strongly preferred.
• Willingness to travel up to 10% per month

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

The Senior Project Manager, GTM Launch owns the launch management system that gets Dutchie’s feature and product launches from ready-to-launch through adoption and measurable impact across our full product suite. This is a senior, autonomous role within Revenue Operations, acting as the connective tissue across Product, Engineering, Enablement, Marketing, Support, go-to-market teams, and most importantly,  our customers.

You will lead complex launches with minimal oversight, proactively surface risk before it becomes an escalation, and own change management for both internal teams and customers. You’ll be equally comfortable driving a cross-functional operating cadence, influencing senior stakeholders when scope or timing is at risk, and pulling adoption data yourself to measure success and impact.

Success is not simply shipping on time; it is ensuring teams are ready, customers understand the value, adoption follows, and each launch makes the next one better.

What You’ll Do…

• Own end-to-end project management for assigned feature and product launches — scoping, sequencing, timelines, dependencies, go/no-go criteria, and post-launch follow-through — in partnership with Product and Engineering leads.
• Maintain the launch board as the single source of truth, ensuring active launches have clear status, ownership, dependencies, risks, decisions, and next steps.
• Establish and run efficient, action-oriented launch cadences that keep cross-functional teams aligned, surface decisions early, and drive clear accountability.
• Design and run internal change management for each launch, including readiness plans for Sales, CSM, Support, Implementation, Marketing, and Enablement, with clear ownership of what must be true before GA.
• Design and run customer-facing change management, including rollout sequencing, customer communications, pilot or cohort strategy, and coordination with Marketing and Support.
• Proactively identify blocked or at-risk work, clarify tradeoffs, and coordinate solutions before stakeholders have to escalate.
• Translate changes in scope, timing, or dependencies into clear downstream business and customer impact, and drive the right stakeholders toward decisions.
• Develop working product knowledge deep enough to answer audience, functionality, and semi-technical questions on each launch without unnecessary escalation, connecting feature-level detail to customer and business impact.
• Partner closely with Technical Writing and Enablement, validating that release notes, training materials, internal guidance, and customer communications accurately reflect product functionality and positioning.
• Define success metrics before launch across internal readiness and external outcomes such as adoption, activation, usage, customer sentiment, and support volume.
• Monitor post-launch performance and proactively engage pilot, alpha, or early-adopter customers to identify friction, validate value, and surface emerging risks.
• Build feedback loops that turn launch data and customer signals into action — flagging underperformance quickly and driving retrospectives that result in clear owners and follow-through.
• Continuously improve the launch operating system by identifying high-leverage process, tooling, or automation opportunities and driving stakeholder alignment through implementation.
• Use AI and the broader tool suite to accelerate research, synthesize launch signals, improve documentation and reporting, identify risk patterns, and reduce manual work — while applying judgment and validating outputs.

What You Bring

• 5+ years of project or program management experience, with meaningful ownership of feature or product launches in a SaaS or technology GTM environment.
• Demonstrated ownership of change management for both internal teams and external customers, including readiness, communications, rollout strategy, and adoption.
• Strong analytical orientation: able to define launch success metrics, pull and interpret product or usage data, and translate findings into action.
• Proven track record of proactive communication and risk management — surfaces issues early, frames tradeoffs clearly, and drives toward resolution.
• Strong facilitation and operating-rhythm skills: keeps cross-functional groups focused, drives decisions, and creates clear accountability without relying on formal authority.
• Demonstrated curiosity and follow-through: builds enough product and domain expertise to represent launches credibly with stakeholders and customers, and validates rather than assumes.
• Experience improving cross-functional processes, systems, or tooling and driving those changes through adoption.
• Excellent written and verbal communication; able to influence senior stakeholders, hold a line on scope or timeline with empathy, and adapt communication for technical, GTM, and customer audiences.

It’s a Bonus if You…

• Experience with SQL, Excel/Sheets, and BI or product analytics tools such as Hex or Pendo for pulling and interpreting launch data directly.
• Experience using AI/LLM tools to improve research, synthesis, documentation, reporting, workflow automation, or decision support.
• Cannabis, regulated industry, or other multi-segment (SMB / Mid-Market / Enterprise) GTM experience.
• Background working in or alongside a Revenue Operations function structured around the full customer lifecycle.

You’ll Get…

We are targeting a starting salary of $102,000 - $138,000 based on the intended level for this role.

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

POS-26231

Lead Enablement Partner, Partner Experience

About the Role

We’re looking for a Lead Enablement Partner to join the Partner Experience team. This is a senior individual contributor role with real ownership, and you’ll define the enablement strategy that sits at the intersection of HubSpot’s partner program and our direct sales and customer success organizations, ensuring both orgs can work with partners effectively at every stage of the customer lifecycle.

This role requires you to build, not just execute. You’ll identify where the program is losing traction in the field, design the systems and content that close those gaps, and advocate for structural changes when the root cause is upstream. You’ll work closely with the Partner Experience program team and lead cross-functional efforts with Global Enablement, Sales, Customer Success, and Academy — setting the agenda for how partner program knowledge reaches the people who need it.

What You’ll Do

Enablement Strategy & Ownership Define and own the enablement strategy for HubSpot’s partner program across the sales rep and CSM populations. This means setting priorities, building scalable systems, and ensuring that as the program evolves, enablement keeps pace — proactively, not reactively.

Voice of the Field — with a Point of View Serve as the primary channel between the field and the Partner Experience program team. You won’t just surface friction — you’ll diagnose it, prioritize it, and bring recommendations. When reps and CSMs are struggling to work with partners effectively, you’ll be the person who connects the dots between field behavior and program design.

Cross-Functional Leadership Lead cross-functional workstreams with Global Enablement, Sales, CS, and Academy. You’ll set the direction for how partner enablement integrates into broader rep and CSM onboarding, certification programs, and ongoing learning, and you’ll hold the partnerships needed to make that happen.

Program Evolution & Readiness Partner closely with the PX program team to get ahead of changes — accreditation updates, new compliance requirements, co-sell framework shifts — and build the enablement infrastructure that ensures the field is ready before rollout, not after.

Co-Sell & Co-Service Excellence Own the enablement framework for co-selling and co-servicing motions. Go beyond individual resources to build a repeatable model for how reps and CSMs navigate partner-involved engagements, escalations, and shared accountability at scale.

Content & Asset Architecture Build and govern a high-quality suite of enablement resources — playbooks, guides, onboarding tracks, quick-reference materials — with a clear ownership model, version discipline, and feedback loop to keep them current. You’ll also set standards for how partner enablement content is structured and maintained across teams.

What We’re Looking For

• 5+ years in enablement, program management, or a strategic sales/CS support role — with meaningful exposure to partner or channel programs
• Demonstrated ability to move from problem identification to solution design to execution, independently and at scale
• Strong strategic communication skills — you can write clearly, present confidently, and influence stakeholders across levels
• Track record of leading cross-functional work and driving alignment without formal authority
• Systems thinker who can zoom out to see structural gaps and zoom in to build the thing that fixes them
• Experience in a channel, reseller, or solutions partner environment strongly preferred

Who Thrives in This Role

This role suits a senior enablement professional who is ready to own a domain. You’ll thrive if you find the intersection of program complexity and field reality genuinely interesting — and if you get energy from building something that scales. You’re comfortable making calls with incomplete information, pushing back when program design is creating field friction, and holding a high bar for what “good” looks like. You bring a point of view and you know how to bring others along with it.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.

This resource will help guide how we recommend thinking about the range you see.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

€80.800—€117.150 EUR

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

If you need accommodations or assistance due to a disability, please reach out to us using this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Technical Program Management team

The Technical Program Management team at Affirm operates at the intersection of strategy, product, and engineering execution. We are versatile operators and trusted strategic partners who drive complex initiatives, design our planning engines, and architect operational frameworks that power the technology behind Affirm’s business. Guided by our commitment to putting the customer first and pushing the envelope, we elevate how teams collaborate, resolve critical tradeoffs, and turn high-level vision into scalable reality.

About the role

We’re looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility planning programs for our teams and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align efforts with goals, identify opportunities for improvement, and drive change initiatives.

What you’ll do

• Drive complex, multi-disciplinary, and highly visible transformation & operational programs in service of our team’s mission to deliver honest financial products that improve lives
• Coordinate and collaborate with cross-functional stakeholders across the company to drive alignment on strategy, priorities, and key decisions.
• Implement lean processes and drive towards better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
• Establish and run data-driven operational frameworks to view portfolio performance against OKRs, accelerate value realization by enabling right investment decisions, influence and train teams on more effective ways of working, and create excitement around change to increase adoption
• Develop communication strategies to ensure critical information flows seamlessly across the organization
• Partner with cross-functional teams to plan change requirements, identify risks, manage dependencies, and establish tools and forums to drive clarity and efficiency
• Identify and distill needs, experiment with new ideas to address systemic inefficiencies and bring transparency, visibility, alignment, and promote accountability across the organization

What we look for

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 8 years of proven experience managing programs, processes, and change management in a technology-focused environment
• Strong technical background with a deep understanding of software development processes
• Organized and strategic approach to collaborating across multi-disciplinary teams
• Obsesses over getting the details right but knows how to make tradeoff decisions
• Strong stakeholder management with Product, Engineering, Design, Analytics, and other cross-functional teams
• Track record of successfully implementing frameworks at scale and building relationships in a remote friendly culture
• Excellent communication, interpersonal, and consulting skills
• Passion and drive to change consumer finance for the better
• Prior experience in FinTech, Payments or Commerce is a plus.

Pay Grade - L

Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN base pay range per year: $128,000- $188,000

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Technical Program Management team

The Technical Program Management team at Affirm operates at the intersection of strategy, product, and engineering execution. We are versatile operators and trusted strategic partners who drive complex initiatives, design our planning engines, and architect operational frameworks that power the technology behind Affirm’s business. Guided by our commitment to putting the customer first and pushing the envelope, we elevate how teams collaborate, resolve critical tradeoffs, and turn high-level vision into scalable reality.

About the role

We’re looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility planning programs for our teams and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align efforts with goals, identify opportunities for improvement, and drive change initiatives.

What you’ll do

• Drive complex, multi-disciplinary, and highly visible transformation & operational programs in service of our team’s mission to deliver honest financial products that improve lives
• Coordinate and collaborate with cross-functional stakeholders across the company to drive alignment on strategy, priorities, and key decisions.
• Implement lean processes and drive towards better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
• Establish and run data-driven operational frameworks to view portfolio performance against OKRs, accelerate value realization by enabling right investment decisions, influence and train teams on more effective ways of working, and create excitement around change to increase adoption
• Develop communication strategies to ensure critical information flows seamlessly across the organization
• Partner with cross-functional teams to plan change requirements, identify risks, manage dependencies, and establish tools and forums to drive clarity and efficiency
• Identify and distill needs, experiment with new ideas to address systemic inefficiencies and bring transparency, visibility, alignment, and promote accountability across the organization

What we look for

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 8 years of proven experience managing programs, processes, and change management in a technology-focused environment
• Strong technical background with a deep understanding of software development processes
• Organized and strategic approach to collaborating across multi-disciplinary teams
• Obsesses over getting the details right but knows how to make tradeoff decisions
• Strong stakeholder management with Product, Engineering, Design, Analytics, and other cross-functional teams
• Track record of successfully implementing frameworks at scale and building relationships in a remote friendly culture
• Excellent communication, interpersonal, and consulting skills
• Passion and drive to change consumer finance for the better
• Prior experience in FinTech, Payments or Commerce is a plus.

Pay Grade - L

Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000

USA base pay range (all other U.S. states) per year: $146,000 - $206,000

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.

In this role, you will:

• Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team

• Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time

• Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability

• Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners

• Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness

• Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale

• Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction

• Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

You might thrive in this role if you:

• Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams

• Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions

• Are passionate about using tools and automation to drive efficiency and improve customer outcomes

• Possess exceptional communication, organization, and problem-solving skills

• Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least September 7th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

The Senior Program Manager  will help build ‘one team’ across Fiber by assuring all cross-functional groups work as one unit towards common goals.  In this role you will partner on cross-product and cross-team initiatives, working closely with cross-functional team members. As you partner with team members you will work to refine and develop our projects all the way from ideation, development, and training, to testing to full market launches. On a day to day basis you will be on-the-ground executing complex projects that bring internet access to people. Most importantly, you’re having fun, thriving in ambiguity, and enjoying being part of a great team!

In this role, you’ll:

• Manage multiple interdependent projects of moderate to high complexity, customer impact and scope, with a wide range of cross-functional partners.
• Present weekly project updates to organizational and executive leadership to ensure we meet project deadlines
• Drive project delivery, build consensus and challenge proposals when appropriate.
• Oversee system readiness testing, or “SRT” and market readiness testing or “MRT”.
• Anticipate and creatively solve or escalate roadblocks when they arise
• Create executive reporting within a given template and timing cycle.

At a minimum, we would like you to have:

• Bachelor’s degree or equivalent practical experience
• 10 years of project management, product management, operations or consulting experience.
• Experience presenting to executives and managing detailed minutiae with subject matter experts.
• Direct experience creating multiple program project plans simultaneously and active management of program risks, action items, issues, dependencies and decisions logs.

It’s preferred that you have:

• 5+ Years of experience within the telecommunications industry
• MBA, Bachelor’s degree or a PMP Certification.
• Experience in deploying data and/or communications products to commercial or consumer customers.
• Experience tracking successful processes to determine current process states, and facilitating cross-functional process re-design sessions for improved efficiency, reduced costs, risk mitigation, etc.

The US base salary range for this full-time position is between $160,000 - $229,600 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF).

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We are looking for a Senior Engineering Manager to join our team and play a key role in evolving our treatment platform across nutrition, activity and medication management. This is an exciting opportunity to work at the intersection of healthcare, backend engineering, and system integrations, collaborating closely with backend, mobile, and AI engineers, as well as clinical operations teams to streamline workflows and enhance member experience.

Responsibilities

• Lead, coach, and grow a team of backend and full-stack engineers: hiring, performance management, career development, and retention.
• Set and enforce a high engineering bar — from system architecture that scales with rapid growth down to rigorous design reviews, comprehensive automated testing, and production-grade observability.
• Champion AI-assisted engineering practices to increase metrics impact with velocity and quality.
• Collaborate with product, design, and operations teams to understand requirements and guide the roadmap to achieve high user impact and service quality.
• Drive metrics-driven prioritization using business impact data and platform health metrics.
• Collaborate with the Core AI team to integrate and deliver features powered by Generative AI and Predictive AI.
• Take on additional responsibilities as needed, including on-call rotations.
• Regular travel to our Menlo Park headquarters for planning workshops and team collaboration sessions.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science or a STEM-related field (Master’s preferred).
• 8+ years of software engineering experience, including 3+ years managing engineering teams, with a track record of hiring, developing, and retaining strong engineers.
• Strong hands-on backend foundation, including microservices, API design, SQL databases, and event-driven architectures, with the credibility to lead design reviews and guide technical decisions.
• Experience architecting and operating production systems at scale: observability, on-call, incident management, and performance optimization.
• Hands-on experience with AI-assisted development workflows
• Demonstrated success partnering with product, design, and operations stakeholders, including roadmap governance and prioritization in a high-demand environment.
• Excellent written and verbal communication skills.
• Experience in healthcare or regulated environments (HIPAA) is a plus.
• Experience with or exposure to Generative AI and Predictive AI is a plus, but not required.
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

The compensation range for this position is $205,000 - $235,000  annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Salary range for US jobs

US Salary Range

$205,000—$235,000 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health’s name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners’ loyalty programs.

Our Culture

At Rewards Network, you’ll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company’s success. We take pride in partnering with the world’s most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Senior Technical Program Manager at Rewards Network owns the planning, governance, and delivery of the company’s most complex, strategic programs — including large-scale product transformations on our consumer- and restaurant-facing sides of the business, major product modernization initiatives (from discovery through launch), large-scale partner and restaurant onboarding programs, new strategic partner and payments integrations, and core payments infrastructure upgrades and migrations. Each of these spans multiple concurrent workstreams across Product, Engineering, Data, Partner Management, Marketing, and Operations. This role owns the end-to-end timeline, success, and delivery health of that program portfolio — from Conception through launch — establishing the operating rhythm and managing cross-program dependencies, risk, and stakeholder communication so Rewards Network’s highest-priority initiatives land on time, meet a standard of greatness, and align with business objectives.

This is an embedded owner into the cross-functional team: someone senior enough to operate without handholding, deep enough in the details of the work to know why each program matters (not just its next milestone), and comfortable reporting credibly in both directions — upward (to executives and senior leaders) with clean, balanced, actionable updates, and outward (to Partners, Ops, Marketing, and Engineering) to ensure alignment. This role reports directly to the Senior Director of Product and is an experienced individual contributor role for someone who thrives at the intersection of rigorous program governance and cross-functional influence at the executive level.

This is a hybrid position that requires in office presence 3 days a week (Tuesday-Thursday) in Chicago.

What you’ll bring to the table: (Responsibilities)

• Own end-to-end program management for Rewards Network’s most complex, cross-functional strategic initiatives — spanning platform transformations, product modernization efforts, large-scale partner and merchant onboarding, new partner and payments integrations, and core payments infrastructure upgrades — often managing several concurrently.
• Define and maintain program plans, timelines, milestones, and cross-program dependency maps; drive accountability against committed dates and quality bars.
• Proactively identify, track, and mitigate risks and issues; escalate appropriately and recommend trade-offs when scope, schedule, or resources require rebalancing.
• Work with Product leadership to ensure the right work is sequenced against available resources. Establish and run the governance operating model — steering committees, working-team cadences, and review rhythms — to keep each program’s health visible without active leadership involvement.
• Own program-level reporting and status communication to executives, senior leadership, and key stakeholders; translate complex delivery details across multiple concurrent programs into simple, clear, decision-ready summaries.
• Manage cross-program dependencies with internal partners and external integrations (e.g., loyalty program partners); ensure alignment on requirements, timelines, and acceptance criteria across every program in the portfolio.
• Own the cross-functional execution of product launches and go-to-market plans: coordinate readiness, dependencies, timing, and stakeholder alignment across Product, Engineering, Marketing, Sales, Legal, Finance, and Partner Management. Partner closely with Marketing on positioning and messaging, but owns the plan, the timeline, and an on-time, successful delivery.
• Serve as the primary point of contact and connective tissue for cross-functional programs — this includes applying pressure (or escalation) to other leaders as needed to keep programs on-track.
• Continuously improve program management practices, tools, templates, and governance processes, including eliciting feedback on how we can continue to improve them.
• Leverage AI tools and workflows to increase program management velocity and quality — accelerating status synthesis, risk analysis, and plan generation — and model AI-native practices for the broader cross-functional team.
• Champion a culture of clear ownership, transparent communication, and continuous improvement across the organization.

Do you have the right mix of ingredients: (Requirements)

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• 7-10 years of technical program or project management experience delivering software/technology initiatives in a SaaS, B2B, B2C, or B2B2C environment, including experience managing a portfolio of related, concurrent programs.
• Demonstrated experience leading a portfolio of multiple concurrent, related programs from inception to launch, with enough technical fluency to engage credibly with Engineering on architecture, sequencing, and risk.
• Experience working with Agile delivery teams (Scrum, Kanban, or hybrid).
• Experience presenting program-level status to executives and senior-leaders.
• Demonstrated ability to ramp quickly into ambiguous, in-flight programs and operate independently within days or weeks, not months.
• Strong program and project management fundamentals: scope definition, scheduling, cross-program dependency management, identifying risks, risk management, and change control.
• Excellent ability to translate ambiguous business goals into structured, actionable plans with clear milestones and accountability.
• Proven experience leading cross-functional programs (engineering, design, product, marketing, partner management, operations) without direct authority.
• Operates as an embedded owner, not a meeting scheduler or status relay — brings a point of view on risk and sequencing rather than simply passing along what others report.
• Comfortable partnering with Product Marketing and Marketing on go-to-market execution — translating an agreed positioning and messaging strategy into a coordinated, cross-functional launch plan, timeline, and readiness checklist.
• Proficiency with program and project management and collaboration tools: JIRA, Confluence, Asana, Miro; comfort with reporting tools and dashboards (e.g., advanced JIRA, Tableau, or similar). Experience designing and running a program governance model — steering committees, working-team cadences, and demo/review rhythms — that scales with a program’s complexity.
• Strong analytical skills and the ability to use data to inform planning, identify bottlenecks, and measure delivery health.
• World-class written and verbal communication skills; ability to tailor messaging from individual contributors up to executive leadership.
• Calm under pressure with strong stakeholder management, negotiation, and conflict resolution skills.
• AI-native and proficient with modern AI tools (e.g., ChatGPT, Glean, Claude) to accelerate day-to-day program management — drafting plans and status updates, synthesizing data across systems, and surfacing risks faster — with a mindset of continuously adopting new AI-enabled workflows as they emerge.
• Ability to manage multiple, complex, competing priorities in a fast-paced, ambiguous environment.

Education, Certifications and Experience: Preferred

• PMP, PgMP, CSM, PMI-ACP or equivalent program/project management certification.
• Experience in FinTech, MarTech, restaurant, dining, hospitality, or loyalty/rewards industries.
• Experience coordinating with external partners (e.g., loyalty programs, integration partners, vendors) on joint roadmaps and delivery commitments.
• Experience coordinating product launches or go-to-market execution in partnership with Product Marketing or Marketing teams.
• Experience managing data, analytics, or AI/ML-driven product initiatives.

What you’ll love about us:

Comprehensive benefits package, which includes:

• This is a full-time, exempt position. The base salary range for this role in Chicago is $140,000–$160,000 annually, depending on candidate’s experience, as well as skills, and other factors. This role is also eligible for an annual bonus target of 15%, bringing total target compensation to $161,000–$184,000.
• Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave.
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working environment in a new office space downtown near the Metra Train stations and catered lunches on Tuesdays.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Expected Pay Range

$140,000—$160,000 USD

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners’ loyalty programs.

Our Culture

At Rewards Network, you’ll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company’s success. We take pride in partnering with the world’s most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Senior Technical Program Manager at Rewards Network owns the planning, governance, and delivery of the company’s most complex, strategic programs — including large-scale product transformations on our consumer- and restaurant-facing sides of the business, major product modernization initiatives (from discovery through launch), large-scale partner and restaurant onboarding programs, new strategic partner and payments integrations, and core payments infrastructure upgrades and migrations. Each of these spans multiple concurrent workstreams across Product, Engineering, Data, Partner Management, Marketing, and Operations. This role owns the end-to-end timeline, success, and delivery health of that program portfolio — from Conception through launch — establishing the operating rhythm and managing cross-program dependencies, risk, and stakeholder communication so Rewards Network’s highest-priority initiatives land on time, meet a standard of greatness, and align with business objectives.

This is an embedded owner into the cross-functional team: someone senior enough to operate without handholding, deep enough in the details of the work to know why each program matters (not just its next milestone), and comfortable reporting credibly in both directions — upward (to executives and senior leaders) with clean, balanced, actionable updates, and outward (to Partners, Ops, Marketing, and Engineering) to ensure alignment. This role reports directly to the Senior Director of Product and is an experienced individual contributor role for someone who thrives at the intersection of rigorous program governance and cross-functional influence at the executive level.

This is a hybrid position that requires in office presence 3 days a week (Tuesday-Thursday) in Chicago.

What you’ll bring to the table: (Responsibilities)

• Own end-to-end program management for Rewards Network’s most complex, cross-functional strategic initiatives — spanning platform transformations, product modernization efforts, large-scale partner and merchant onboarding, new partner and payments integrations, and core payments infrastructure upgrades — often managing several concurrently.
• Define and maintain program plans, timelines, milestones, and cross-program dependency maps; drive accountability against committed dates and quality bars.
• Proactively identify, track, and mitigate risks and issues; escalate appropriately and recommend trade-offs when scope, schedule, or resources require rebalancing.
• Work with Product leadership to ensure the right work is sequenced against available resources. Establish and run the governance operating model — steering committees, working-team cadences, and review rhythms — to keep each program’s health visible without active leadership involvement.
• Own program-level reporting and status communication to executives, senior leadership, and key stakeholders; translate complex delivery details across multiple concurrent programs into simple, clear, decision-ready summaries.
• Manage cross-program dependencies with internal partners and external integrations (e.g., loyalty program partners); ensure alignment on requirements, timelines, and acceptance criteria across every program in the portfolio.
• Own the cross-functional execution of product launches and go-to-market plans: coordinate readiness, dependencies, timing, and stakeholder alignment across Product, Engineering, Marketing, Sales, Legal, Finance, and Partner Management. Partner closely with Marketing on positioning and messaging, but owns the plan, the timeline, and an on-time, successful delivery.
• Serve as the primary point of contact and connective tissue for cross-functional programs — this includes applying pressure (or escalation) to other leaders as needed to keep programs on-track.
• Continuously improve program management practices, tools, templates, and governance processes, including eliciting feedback on how we can continue to improve them.
• Leverage AI tools and workflows to increase program management velocity and quality — accelerating status synthesis, risk analysis, and plan generation — and model AI-native practices for the broader cross-functional team.
• Champion a culture of clear ownership, transparent communication, and continuous improvement across the organization.

Do you have the right mix of ingredients: (Requirements)

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• 7-10 years of technical program or project management experience delivering software/technology initiatives in a SaaS, B2B, B2C, or B2B2C environment, including experience managing a portfolio of related, concurrent programs.
• Demonstrated experience leading a portfolio of multiple concurrent, related programs from inception to launch, with enough technical fluency to engage credibly with Engineering on architecture, sequencing, and risk.
• Experience working with Agile delivery teams (Scrum, Kanban, or hybrid).
• Experience presenting program-level status to executives and senior-leaders.
• Demonstrated ability to ramp quickly into ambiguous, in-flight programs and operate independently within days or weeks, not months.
• Strong program and project management fundamentals: scope definition, scheduling, cross-program dependency management, identifying risks, risk management, and change control.
• Excellent ability to translate ambiguous business goals into structured, actionable plans with clear milestones and accountability.
• Proven experience leading cross-functional programs (engineering, design, product, marketing, partner management, operations) without direct authority.
• Operates as an embedded owner, not a meeting scheduler or status relay — brings a point of view on risk and sequencing rather than simply passing along what others report.
• Comfortable partnering with Product Marketing and Marketing on go-to-market execution — translating an agreed positioning and messaging strategy into a coordinated, cross-functional launch plan, timeline, and readiness checklist.
• Proficiency with program and project management and collaboration tools: JIRA, Confluence, Asana, Miro; comfort with reporting tools and dashboards (e.g., advanced JIRA, Tableau, or similar). Experience designing and running a program governance model — steering committees, working-team cadences, and demo/review rhythms — that scales with a program’s complexity.
• Strong analytical skills and the ability to use data to inform planning, identify bottlenecks, and measure delivery health.
• World-class written and verbal communication skills; ability to tailor messaging from individual contributors up to executive leadership.
• Calm under pressure with strong stakeholder management, negotiation, and conflict resolution skills.
• AI-native and proficient with modern AI tools (e.g., ChatGPT, Glean, Claude) to accelerate day-to-day program management — drafting plans and status updates, synthesizing data across systems, and surfacing risks faster — with a mindset of continuously adopting new AI-enabled workflows as they emerge.
• Ability to manage multiple, complex, competing priorities in a fast-paced, ambiguous environment.

Education, Certifications and Experience: Preferred

• PMP, PgMP, CSM, PMI-ACP or equivalent program/project management certification.
• Experience in FinTech, MarTech, restaurant, dining, hospitality, or loyalty/rewards industries.
• Experience coordinating with external partners (e.g., loyalty programs, integration partners, vendors) on joint roadmaps and delivery commitments.
• Experience coordinating product launches or go-to-market execution in partnership with Product Marketing or Marketing teams.
• Experience managing data, analytics, or AI/ML-driven product initiatives.

What you’ll love about us:

Comprehensive benefits package, which includes:

• This is a full-time, exempt position. The base salary range for this role in Chicago is $140,000–$160,000 annually, depending on candidate’s experience, as well as skills, and other factors. This role is also eligible for an annual bonus target of 15%, bringing total target compensation to $161,000–$184,000.
• Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave.
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program
• Hybrid working environment in a new office space downtown near the Metra Train stations and catered lunches on Tuesdays.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Expected Pay Range

$140,000—$160,000 USD

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make...

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions?

Company Description

About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Senior Specialist, Change Management will play a key role in ensuring projects meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, responsible for creating and implementing change management strategies and plans. This includes, but is not limited to, change management planning, , communication strategy and execution, stakeholder adoption, training curriculum design/maintenance, and creation and maintenance of training courses and course assets. The Senior Specialist, Change Management role will work to drive faster adoption, higher ultimate utilization of and proficiency which will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Responsibilities:

•Develop and execute multiple change management strategies in support of project efforts, including consistent and integrated change management, communications, and training plans. Apply structured Change Management methodology to small-scale initiatives.

•The Senior Specialist, Change Management position will be accountable to the Associate Director of Change Management, Training and Communications in the Finance Shared Services Organization. The key impact of this role is to ensure meaningful, impactful Change Management activities to drive the effectiveness of multiple cross-functional projects.

•Collaboration with broader Cross Functional Teams, Stakeholder and Change Management Team on various projects to build integrated plans and ensure timely delivery of deliverables to support business needs.

•Conduct change impact analysis across people, process and technology dimensions, risk assessments, change readiness assessments to improve people ROI and successfully lead people through transitions

•Build relationships as trusted partner with leadership team and project leads to identify and address gaps.

•Defines and measures success criteria and monitors Change Management progress

•Ability to write and edit engaging and visually appealing communications in support of related projects and targeted process area coordinating with Director Change Manager, where needed (i.e.: project communications, success stories/wins, executive summaries, blog posts, presentations)Supports the design, development, and deployment of training courses and associated course assets leveraging eLearning and blended solutions

•Monitors and evaluates the effectiveness of training curriculum by creating and implementing measures to track outcomes.

•Utilizes standard communication and training templates and processes (i.e.: SharePoint and/or shared drive, Captivate)

•Ensures all change management, training and communication deliverables are in alignment with AbbVie Branding guidelines; formats/packages and organizes assets prior to delivery.

•Works with Director Change Management, Training, & Communications to identify and pursue related initiatives that will improve internal communications, promote employee engagement, and support/promote company culture and shared values. • Leverage available metrics and reports to identify Change Management opportunities to better support and drive model adoption and improve collaboration. Works closely with the Training Logistics team to ensure timely and accurate training and documentation

.

Qualifications

•Bachelors Degree with 6 years of experience OR Masters Degree and 5 years of experience OR PhD and 0 years of experience in related field.

•Change Management Methodology Certification Preferred (e.g.: PROSCI Certification, ACMP Certification, or Managed Change Certification)

•Analytical, problem solving, and conceptual skills

•Proven ability to adapt communication style for a variety of modes as well as for multicultural audiences.

•Strong command of the English language and effective communication skills with employees at any level in the organization, including executives, are a must.

•Strong group facilitation experience and written communication.

.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors  including  geographic location, and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to  participate in our short-term incentive programs.  ​

Note: No amount of pay is  considered to be wages or compensation until such amount is earned,  vested,  and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a   particular employee  remains in the Company’s sole and absolute discretion unless and until paid and may be  modified at the Company’s sole and absolute discretion,  consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

About Nebius:Nebius is leading a new era in cloud infrastructure for the global AI economy.

iMentor is a national nonprofit organization that believes every student has potential, and we work to ensure each student can reach it fully through our lens of Mentorship. For 26 years iMentor has served over 45,000 students in our direct service communities of New York, Chicago, and Baltimore. Now, with our customary intrepid and creative approach, and in response to years of requests, we seek to establish a virtual community of mentors outside our three flagship cities, and we seek a Program Director of Virtual Mentoring (PDVM) to help conceive of, build, and kick off our 26⁄27 Pilot Year.

The Program Director will serve as iMentor’s internal owner of this virtual mentoring pilot, coordinating the external partnership, corporate partner activation, mentor experience, program learning, and future growth strategy. We have important objectives with this pilot: (1) to connect more students with caring adults who can help them build the knowledge, confidence, and support networks needed to successfully navigate postsecondary education and career pathways, and (2) to activate enough corporate partners and mentors to meet participation goals, delivering a strong mentor experience, establishing effective processes with the external partner, and producing a data-informed recommendation for future scale. Reporting to iMentor’s Senior Vice President of Impact Programming, this is a role for an entrepreneurial spirit who gets fired up at the junction of innovation, data analysis, strategic outreach and recruitment, and cross functional partnership.

Corporate Partner Activation & Mentor Experience

• Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
• Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
• Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
• Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
• Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment

Volunteer Engagement & Training

• Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement

Partnership Management

• Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
• Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
• Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated

Program Learning & Future Planning

• Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
• Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
• Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program’s future design, scale, and impact
• Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value

Qualifications

• Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
• Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
• Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
• Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
• Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
• Comfort operating in ambiguity and building systems and processes where they do not yet exist
• Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action.
• Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
• Bachelor’s degree or equivalent experience required
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated prior to their start date

Compensation and Benefits

• Salary $86,000 - $95,000 commensurate with experience
• Up to 100% employer-funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role. Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs.
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

$86,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

iMentor is a national nonprofit organization that believes every student has potential, and we work to ensure each student can reach it fully through our lens of Mentorship. For 26 years iMentor has served over 45,000 students in our direct service communities of New York, Chicago, and Baltimore. Now, with our customary intrepid and creative approach, and in response to years of requests, we seek to establish a virtual community of mentors outside our three flagship cities, and we seek a Program Director of Virtual Mentoring (PDVM) to help conceive of, build, and kick off our 26⁄27 Pilot Year.

The Program Director will serve as iMentor’s internal owner of this virtual mentoring pilot, coordinating the external partnership, corporate partner activation, mentor experience, program learning, and future growth strategy. We have important objectives with this pilot: (1) to connect more students with caring adults who can help them build the knowledge, confidence, and support networks needed to successfully navigate postsecondary education and career pathways, and (2) to activate enough corporate partners and mentors to meet participation goals, delivering a strong mentor experience, establishing effective processes with the external partner, and producing a data-informed recommendation for future scale. Reporting to iMentor’s Senior Vice President of Impact Programming, this is a role for an entrepreneurial spirit who gets fired up at the junction of innovation, data analysis, strategic outreach and recruitment, and cross functional partnership.

Corporate Partner Activation & Mentor Experience

• Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
• Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
• Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
• Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
• Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment

Volunteer Engagement & Training

• Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement

Partnership Management

• Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
• Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
• Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated

Program Learning & Future Planning

• Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
• Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
• Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program’s future design, scale, and impact
• Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value

Qualifications

• Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
• Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
• Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
• Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
• Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
• Comfort operating in ambiguity and building systems and processes where they do not yet exist
• Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action.
• Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
• Bachelor’s degree or equivalent experience required
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated prior to their start date

Compensation and Benefits

• Salary $86,000 - $95,000 commensurate with experience
• Up to 100% employer-funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role. Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs.
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

$86,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking an Enterprise Portfolio Manager (EPM), a client-facing, senior-level position, who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried role reporting to a Practice Director. Note: this is not a sales position, does not carry a revenue goal nor does it have a commission associated with it.

Job Summary:

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

Job Responsibilities:

• Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• Manage budget and contribute to overall firm profitability
• Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• Develop enterprise-client best practices and mentor the team of professionals
• Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

Required Qualifications:

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector’s technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years’ experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Salary Hiring Range:

• $100,000 - $145,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (following 1,000 hours of service after hire date, approx. 6 months)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking an Enterprise Portfolio Manager (EPM), a client-facing, senior-level position, who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried role reporting to a Practice Director. Note: this is not a sales position, does not carry a revenue goal nor does it have a commission associated with it.

Job Summary:

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

Job Responsibilities:

• Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• Manage budget and contribute to overall firm profitability
• Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• Develop enterprise-client best practices and mentor the team of professionals
• Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

Required Qualifications:

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector’s technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years’ experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Salary Hiring Range:

• $100,000 - $145,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (following 1,000 hours of service after hire date, approx. 6 months)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.