Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric...

About Teramind Teramind is a global leader in workforce intelligence, insider risk management, and data loss prevention. Used by thousands of companies across 60+ countries, our platform gives organizations the...

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric...

About Teramind Teramind is a global leader in workforce intelligence, insider risk management, and data loss prevention. Used by thousands of companies across 60+ countries, our platform gives organizations the...

About Niche

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

About The Role

Every year, over half of all college-bound high school seniors come to Niche to figure out where they belong.  For many of those students, this is the most consequential decision they’ve made in their lives.  Niche’s mission is to make that process easy, transparent, and free for all of them.  To do that, we’ve built out a robust set of tools to help them find the right schools, guide them through the enrollment process, and understand the full financial picture.

This role exists to own the registered student relationship end to end: what happens after someone completes registration, why they come back, and how useful Niche stays to them over the course of their enrollment journey.

What You Will Own

• The post-registration lifecycle. Activation into first real value, and the ongoing reasons a student returns to Niche. You define what a healthy registered student looks like at each stage of their journey and will be accountable for moving those cohorts in partnership with our marketing team across both our web and app experiences.
• Re-engagement across surfaces. Improving our lifecycle messaging, push notifications, and personalized recommendations in collaboration with marketing.  Deciding what we send, to whom, when, and just as importantly what we stop sending.
• Personalization and matching quality. Making the logged-in experience more contextually relevant and delightful than the anonymous one. School recommendations, saved-list intelligence, scholarship and cost matching that dynamically updates the experience to reflect what we actually know about a student.
• Balancing student experience with business needs. Grow the amount of data related to student interest and disinterest to both power a more relevant experience for them and unlock actionable insights for our college partners to drive revenue.
• Cross-team dependencies. The registered student experience has a broad surface area intersecting with many teams and areas of ownership. You’ll spend time getting alignment with other product teams and cross-functional partners, identifying opportunities for mutual benefit with other roadmaps you don’t directly control.

What You Will Do

Within 3 Months:

You understand the registered student funnel cold: where students drop between account and full registration, what our real return-rate curves look like by acquisition source and device, and which re-engagement surfaces are actually working. You’ve talked to students. You’ve shipped tests that have already begun moving the needle on engagement and retention.

Within 6 Months:

You have a solid understanding of the full student journey and how that differs by segments and personas.  You’ve taken learnings from the current enrollment cycle hits and misses and developed a clear strategy for what the most important metrics to move are based on correlation to business value and how you intend to move them.

Within 12 Months:

The registered experience for the next enrollment cycle is measurably better than the previous one based on student engagement and retention patterns.  Students come back more, they go deeper in the experience and the data they generate is creating more value for our college partners.

What We Are Looking For

• Comfort with ambiguity and real ownership. This role will own a broad surface area with many plausible strategies.  You’re comfortable being the one making the difficult decisions about where to focus our time and energy, and then backing that up or changing course based on evidence
• Rigor with data and experimentation. You have a strong background in data and can understand SQL - even when AI is the one writing it.  You know the difference between a cohort curve and a monthly active user count, and have designed experiments that connect the dots between leading metrics and long-term user outcomes
• Product craft and deep user empathy. You’ve been hands on with user research and partner closely with design to deeply understand user problems and how to solve them.  You have a strong point of view about what a good consumer experience feels like, and can tell the difference between an experience improving and a vanity metric going up
• Fluency with AI as a product capability and a working tool. You’ve shipped products where an AI model was doing meaningful work - that might be personalization, matching, content generation, document understanding - and can speak to how you evaluated cost and quality tradeoffs.  You also use AI tooling in your own workflows to move faster on research, analysis and shaping product bets.  You have opinions about where it helps and where it produces confident slow
• Genuine investment in our problem space. Niche exists to make researching and enrolling in schools easy, transparent, and free. A lot of our users are the first in their family to navigate this process. You don’t need a background in education, but you should care that the students who can benefit most from our product are the ones least likely to have other sources of support
• An ability to think in systems. Our product is a 2-sided marketplace and we support a broad range of students.  Decisions that seem simple on the surface can have wide-ranging impacts on those students or our college partners.  You have a demonstrated ability to think beyond the immediate impact, weigh second order effects and make high-quality decisions

Nice to haves

• Background in a two-sided marketplace where you balanced consumer and business-customer needs
• Experience with influencing short-term metrics to drive decision-making outcomes over long time horizons like the multi-year journey of college enrollment
• Familiarity with the college search, admissions, or financial aid landscape
• Experience with consumer-facing products for teenagers

Compensation

Our national target base salary range is $133,000-$167,000, plus participation in our Annual Bonus and Stock Option Program. Base compensation will be commensurate with experience and skills.

At Niche, our Total Rewards Philosophy is centered around creating a workplace environment that attracts, motivates, and retains top talent by providing a comprehensive and competitive rewards package.  This philosophy is built on the principles of performance-based compensation, best-in-class benefits and work-life balance, and employee well-being.

Interview Process

Candidate experience is a top priority for our talent and hiring teams.  We believe in providing a transparent, authentic and comprehensive interview process where you have the opportunity to learn about us while we get to know you and your experience.  The interview process is outlined here:

• Phone Screen with Talent Acquisition Partner - 30 Minutes

• Video Interview with Hiring Manager - 45 Minutes

• Case Study - 60 Minutes (candidates presented with a relevant product problem and given up to 3 days to build a case study - presenting to a cross-functional group including engineering, design, and CPO)

Why Niche?

• We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you
• Full time, salaried position with competitive compensation in a fast-growing company
• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
• Flexible Paid Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
• Meaningful 401(k) with employer match
• Your ideas and work will make an immediate impact on our company and millions of users
• You will join a team that cares about you, our mission, our work - and celebrates our wins together!

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.

We are currently hiring in states where we currently have employees: AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV.

Candidates only.  No recruiters or agencies, please. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, creed, color, national origin, ancestry,  marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or any other protected status in accordance with applicable law.

All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

We’re building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you’ll join while the team is still taking shape, with the opportunity to have real impact from the start.

You’ll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you’ll be working closely with engineers from the early days of the team.

We are looking to speak to candidates based in Gurugram for our hybrid working model.

What you’ll own

You’ll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence.

Day to day, that means

• Defining product strategy and roadmap for your area, aligned with MongoDB’s broader AI strategy and business goals
• Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it
• Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc
• Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement
• Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers
• Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact

You’ll develop deep expertise in how companies build AI applications — including agentic workflows, retrieval and memory, evaluation, observability, and deployment patterns.

How we work

• Async-first. Documentation and written communication are how decisions travel across time zones
• Sync when it makes sense. When we need to discuss something live, we hop on a call to unbundle issues together.
• In-person when it matters. The team gets together periodically for planning, relationship-building, and the kind of work that’s better done face to face

What you’ll bring

• 5+ years in product management (or equivalent) building platforms, infrastructure, or developer-facing products — ideally in cloud, data, or AI
• Proven end-to-end ownership of a product area: from framing the problem and vision through roadmap, execution, launch, and iteration
• Customer obsession: you’re comfortable running discovery calls, digging into workflows, and turning messy feedback into clear product decisions
• Strong written and live communication: clear docs, productive meetings, confident stakeholder presentations. This matters more in an async, distributed team — writing is how you lead
• Technical depth sufficient to collaborate with senior engineers on distributed systems, cloud services, and AI/ML tooling, and to ask good questions when something is unclear
• Curiosity about AI: you follow how companies are building AI applications — agents, orchestration frameworks, RAG, fine-tuning, or other emerging patterns
• Comfort with ambiguity: you help define the problem, the success metrics, and the path forward. In an early-stage team, this is the job

Bonus points

• Experience building developer tools, AI platforms, or MLOps/LLMOps products
• Engineering background or deep experience partnering with engineering on technical products
• Experience with enterprise customers on mission-critical workloads
• Comfort using AI tools (e.g., Claude, Gemini, Figma Make) to move faster and amplify impact

How we’ll measure success (30/60/90 days)

We need someone who can onboard quickly and start driving impact early.

In your first 30 days, you will:

• Ramp up on MongoDB products, AI application patterns, and how our teams work
• Shadow customer calls and internal forums to learn current strategy, open questions, and key stakeholders
• Produce a clear written overview of your product area: current state, key bets, and known gaps

By 60 days, you will

• Take ownership of a set of customer relationships and run your own discovery conversations each week
• Own and socialize an initial strategy and roadmap proposal for your area, with clear problem statements and success metrics
• Partner with engineering and design to shape and drive at least one scoped initiative into execution

By 90 days, you will

• Be the go-to owner for your product area, driving prioritization and day-to-day decision-making across functions
• Lead customer- and data-informed iterations on what you’ve shipped, adjusting the roadmap based on what you’re learning
• Contribute to the broader AI application platform strategy with perspectives from your domain, customers, and the field

Why this role

MongoDB is one of the most widely adopted database platforms in the world, used by tens of thousands of customers — including much of the Fortune 100 and a fast-growing set of AI-native startups. Our cloud platform, Atlas, runs across AWS, Google Cloud, and Azure.

This role puts you at the center of how MongoDB powers AI applications at scale. You’ll own a critical slice of that story, from strategy through delivery and adoption.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID- 2273506592

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers,...

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.

Machine identities now outnumber human ones in most enterprises, and the gap is widening as AI agents take on real work with real credentials. Bitwarden Secrets Manager is how developers and DevOps teams store, rotate, and deliver the machine credentials, API keys, and infrastructure secrets that keep their systems running. It sits at the center of a product line that spans developer secrets, privileged access, and the emerging category of agentic identity security.

This is an all-remote team and we’re looking for someone located in the U.S. with no preference for time zone. We do not offer visa sponsorship at this time.

THE ROLE

Bitwarden is looking for a technical Senior Product Manager to own Secrets Manager end to end. You will own the vision, strategy, and roadmap for a developer and DevOps-facing product used by engineering teams to manage secrets across CI/CD pipelines, Kubernetes clusters, infrastructure-as-code workflows, and production services.

The category is being redrawn right now. AI agents are becoming first-class consumers of credentials, calling APIs, provisioning infrastructure, and acting on production systems at machine speed and machine volume. The controls built for service accounts and static API keys were not designed for consumers that spin up on demand, chain tool calls, and make decisions without a human in the loop. Answering that (how do you give a non-human consumer the right credential, for the right window, with a clean audit trail, and revoke it the moment it should not have it) is one of the defining identity security problems of the next few years. Bitwarden is investing across the portfolio to solve it, and Secrets Manager is where it lands first for developers. You will own that surface.

You will work customer-backwards. That means talking to developers and platform engineers, understanding how secrets actually move through their systems and how their agentic workloads are already reaching for credentials today, then turning what you learn into a roadmap that wins deals and retains customers. You will partner closely with a dedicated Senior Product Owner who runs the backlog and sprint delivery, which frees you to spend your time on strategy, discovery, positioning, and cross-product coordination.

You will also work in an AI-native way yourself. Our teams use AI tooling across research, spec writing, competitive analysis, and prototyping, and we expect you to push on where it helps and where it does not. Secrets Manager is a growth vector for Bitwarden’s broader identity security portfolio, so you will coordinate with our Private Access (PAM) and Agentic Innovation workstreams to keep the product line coherent as privileged access, machine identity, and agent access converge.

RESPONSIBILITIES

• Own the Secrets Manager roadmap and strategy: Define the vision, set quarterly commitments, and make the prioritization calls. You own the “what” and the “why,” and you are accountable for the outcomes.
• Run continuous customer discovery: Talk to developers, DevOps engineers, and platform teams regularly. Mine GitHub issues, community forums, closed-lost deal data, and support signals. Build a defensible point of view on what to build next and be able to show your work.
• Write the documents that drive decisions: Produce PRDs, PR/FAQs, and strategy narratives that hold up under scrutiny from the executive leadership team. We work backwards from the customer problem and we write our thinking down. You will also present that thinking directly to executives, customers, and the board, so both the writing and the presenting need to be strong. These are core competencies of this role, not nice-to-haves.
• Partner with your Product Owner: Hand off well-framed problems and let your PO own backlog quality, sprint planning, and delivery coordination. Stay close enough to unblock scoping decisions without taking the backlog back.
• Own the developer experience across surfaces: SDKs, CLI, Kubernetes operator, Terraform provider, CI/CD integrations, and platform APIs. Decide which integrations matter, in what order, and what “good” looks like for each.
• Deliver agentic credential access in Secrets Manager: Bitwarden’s agentic identity strategy spans password management, secrets, and privileged access, and is owned by a peer PM. You own how it shows up for developers: how agents authenticate, how credentials get scoped and time-bounded, and what the audit trail looks like when the actor is a model rather than a person. You will shape that strategy as the developer-surface owner and you are accountable for shipping it.
• Partner on go-to-market: Work with product marketing, sales, and solutions engineering on positioning, competitive response, pricing and packaging input, and launch readiness. Be the person sales calls when a technical deal is on the line.
• Measure outcomes, not output: Instrument the product. Track adoption, activation, integration usage, expansion, and retention. Use that data to kill things that are not working and double down on things that are.

WHAT YOU BRING TO BITWARDEN

• Developer product experience: 5+ years in product management, with meaningful time spent owning a developer-facing, DevOps, or infrastructure product. You have shipped things developers chose to adopt, not things they were told to use.
• Technical depth: You can read API documentation, SDK specs, and architecture diagrams and hold your own in a design discussion. Working familiarity with CI/CD pipelines, Kubernetes, containerization, and infrastructure-as-code. You do not need to write production code, but you should be able to use the product the way a customer would.
• Security-first orientation: Understanding of authentication, authorization, access policies, audit logging, and credential lifecycle. Secrets management, PAM, or identity background is a strong plus. Adjacent infrastructure experience is enough if the security instincts are there.
• Strategic ownership: Demonstrated ownership of a roadmap where you made the hard calls, said no to real requests, and can explain the reasoning behind both. Comfort operating with a delivery partner rather than running the backlog yourself.
• AI-native working style: Practical experience using AI tools to accelerate research, spec writing, competitive analysis, and prototyping (Anthropic Claude preferred), plus a point of view on what agentic workloads mean for credential security.
• Strong communicator: Ability to write clearly and concisely for technical and executive audiences, and to collaborate directly with engineering leadership, product marketing, and sales.
• Open source fluency: Comfort working in public. Our roadmap, our code, and our community conversations are visible, and that changes how you build.

WHY BITWARDEN?

Bitwarden has built something rare in tech: a mission-driven company that proves open-source transparency and enterprise-grade security are both compatible and a competitive necessity. Secrets Manager sits in a market that is expanding quickly, and you would be joining at the point where the product line, the strategy, and the team are all being defined. You will have real ownership, direct access to executive decision makers, and work that ships to millions of users worldwide.

WHAT TO EXPECT IN THE INTERVIEW PROCESS

• Meeting with our Recruiting Manager
• Interview with Director of New Products (hiring manager)
• Interview with Director of Product Design
• Interview with Chief Product Officer
• Interview with Senior Manager, Product Owners
• Interview with peer Senior and Principal Product Managers

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team.

In the United States, the starting base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

We are hiring a Senior Product Manager to scale execution of the Censys Internet Map: the most continuously updated view of every asset, port, service, and certificate we can find across the public internet. Building it means running one of the largest internet-wide scanning operations in the world - 400+ Protocols  providing access to 3Trillion+ scans in our APIs, 10PetaBytes+ of historical data, scanning 250Million+ IPs across 65K ports daily, resolving 8Billion+ names every 24 hours and tracking DNS at scale, tracking 18B+ certificates,    fingerprinting 100K+ technologies behind what we find, enriching all of it with human readable labels, and third-party context so it becomes actionable intelligence rather than raw data.

This role is anchored in disciplined delivery, translating complex coverage and enrichment priorities into requirements engineering can build against. You’ll define business and customer priorities, run the delivery cadence, and keep engineering and cross-functional stakeholders aligned on what’s shipping and why it matters.

What You’ll Do

Internet Map Execution: You will define the business and customer priorities behind what goes into the Internet Map and how it stays best-in-class. This is the lever that enables Censys to be successful across every product and every segment we operate in.

• Coverage: How do we grow the map, how often we refresh it, and how comprehensively? This spans expanding IPv4/IPv6 scan scope, adding and prioritizing ports and protocols, increasing scan and DNS resolution frequency, and improving certificate and host discovery. You’ll define this data collection work as detailed engineering requirements and acceptance criteria, and track coverage against baselines to identify and close gaps.
• Context: How do we enrich data into actionable intelligence? You’ll define enrichment priorities based on customer and product needs: technology fingerprinting, risk scoring, and third-party data integrations. This includes evaluating external/third-party data sources for accuracy, coverage, and cost; defining the metrics used to judge data and enrichment quality; defining the schema that structures how coverage and context data is represented; and writing the documentation that makes both understandable and usable internally and externally.

Cross-Team Alignment and Execution:

• Drive cross-functional data prioritization across the Censys suite and provide business priority input into sequencing for new protocols and enrichments, ensuring data investments align with company goals, resolve multi-product conflicts, and provide roadmap transparency to other product managers and EMs.
• Engineering partnership and data quality: You ensure Engineering teams working on scanning infrastructure, data pipelines, and enrichment systems have well-defined requirements, clear acceptance criteria, and the context they need to make good architectural decisions. Track coverage and context quality against baselines. Identify gaps between current state and target, and translate findings into concrete engineering work to close them.
• Cross-functional enablement: Peer product teams (Exposure Management, Security Operations, Critical Infrastructure, Platform) and GTM (Sales, Marketing, Customer Success) build on and sell your data. Keep both audiences current on what’s shipping, what’s changing, and what’s coming next, through regular updates, enablement sessions, and technical documentation.

Skills & Experience

• 5+ years product management experience in full-scale data platforms, cybersecurity, or intelligence products
• 5+ years working in cybersecurity with deep experience working on products focused on the IP, DNS, and routing domain
• Enough technical fluency in data systems, distributed infrastructure, or scanning at scale to write requirements
• Proven experience writing detailed technical requirements and acceptance criteria that engineers can build against
• Experience defining data schemas and quality metrics, and writing documentation that both technical and non-technical audiences can use
• Experience running a delivery cadence (sprint planning, backlog grooming, status reporting) with a fast-moving engineering org
• Proven track record working with cross-functional stakeholders (Sales, Engineering, peer PMs) without formal authority over their priorities
• Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI
• Must be a U.S. Citizen

For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected salary range for this position is $190,000 USD - $220,000 USD, plus bonus eligibility and equity.

For all other locations in the US, the expected salary range for this position is $168,000 USD - $205,000 USD, plus bonus eligibility and equity.

For candidates being considered outside of the US, location specific market data will be evaluated and discussed during the interview process.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information.

For US Employees: Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Please see our careers page for more details. For employees located outside of the US, location-specific benefits are available and the information pertaining to those will be provided to you during the interview process.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

To ensure the integrity of our hiring process and in attempt to facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. You may also be required to meet a Censys employee at one point during your process. Additionally, if hired, you will be invited to visit Ann Arbor, Michigan for in-person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our Censys Privacy Policy.

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.

Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited outreach . We kindly ask that you do not submit resumes or candidate profiles to our team.

Identity Verification

As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.

California Privacy Rights Notice

Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.

About Us

Co-founded in 2023 by Joe Laws and Grant Verstandig, Trase Systems is AI, Uncomplicated. Trase empowers enterprise leaders to harness the full potential of AI without the associated complexity and risks. We are an end-to-end solution for deploying, managing, and optimizing AI in the enterprise. Our platform specializes in bridging the “last mile” of AI adoption, unlocking AI’s full potential while driving efficiency and significant cost savings.Trase is at the forefront of AI Agent innovation, topping the Hugging Face GAIA Leaderboard for Generalized AI Assistants, ahead of industry giants such as Google, Meta, Microsoft, and OpenAI. We are leveraging our cutting-edge technologies to develop mission-critical agentic applications in complex industries such as Healthcare, Oil & Gas, and National Security.

The role:

As a Senior Product Manager at Trase, you will be at the forefront of defining the vision for AI and ML-driven solutions that seamlessly integrate systems of engagement, record, and insight. You’ll own every aspect of your product areas, from strategy development and roadmap creation to specification writing, product evangelism, and ensuring timely, high-quality delivery. You’ll collaborate closely with customers, engineering, UI/UX, marketing, sales, and presales to create products that delight customers.

What You Will Do:

• Strategy: Develop a robust strategy and vision for your areas based on a thorough analysis of customer needs and industry trends.
• Roadmap: Craft and validate a comprehensive near and long-term product roadmap with key customers and stakeholders.
• Product Specifications: Partner with design teams to create user experiences and detailed specifications for your features.
• Feature Development: Collaborate with engineering to drive the execution and delivery of features and products. Mitigate risks and ensure dependencies are managed effectively. Test and ensure the highest quality standards.
• Product Evangelism: Share and promote our vision at conferences and with strategic customers and partners. Create compelling collateral, including presentations, whitepapers, and documents to showcase value.
• Collaboration: Build strong relationships with customers to identify key use cases and product capabilities. Work with product marketing and sales leaders on go-to-market plans for new features and products.
• Market Intelligence: Stay ahead of the competition by becoming the expert on market trends and competitor analysis.

About You:

• Master’s or Bachelor’s degree in computer science or engineering.
• 5+ years of experience in the software industry in either development or product management roles.
• Proven experience working with cross-disciplinary teams, including engineering, marketing, and UX.
• Excellent communication skills, with the ability to engage stakeholders at all levels, from technical buyers to economic decision-makers.
• Experience with AI and Healthcare is a plus.
• Self-starter with a growth mindset, adaptability, and a drive for continuous improvement.

Salary Range: $190,000-$220,000. This represents the typical salary range for this position based on experience, skills, and other factors.

Our Trase Benefits:

For full-time roles only

• Career track opportunity with potential for rapid advancement with strong performance as the firm grows
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.
• Paid maternity and paternity for 14 weeks at employees’ normal pay.
• Unlimited PTO, with management approval.
• Opportunities for professional development and continued learning.
• Optional 401K, FSA, and equity incentives available.
• Mental health benefits are available through Tara Mind.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Red Cell Partners, LLC (“Red Cell”) uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, “Hiring Platforms”). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;

• Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;

• Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent @redcellpartners.com .

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell’s data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.

Clarify is an outcomes company. We partner with 60+ health systems to do the work that most analytics vendors walk away from. Across 900 million annual referrals and $1 trillion in downstream spending, we identify where mission and margin are falling out of alignment, and then we embed with the people who can change it: the liaison in the field, the contract negotiator at the table, the service line leader running the plan.

We bring the most complete picture of care economics in healthcare. 300 million patient journeys. 5.6 trillion price transparency rates. Episode-level quality across every major payer contract. Clarify Meridian puts that picture to work at the point of every decision. But the picture is not what we deliver. The outcomes are.

We are looking for a Senior Product Manager who owns components of Clarify’s Meridian software and carries each one from concept through build, validation, and release, running the QA and analytics that decide whether a new capability ships and whether the software already in customers’ hands keeps working.

This is a hands-on role for a product builder who is analytical, technical enough to prototype and validate, and energized by shipping software that customers rely on.

The role

The Senior Product Manager will be responsible for a range of responsibilities, including (but not limited to):

• Take features from prototype through release, using AI-enabled coding to build and working with engineering to refine and deploy.
• Own the quality bar for net-new capabilities, including regression testing and release gates. When bugs surface, own them to resolution: triage severity, drive the fix, and confirm it before release.
• Translate product strategy and vision into clear methodologies and standards that guide engineering decisions and execution.
• Act as the commercial and customer team’s product partner — sharing roadmap, writing release notes, demoing the product, answering questions, and prioritizing bug fixes.
• Keep existing capabilities dependable release over release, investigating issues and validating fixes for customers already on the platform.
• Write the specifications and acceptance criteria for the components you own, effectively communicating a defined concept so that it can be built against.
• Partner across engineering, analytics, and clinical informatics to align on methodology and resolve tradeoffs among data quality, speed, and scope.

What we are looking for

We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Senior Product Manager will have:

Required Qualifications

• Five or more years in product management, product analytics, or a comparable technical role.
• Analytical fluency and direct comfort in data. You can interrogate a dataset, QA a metric, and defend a number without waiting on an analyst to pull it.
• Technical aptitude and a builder’s instinct. Coding is not required. You have prototyped or built product and can work with engineering on how something gets built, not only what.
• Clear writing and speaking, including specifications engineering can execute against.
• Experience prototyping/building with AI tools is a plus.
• Bachelor’s degree in a quantitative, technical, or health-related field, or equivalent practical experience

Personal Attributes

• A high bar and the work ethic to hold it. You do whatever it takes to get there — chasing down the missing answer, filling the gap no one owns, staying with it until it is right. You expect the same standard from the work around you.
• Ownership mindset. You treat the components you own as yours, and you carry a problem to its outcome rather than handing it off halfway.
• Comfort with ambiguity. The problems may be clear but not yet well defined. You make a reasonable call, state your assumptions, and keep moving.
• A bias toward action. You are a doer. When something needs to be built, validated, or unblocked, you go do it, and you prototype your way to an answer.

Preferred Qualifications

• Healthcare background strongly preferred. Familiarity with strategic and operational aspects of health systems that directly inform what we build. Experience with claims, provider or network data, or payer and provider workflows lets you contribute sooner.
• Work on LLM-driven or AI-assisted features, including evaluating and validating generated output.

What we offer you

• Competitive compensation (base + bonus + equity)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues

$162,000 - $190,000 a year

Don’t meet every single requirement? At Clarify we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Type: Full-time, salaried employment

Location: Remote, United Kingdom only.

Salary Range: £90,000 - £105,000 + stock options.

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer’s planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.

What We Are Looking For

• You are a peer to the engineers you work with, someone who understands the systems well enough to know what is expensive and why and when to push back
• You are drawn to the seams between teams, where ownership is shared and the hardest problems live
• You write your own queries and interrogate the answers before anyone else has to, and you can name the business number a data product of yours moved
• You can change your mind in a technical argument, and you can point to the time you did
• You have strong judgment about what not to build, and you have killed your own work when it stopped earning its place
• You use AI as part of how you actually work, and you have built things with it that other people went on to use, not demos you gave once
• You communicate complicated things crisply to people who do not share your context, including customers hearing an answer they did not want
• You build things that outlast you, whether runbooks, tooling or documented decisions, because you would rather remove yourself as a dependency than be indispensable

What You Will Do

• Own product direction for the full data path, from how a retailer’s data arrives to what our reports say, and set the priorities where the two ends pull against each other
• Own how customer data gets into Focal: imports, planograms, store metadata, cut-off configuration, and the chain-specific flows each retailer needs
• Own what comes out and whether anyone acts on it: the metrics, the reporting APIs, the insight-generating agents, and the customer-facing dashboards a head office runs its week on
• Run discovery with retailers and store colleagues, and turn what you learn into a product
• Ship, then find out whether anyone used it, and act on the answer
• Automate your own work with AI and share what you build with the rest of the product team

What You Need to Be Successful

• 5+ years in product management, including real time on a technically deep product where you owned integrations, data, or both
• Enough technical depth to reason about APIs, data pipelines and system boundaries, and to be an equal partner in an engineering discussion
• Experience building for a hierarchy of users who need different things from the same data: a store manager, a regional director and a head of supply chain reading one dataset three ways, served by one configurable surface
• Hands-on comfort with SQL and the ability to answer your own data questions
• Fluency in the analytics and BI tooling landscape, and a view on what makes a dashboard worth returning to rather than merely correct
• Demonstrated ownership of a product roadmap end to end, from problem definition through to something shipped and adopted
• A track record of getting things done across teams, and the communication to influence engineering and commercial partners
• Experience working directly with enterprise customers, including holding a position they disagree with
• Comfortable operating remote-first, across a distributed team
• Willingness to travel occasionally for store and customer visits

What Would Set You Apart

• Experience in working with high-volume, noisy sensor or computer-vision data
• Experience with change data capture into a cloud warehouse (ideally Snowflake)
• Experience shipping AI-powered features, including the call on when a model is good enough to ship

Why Focal Systems

Joining Focal Systems means becoming part of a company that’s truly making a difference in the retail world. Here’s why you should consider us:

• Strong Values and Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavours.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget

About Us

Co-founded in 2023 by Joe Laws and Grant Verstandig, Trase Systems is AI, Uncomplicated. Trase empowers enterprise leaders to harness the full potential of AI without the associated complexity and risks. We are an end-to-end solution for deploying, managing, and optimizing AI in the enterprise. Our platform specializes in bridging the “last mile” of AI adoption, unlocking AI’s full potential while driving efficiency and significant cost savings.Trase is at the forefront of AI Agent innovation, topping the Hugging Face GAIA Leaderboard for Generalized AI Assistants, ahead of industry giants such as Google, Meta, Microsoft, and OpenAI. We are leveraging our cutting-edge technologies to develop mission-critical agentic applications in complex industries such as Healthcare, Oil & Gas, and National Security.

The role:

As a Senior Product Manager at Trase, you will be at the forefront of defining the vision for AI and ML-driven solutions that seamlessly integrate systems of engagement, record, and insight. You’ll own every aspect of your product areas, from strategy development and roadmap creation to specification writing, product evangelism, and ensuring timely, high-quality delivery. You’ll collaborate closely with customers, engineering, UI/UX, marketing, sales, and presales to create products that delight customers.

What You Will Do:

• Strategy: Develop a robust strategy and vision for your areas based on a thorough analysis of customer needs and industry trends.
• Roadmap: Craft and validate a comprehensive near and long-term product roadmap with key customers and stakeholders.
• Product Specifications: Partner with design teams to create user experiences and detailed specifications for your features.
• Feature Development: Collaborate with engineering to drive the execution and delivery of features and products. Mitigate risks and ensure dependencies are managed effectively. Test and ensure the highest quality standards.
• Product Evangelism: Share and promote our vision at conferences and with strategic customers and partners. Create compelling collateral, including presentations, whitepapers, and documents to showcase value.
• Collaboration: Build strong relationships with customers to identify key use cases and product capabilities. Work with product marketing and sales leaders on go-to-market plans for new features and products.
• Market Intelligence: Stay ahead of the competition by becoming the expert on market trends and competitor analysis.

About You:

• Master’s or Bachelor’s degree in computer science or engineering.
• 5+ years of experience in the software industry in either development or product management roles.
• Proven experience working with cross-disciplinary teams, including engineering, marketing, and UX.
• Excellent communication skills, with the ability to engage stakeholders at all levels, from technical buyers to economic decision-makers.
• Experience with AI and Healthcare is a plus.
• Self-starter with a growth mindset, adaptability, and a drive for continuous improvement.

Salary Range: $190,000-$220,000. This represents the typical salary range for this position based on experience, skills, and other factors.

Our Trase Benefits:

For full-time roles only

• Career track opportunity with potential for rapid advancement with strong performance as the firm grows
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.
• Paid maternity and paternity for 14 weeks at employees’ normal pay.
• Unlimited PTO, with management approval.
• Opportunities for professional development and continued learning.
• Optional 401K, FSA, and equity incentives available.
• Mental health benefits are available through Tara Mind.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Red Cell Partners, LLC (“Red Cell”) uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, “Hiring Platforms”). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;

• Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;

• Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent @redcellpartners.com .

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell’s data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.

Clarify is an outcomes company. We partner with 60+ health systems to do the work that most analytics vendors walk away from. Across 900 million annual referrals and $1 trillion in downstream spending, we identify where mission and margin are falling out of alignment, and then we embed with the people who can change it: the liaison in the field, the contract negotiator at the table, the service line leader running the plan.

We bring the most complete picture of care economics in healthcare. 300 million patient journeys. 5.6 trillion price transparency rates. Episode-level quality across every major payer contract. Clarify Meridian puts that picture to work at the point of every decision. But the picture is not what we deliver. The outcomes are.

We are looking for a Senior Product Manager who owns components of Clarify’s Meridian software and carries each one from concept through build, validation, and release, running the QA and analytics that decide whether a new capability ships and whether the software already in customers’ hands keeps working.

This is a hands-on role for a product builder who is analytical, technical enough to prototype and validate, and energized by shipping software that customers rely on.

The role

The Senior Product Manager will be responsible for a range of responsibilities, including (but not limited to):

• Take features from prototype through release, using AI-enabled coding to build and working with engineering to refine and deploy.
• Own the quality bar for net-new capabilities, including regression testing and release gates. When bugs surface, own them to resolution: triage severity, drive the fix, and confirm it before release.
• Translate product strategy and vision into clear methodologies and standards that guide engineering decisions and execution.
• Act as the commercial and customer team’s product partner — sharing roadmap, writing release notes, demoing the product, answering questions, and prioritizing bug fixes.
• Keep existing capabilities dependable release over release, investigating issues and validating fixes for customers already on the platform.
• Write the specifications and acceptance criteria for the components you own, effectively communicating a defined concept so that it can be built against.
• Partner across engineering, analytics, and clinical informatics to align on methodology and resolve tradeoffs among data quality, speed, and scope.

What we are looking for

We are always looking for new team members who will add to our culture and have a strong passion for impact. In particular, the Senior Product Manager will have:

Required Qualifications

• Five or more years in product management, product analytics, or a comparable technical role.
• Analytical fluency and direct comfort in data. You can interrogate a dataset, QA a metric, and defend a number without waiting on an analyst to pull it.
• Technical aptitude and a builder’s instinct. Coding is not required. You have prototyped or built product and can work with engineering on how something gets built, not only what.
• Clear writing and speaking, including specifications engineering can execute against.
• Experience prototyping/building with AI tools is a plus.
• Bachelor’s degree in a quantitative, technical, or health-related field, or equivalent practical experience

Personal Attributes

• A high bar and the work ethic to hold it. You do whatever it takes to get there — chasing down the missing answer, filling the gap no one owns, staying with it until it is right. You expect the same standard from the work around you.
• Ownership mindset. You treat the components you own as yours, and you carry a problem to its outcome rather than handing it off halfway.
• Comfort with ambiguity. The problems may be clear but not yet well defined. You make a reasonable call, state your assumptions, and keep moving.
• A bias toward action. You are a doer. When something needs to be built, validated, or unblocked, you go do it, and you prototype your way to an answer.

Preferred Qualifications

• Healthcare background strongly preferred. Familiarity with strategic and operational aspects of health systems that directly inform what we build. Experience with claims, provider or network data, or payer and provider workflows lets you contribute sooner.
• Work on LLM-driven or AI-assisted features, including evaluating and validating generated output.

What we offer you

• Competitive compensation (base + bonus + equity)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues

$162,000 - $190,000 a year

Don’t meet every single requirement? At Clarify we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Type: Full-time, salaried employment

Location: Remote, United Kingdom only.

Salary Range: £90,000 - £105,000 + stock options.

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer’s planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.

What We Are Looking For

• You are a peer to the engineers you work with, someone who understands the systems well enough to know what is expensive and why and when to push back
• You are drawn to the seams between teams, where ownership is shared and the hardest problems live
• You write your own queries and interrogate the answers before anyone else has to, and you can name the business number a data product of yours moved
• You can change your mind in a technical argument, and you can point to the time you did
• You have strong judgment about what not to build, and you have killed your own work when it stopped earning its place
• You use AI as part of how you actually work, and you have built things with it that other people went on to use, not demos you gave once
• You communicate complicated things crisply to people who do not share your context, including customers hearing an answer they did not want
• You build things that outlast you, whether runbooks, tooling or documented decisions, because you would rather remove yourself as a dependency than be indispensable

What You Will Do

• Own product direction for the full data path, from how a retailer’s data arrives to what our reports say, and set the priorities where the two ends pull against each other
• Own how customer data gets into Focal: imports, planograms, store metadata, cut-off configuration, and the chain-specific flows each retailer needs
• Own what comes out and whether anyone acts on it: the metrics, the reporting APIs, the insight-generating agents, and the customer-facing dashboards a head office runs its week on
• Run discovery with retailers and store colleagues, and turn what you learn into a product
• Ship, then find out whether anyone used it, and act on the answer
• Automate your own work with AI and share what you build with the rest of the product team

What You Need to Be Successful

• 5+ years in product management, including real time on a technically deep product where you owned integrations, data, or both
• Enough technical depth to reason about APIs, data pipelines and system boundaries, and to be an equal partner in an engineering discussion
• Experience building for a hierarchy of users who need different things from the same data: a store manager, a regional director and a head of supply chain reading one dataset three ways, served by one configurable surface
• Hands-on comfort with SQL and the ability to answer your own data questions
• Fluency in the analytics and BI tooling landscape, and a view on what makes a dashboard worth returning to rather than merely correct
• Demonstrated ownership of a product roadmap end to end, from problem definition through to something shipped and adopted
• A track record of getting things done across teams, and the communication to influence engineering and commercial partners
• Experience working directly with enterprise customers, including holding a position they disagree with
• Comfortable operating remote-first, across a distributed team
• Willingness to travel occasionally for store and customer visits

What Would Set You Apart

• Experience in working with high-volume, noisy sensor or computer-vision data
• Experience with change data capture into a cloud warehouse (ideally Snowflake)
• Experience shipping AI-powered features, including the call on when a model is good enough to ship

Why Focal Systems

Joining Focal Systems means becoming part of a company that’s truly making a difference in the retail world. Here’s why you should consider us:

• Strong Values and Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavours.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget

Type: Full-time, salaried employment

Location: Remote, United Kingdom only.

Salary Range: £90,000 - £105,000 + stock options.

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer’s planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.

What We Are Looking For

• You are a peer to the engineers you work with, someone who understands the systems well enough to know what is expensive and why and when to push back
• You are drawn to the seams between teams, where ownership is shared and the hardest problems live
• You write your own queries and interrogate the answers before anyone else has to, and you can name the business number a data product of yours moved
• You can change your mind in a technical argument, and you can point to the time you did
• You have strong judgment about what not to build, and you have killed your own work when it stopped earning its place
• You use AI as part of how you actually work, and you have built things with it that other people went on to use, not demos you gave once
• You communicate complicated things crisply to people who do not share your context, including customers hearing an answer they did not want
• You build things that outlast you, whether runbooks, tooling or documented decisions, because you would rather remove yourself as a dependency than be indispensable

What You Will Do

• Own product direction for the full data path, from how a retailer’s data arrives to what our reports say, and set the priorities where the two ends pull against each other
• Own how customer data gets into Focal: imports, planograms, store metadata, cut-off configuration, and the chain-specific flows each retailer needs
• Own what comes out and whether anyone acts on it: the metrics, the reporting APIs, the insight-generating agents, and the customer-facing dashboards a head office runs its week on
• Run discovery with retailers and store colleagues, and turn what you learn into a product
• Ship, then find out whether anyone used it, and act on the answer
• Automate your own work with AI and share what you build with the rest of the product team

What You Need to Be Successful

• 5+ years in product management, including real time on a technically deep product where you owned integrations, data, or both
• Enough technical depth to reason about APIs, data pipelines and system boundaries, and to be an equal partner in an engineering discussion
• Experience building for a hierarchy of users who need different things from the same data: a store manager, a regional director and a head of supply chain reading one dataset three ways, served by one configurable surface
• Hands-on comfort with SQL and the ability to answer your own data questions
• Fluency in the analytics and BI tooling landscape, and a view on what makes a dashboard worth returning to rather than merely correct
• Demonstrated ownership of a product roadmap end to end, from problem definition through to something shipped and adopted
• A track record of getting things done across teams, and the communication to influence engineering and commercial partners
• Experience working directly with enterprise customers, including holding a position they disagree with
• Comfortable operating remote-first, across a distributed team
• Willingness to travel occasionally for store and customer visits

What Would Set You Apart

• Experience in working with high-volume, noisy sensor or computer-vision data
• Experience with change data capture into a cloud warehouse (ideally Snowflake)
• Experience shipping AI-powered features, including the call on when a model is good enough to ship

Why Focal Systems

Joining Focal Systems means becoming part of a company that’s truly making a difference in the retail world. Here’s why you should consider us:

• Strong Values and Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavours.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget