Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the architecture pillar of the Adobe practice. You will be the senior architectural authority across every Adobe engagement we run, and the person our architects look to for technical direction, career growth and advocacy. You will also be the technical face of Code and Theory everywhere including Adobe - in front of their field teams, in front of their clients, and in the rooms where solutions get shaped before anyone writes a line of code.

This is not a role for someone who has stopped architecting. It is a leadership role for a practicing architect who wants to build and lead a team of them.

WHAT YOU’LL DO

• Own architectural quality across every Adobe engagement in the practice - content, data, work management and everything that connects them
• Run architecture reviews that change outcomes rather than rubber-stamp them, and establish the cadence and standards that make them worth attending
• Set and maintain architecture standards, reference architectures, decision records and reusable patterns across the practice
• Act as the escalation point for the hardest design and integration problems, and step in personally when an engagement is architecturally off-track
• Build the accelerator and asset library that makes each engagement faster than the last - migration tooling, discovery frameworks, estimation models, solution blueprints
• Hire, grow and lead a distributed team of multi-solution architects spanning content, data and work management specialisms
• Own performance management and career development decisions for your team - genuinely own them, with the context to advocate properly for the work your team is doing
• Mentor architects across specializations other than your own, which means being credible enough to challenge a data architect on identity strategy and a content architect on Edge Delivery Services in the same week
• Establish how architects work across concurrent engagements without becoming spread too thin
• Build a culture where architects volunteer their boundaries, document their decisions, and are trusted to say no
• Lead technical solutioning on enterprise pursuits - architecture narrative, effort estimation, staffing shape, scope definition and the technical story in the room
• Partner with sales, client partners and Adobe alliance leads on deal strategy
• Translate business problems into scalable Adobe architectures, and translate technical complexity into value propositions executives can act on
• Build the estimation discipline that makes our commitments credible - and hold the practice to estimate-versus-actual accuracy
• Establish agentic engineering as how this team works, not as an experiment running alongside it
• Build agents, sub-agents and orchestrated workflows that accelerate discovery, solution documentation, estimation, code review and migration - and get architects using them
• Evaluate and adopt emerging AI capabilities across the Adobe stack and beyond, and set the guardrails that make AI output safe to put in front of a client
• Mentor architects on AI-native working, including the ones who are skeptical

WHAT YOU’LL NEED

• 20+ years in technology, including 5+ years leading architects or senior technical staff globally. (India, LATAM etc)

• Demonstrated ownership of performance reviews, career development and compensation decisions - not mentoring alone

• Experience in an agency, consultancy or systems integrator, carrying multiple concurrent clients

• Experience delivering across US, India and LATAM specifically

• Deep, hands-on architectural expertise in at least one of the following:

  • Content and experience - AEM Sites and Assets, AEMaaCS, Edge Delivery Services, Forms, EDS
  • Data and personalization - Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, Journey Optimizer, Analytics, Target
  • Work management and content supply chain - Workfront, Workfront Fusion, GenStudio, Firefly Services

• Working architectural knowledge across all three areas of architectural expertise, sufficient to review a design, challenge a decision, and hold a client conversation

• Experience with enterprise integration architecture (CRM, commerce, search, identity and SSO, analytics, data platforms)

• Experience with modern architecture patterns (API-first, composable, headless versus hybrid, cloud-native, event-driven)

• Still close enough to the work to earn respect from architects and engineers, not as the primary implementer, but the ability to read the code, diagnose the problem and defend the decision

• Proven experience leading complex projects that include Data migration, customer journeys, CSC, legacy CMS to AEM, on-premise to AEMaaCS, and into Edge Delivery Services

• Hands-on daily use of AI engineering tools like Claude, Cursor, or equivalent

• Demonstrated experience building agents, sub-agents or orchestrated workflows, not only consuming AI tooling

• Track record of establishing AI-assisted practice across a team, including bringing skeptics along

• Judgment about where AI output needs a human in the loop, and the guardrails to enforce it

• Pre-sales ownership including estimation, staffing models, scope definition, pricing input and presenting in the room

• Executive stakeholder management, including the ability to hold a boardroom conversation and an architecture review in the same day

• An understanding of utilization, margin and why an inaccurate estimate is an architectural failure as much as a commercial one

• Experience with enterprise clients across US, EU and APAC

• Own the technical relationship with Adobe’s field, product and partner organizations

• Represent us in Adobe’s partner ecosystem: beta programs, Experience League, user groups, Summit, and the conversations that earn early access

• Bring Adobe’s roadmap back into the practice, and our field learning back to Adobe

• Experience with commercial negotiations and contract development

• Experience leading distributed teams across time zones, with genuine working relationships in offshore delivery centers rather than nominal ones

• Comfort operating in a practice that is being built rather than one that is already running

• Willingness to travel for client engagements, Adobe events and time with delivery teams

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta.

As the Engineering Manager, App Primitives at Vanta, you’ll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform.

Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team.

Visit our Vanta Engineering Blog to learn more about what our team is working on!

What you’ll do as an Engineering Manager at Vanta:

• Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads

• Own the strategy and roadmap for Vanta’s shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management

• Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves

• Partner closely with product engineering leaders across Vanta to surface developer needs, identify friction in shared systems, and prioritize investments that unlock velocity at scale

• Set technical direction for a full-stack team working across data models, backend services, and UI primitives, and earn the trust of senior engineers through strong technical judgment

• Manage cross-team dependencies and stakeholder expectations across concurrent workstreams, operating with a high degree of autonomy

How to be successful in this role:

• 5+ years of engineering experience with 2+ years managing engineering teams, including a track record of developing senior engineers and technical leads

• Experience leading platform, shared services, or product infrastructure teams — where your team’s output is what other teams build on

• Technical fluency across the full stack, with enough depth in backend systems, shared data models, and API design to engage substantively with your team’s technical decisions

• Strong cross-functional collaborator: able to partner with product, design, and engineering leaders to define clear ownership boundaries and drive alignment across teams

• Track record of hiring senior engineers in a competitive market and building a team culture people want to be part of

• Experience managing multi-team dependencies and delivering across concurrent workstreams with limited oversight

• Uses AI in day-to-day work to amplify their skills and strengthen their outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar.

What you can expect as a Vanta’n in Canada:

• Industry-competitive salary and equity

• 100% covered medical, dental, and vision benefits with dependents coverage

• Pension contribution

• 16 weeks fully paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Flexible work hours and location

• 21 days of Vacation Time and 80 hours of Sick Leave

• 11 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the architecture pillar of the Adobe practice. You will be the senior architectural authority across every Adobe engagement we run, and the person our architects look to for technical direction, career growth and advocacy. You will also be the technical face of Code and Theory everywhere including Adobe - in front of their field teams, in front of their clients, and in the rooms where solutions get shaped before anyone writes a line of code.

This is not a role for someone who has stopped architecting. It is a leadership role for a practicing architect who wants to build and lead a team of them.

WHAT YOU’LL DO

• Own architectural quality across every Adobe engagement in the practice - content, data, work management and everything that connects them
• Run architecture reviews that change outcomes rather than rubber-stamp them, and establish the cadence and standards that make them worth attending
• Set and maintain architecture standards, reference architectures, decision records and reusable patterns across the practice
• Act as the escalation point for the hardest design and integration problems, and step in personally when an engagement is architecturally off-track
• Build the accelerator and asset library that makes each engagement faster than the last - migration tooling, discovery frameworks, estimation models, solution blueprints
• Hire, grow and lead a distributed team of multi-solution architects spanning content, data and work management specialisms
• Own performance management and career development decisions for your team - genuinely own them, with the context to advocate properly for the work your team is doing
• Mentor architects across specializations other than your own, which means being credible enough to challenge a data architect on identity strategy and a content architect on Edge Delivery Services in the same week
• Establish how architects work across concurrent engagements without becoming spread too thin
• Build a culture where architects volunteer their boundaries, document their decisions, and are trusted to say no
• Lead technical solutioning on enterprise pursuits - architecture narrative, effort estimation, staffing shape, scope definition and the technical story in the room
• Partner with sales, client partners and Adobe alliance leads on deal strategy
• Translate business problems into scalable Adobe architectures, and translate technical complexity into value propositions executives can act on
• Build the estimation discipline that makes our commitments credible - and hold the practice to estimate-versus-actual accuracy
• Establish agentic engineering as how this team works, not as an experiment running alongside it
• Build agents, sub-agents and orchestrated workflows that accelerate discovery, solution documentation, estimation, code review and migration - and get architects using them
• Evaluate and adopt emerging AI capabilities across the Adobe stack and beyond, and set the guardrails that make AI output safe to put in front of a client
• Mentor architects on AI-native working, including the ones who are skeptical

WHAT YOU’LL NEED

• 20+ years in technology, including 5+ years leading architects or senior technical staff globally. (India, LATAM etc)

• Demonstrated ownership of performance reviews, career development and compensation decisions - not mentoring alone

• Experience in an agency, consultancy or systems integrator, carrying multiple concurrent clients

• Experience delivering across US, India and LATAM specifically

• Deep, hands-on architectural expertise in at least one of the following:

  • Content and experience - AEM Sites and Assets, AEMaaCS, Edge Delivery Services, Forms, EDS
  • Data and personalization - Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, Journey Optimizer, Analytics, Target
  • Work management and content supply chain - Workfront, Workfront Fusion, GenStudio, Firefly Services

• Working architectural knowledge across all three areas of architectural expertise, sufficient to review a design, challenge a decision, and hold a client conversation

• Experience with enterprise integration architecture (CRM, commerce, search, identity and SSO, analytics, data platforms)

• Experience with modern architecture patterns (API-first, composable, headless versus hybrid, cloud-native, event-driven)

• Still close enough to the work to earn respect from architects and engineers, not as the primary implementer, but the ability to read the code, diagnose the problem and defend the decision

• Proven experience leading complex projects that include Data migration, customer journeys, CSC, legacy CMS to AEM, on-premise to AEMaaCS, and into Edge Delivery Services

• Hands-on daily use of AI engineering tools like Claude, Cursor, or equivalent

• Demonstrated experience building agents, sub-agents or orchestrated workflows, not only consuming AI tooling

• Track record of establishing AI-assisted practice across a team, including bringing skeptics along

• Judgment about where AI output needs a human in the loop, and the guardrails to enforce it

• Pre-sales ownership including estimation, staffing models, scope definition, pricing input and presenting in the room

• Executive stakeholder management, including the ability to hold a boardroom conversation and an architecture review in the same day

• An understanding of utilization, margin and why an inaccurate estimate is an architectural failure as much as a commercial one

• Experience with enterprise clients across US, EU and APAC

• Own the technical relationship with Adobe’s field, product and partner organizations

• Represent us in Adobe’s partner ecosystem: beta programs, Experience League, user groups, Summit, and the conversations that earn early access

• Bring Adobe’s roadmap back into the practice, and our field learning back to Adobe

• Experience with commercial negotiations and contract development

• Experience leading distributed teams across time zones, with genuine working relationships in offshore delivery centers rather than nominal ones

• Comfort operating in a practice that is being built rather than one that is already running

• Willingness to travel for client engagements, Adobe events and time with delivery teams

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Headquarters: Anguilla
URL: http://sparixglobal.com

Job Title - MSD 365 Customer Relationship Management (CRM) Lead
Experience Required - 10+ Years
Timezone - EST (Approx 6:30 PM IST to start, 8 hours a day)
Work Mode: Remote

Description of Duties

• Study and understand the PTC's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
• Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
• Architect, and Develop Microsoft CE customizations and configurations to meet PTC's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
• Strong understanding of Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• Equivalent combination of education and/or experience may be accepted.

Required Skillset

• The ideal candidate will be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience.
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing, including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.

Desired Skillset

• Additional beneficial skills include:
  • Enterprise Business Solutions, specifically SAP projects.
  • ITIL / ITSM practices and methodologies.

Certifications / Education

• Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio.
• 5+ years as a Microsoft-certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics-related certifications.
• Equivalent combination of education and/or experience may be accepted.

While sharing the profile of your resource, share the updated LinkedIn ID's of candidates aligned with the CV and the skill matrix table mentioned below, too

Technology / Skill Area

Candidate Experience (Years)

Self Rating (Out of 10)

1

Overall Years of Experience

2

Relevant Experience

3

Microsoft Dynamics 365 CE / Microsoft CE

/10

4

D365 CE Application Development / Architecture

/10

5

Microsoft Power Platform

/10

6

FastTrack Solution Architect – Business Applications

/10

7

.NET Development

/10

8

JavaScript

/10

9

Python

/10

10

React

/10

11

SSIS

/10

12

SSRS / Reporting Services

/10

13

Azure AI Services / Machine Learning

/10

14

Copilot / AI-driven Chatbots / Virtual Assistants

/10

15

Dynamics 365 Contact Centre

/10

16

Data Migration to Microsoft CRM

/10

17

ERP Integration / SAP ERP

/10

To apply: https://weworkremotely.com/remote-jobs/sparix-global-msd-365-customer-relationship-management-crm-lead

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

The AI & Data Strategy Architect will be responsible for advising clients on how to utilize data and AI to drive business transformation and competitive advantage. This individual will create data and AI strategies aligned to client goals, design implementation roadmaps, and guide organizations through adoption of advanced data platforms, machine learning solutions, and responsible AI practices. The role demands strong executive presence, a deep understanding of cloud ecosystems and modern data architectures, and a proven ability to lead cross-functional teams. Additionally, the strategist will help build and expand the Advisory practice by developing offerings, cultivating client relationships, and mentoring high-performing teams in a rapidly evolving market

Required Experience:

• 8+ years as a hands-on AI & Data Strategy Leader who has led AI & Data Strategy engagements.

• 4+ years previous Consulting leadership experience working with external clients, with the ability to multitask, prioritize tasks, and work across a variety of projects.

•  Understands the evolving AI capabilities in the industry, including their applications and how to leverage them effectively to help clients increase revenue, improve customer experience, or introduce new products to the market.

• Brings vertical/industry expertise to bear, in making Strategic recommendations, given the nuances of each industry, e.g. Financial Services, Healthcare, Retail.

• Experience engaging senior stakeholders, including members of the C-suite.

• Functional Strategy Leadership expertise and/or exposure, including:

  • Identification and prioritization of business-focused opportunities.
  • Expertly balancing technical, organizational, and process recommendations.
  • Developing and sequencing long-term roadmaps.
  • Designing future state operating models.
  • Designing processes for effective data and analytical asset management.
  • Developing business cases with return on investment in mind.
  • Making recommendations that resonate with organizations, and have a clear story behind why we are making them.
  • Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

• Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

  • Cloud computing.
  • Data platform development.
  • Integration patterns.
  • Data quality resolution.
  • Data Governance.
  • Privacy and security.
  • Regulatory needs.

• Experience prioritizing use cases by value and complexity, conducting SWOT analysis, and bringing the confluence of capability and industry, to inform recommendations.

• Can communicate relatively technical concepts to a non-technical audience verbally clearly and concisely.

• Has facilitated discovery sessions and workshops, ensuring a focus on business value to keep all participants aligned on the objectives.

• Had led “art of the possible” sessions to bring insights into what other organizations are doing within an industry, and to inspire client stakeholders.

• Able to guide on technology rationalization decisions, taking into account criteria such as total cost of ownership (TCO) and business need in mind.

• Knowledge of industry-wide strategy frameworks, principles, and best practices.

• Knowledge of global privacy requirements, e.g. GDPR, CCPA.

• Proven ability to lead and manage a team of Business Analysts, Technical Architects, Data Engineers, and Change Leaders while fostering internal growth through coaching, mentoring, and performance management.

• Proven track record of collaborating with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes.

• Ability to create strong cross-practice relationships to drive customer success.

• Exhibits a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution.

• A vision for how the Data and AI industry is evolving, and the value that evolutions will bring to the organizations that we serve.

• Strong client-facing written and verbal communication skills and experience; ability to deliver presentations with compelling storylines, tailored to the target audience, from technical stakeholders through to executive teams.

• Ability and willingness to travel up to 50% per month

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

The AI & Data Strategy Architect will be responsible for advising clients on how to utilize data and AI to drive business transformation and competitive advantage. This individual will create data and AI strategies aligned to client goals, design implementation roadmaps, and guide organizations through adoption of advanced data platforms, machine learning solutions, and responsible AI practices. The role demands strong executive presence, a deep understanding of cloud ecosystems and modern data architectures, and a proven ability to lead cross-functional teams. Additionally, the strategist will help build and expand the Advisory practice by developing offerings, cultivating client relationships, and mentoring high-performing teams in a rapidly evolving market

Required Experience:

• 8+ years as a hands-on AI & Data Strategy Leader who has led AI & Data Strategy engagements.

• 4+ years previous Consulting leadership experience working with external clients, with the ability to multitask, prioritize tasks, and work across a variety of projects.

•  Understands the evolving AI capabilities in the industry, including their applications and how to leverage them effectively to help clients increase revenue, improve customer experience, or introduce new products to the market.

• Brings vertical/industry expertise to bear, in making Strategic recommendations, given the nuances of each industry, e.g. Financial Services, Healthcare, Retail.

• Experience engaging senior stakeholders, including members of the C-suite.

• Functional Strategy Leadership expertise and/or exposure, including:

  • Identification and prioritization of business-focused opportunities.
  • Expertly balancing technical, organizational, and process recommendations.
  • Developing and sequencing long-term roadmaps.
  • Designing future state operating models.
  • Designing processes for effective data and analytical asset management.
  • Developing business cases with return on investment in mind.
  • Making recommendations that resonate with organizations, and have a clear story behind why we are making them.
  • Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

• Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

  • Cloud computing.
  • Data platform development.
  • Integration patterns.
  • Data quality resolution.
  • Data Governance.
  • Privacy and security.
  • Regulatory needs.

• Experience prioritizing use cases by value and complexity, conducting SWOT analysis, and bringing the confluence of capability and industry, to inform recommendations.

• Can communicate relatively technical concepts to a non-technical audience verbally clearly and concisely.

• Has facilitated discovery sessions and workshops, ensuring a focus on business value to keep all participants aligned on the objectives.

• Had led “art of the possible” sessions to bring insights into what other organizations are doing within an industry, and to inspire client stakeholders.

• Able to guide on technology rationalization decisions, taking into account criteria such as total cost of ownership (TCO) and business need in mind.

• Knowledge of industry-wide strategy frameworks, principles, and best practices.

• Knowledge of global privacy requirements, e.g. GDPR, CCPA.

• Proven ability to lead and manage a team of Business Analysts, Technical Architects, Data Engineers, and Change Leaders while fostering internal growth through coaching, mentoring, and performance management.

• Proven track record of collaborating with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes.

• Ability to create strong cross-practice relationships to drive customer success.

• Exhibits a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution.

• A vision for how the Data and AI industry is evolving, and the value that evolutions will bring to the organizations that we serve.

• Strong client-facing written and verbal communication skills and experience; ability to deliver presentations with compelling storylines, tailored to the target audience, from technical stakeholders through to executive teams.

• Ability and willingness to travel up to 50% per month

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.

Machine identities now outnumber human ones in most enterprises, and the gap is widening as AI agents take on real work with real credentials. Bitwarden Secrets Manager is how developers and DevOps teams store, rotate, and deliver the machine credentials, API keys, and infrastructure secrets that keep their systems running. It sits at the center of a product line that spans developer secrets, privileged access, and the emerging category of agentic identity security.

This is an all-remote team and we’re looking for someone located in the U.S. with no preference for time zone. We do not offer visa sponsorship at this time.

THE ROLE

Bitwarden is looking for a technical Senior Product Manager to own Secrets Manager end to end. You will own the vision, strategy, and roadmap for a developer and DevOps-facing product used by engineering teams to manage secrets across CI/CD pipelines, Kubernetes clusters, infrastructure-as-code workflows, and production services.

The category is being redrawn right now. AI agents are becoming first-class consumers of credentials, calling APIs, provisioning infrastructure, and acting on production systems at machine speed and machine volume. The controls built for service accounts and static API keys were not designed for consumers that spin up on demand, chain tool calls, and make decisions without a human in the loop. Answering that (how do you give a non-human consumer the right credential, for the right window, with a clean audit trail, and revoke it the moment it should not have it) is one of the defining identity security problems of the next few years. Bitwarden is investing across the portfolio to solve it, and Secrets Manager is where it lands first for developers. You will own that surface.

You will work customer-backwards. That means talking to developers and platform engineers, understanding how secrets actually move through their systems and how their agentic workloads are already reaching for credentials today, then turning what you learn into a roadmap that wins deals and retains customers. You will partner closely with a dedicated Senior Product Owner who runs the backlog and sprint delivery, which frees you to spend your time on strategy, discovery, positioning, and cross-product coordination.

You will also work in an AI-native way yourself. Our teams use AI tooling across research, spec writing, competitive analysis, and prototyping, and we expect you to push on where it helps and where it does not. Secrets Manager is a growth vector for Bitwarden’s broader identity security portfolio, so you will coordinate with our Private Access (PAM) and Agentic Innovation workstreams to keep the product line coherent as privileged access, machine identity, and agent access converge.

RESPONSIBILITIES

• Own the Secrets Manager roadmap and strategy: Define the vision, set quarterly commitments, and make the prioritization calls. You own the “what” and the “why,” and you are accountable for the outcomes.
• Run continuous customer discovery: Talk to developers, DevOps engineers, and platform teams regularly. Mine GitHub issues, community forums, closed-lost deal data, and support signals. Build a defensible point of view on what to build next and be able to show your work.
• Write the documents that drive decisions: Produce PRDs, PR/FAQs, and strategy narratives that hold up under scrutiny from the executive leadership team. We work backwards from the customer problem and we write our thinking down. You will also present that thinking directly to executives, customers, and the board, so both the writing and the presenting need to be strong. These are core competencies of this role, not nice-to-haves.
• Partner with your Product Owner: Hand off well-framed problems and let your PO own backlog quality, sprint planning, and delivery coordination. Stay close enough to unblock scoping decisions without taking the backlog back.
• Own the developer experience across surfaces: SDKs, CLI, Kubernetes operator, Terraform provider, CI/CD integrations, and platform APIs. Decide which integrations matter, in what order, and what “good” looks like for each.
• Deliver agentic credential access in Secrets Manager: Bitwarden’s agentic identity strategy spans password management, secrets, and privileged access, and is owned by a peer PM. You own how it shows up for developers: how agents authenticate, how credentials get scoped and time-bounded, and what the audit trail looks like when the actor is a model rather than a person. You will shape that strategy as the developer-surface owner and you are accountable for shipping it.
• Partner on go-to-market: Work with product marketing, sales, and solutions engineering on positioning, competitive response, pricing and packaging input, and launch readiness. Be the person sales calls when a technical deal is on the line.
• Measure outcomes, not output: Instrument the product. Track adoption, activation, integration usage, expansion, and retention. Use that data to kill things that are not working and double down on things that are.

WHAT YOU BRING TO BITWARDEN

• Developer product experience: 5+ years in product management, with meaningful time spent owning a developer-facing, DevOps, or infrastructure product. You have shipped things developers chose to adopt, not things they were told to use.
• Technical depth: You can read API documentation, SDK specs, and architecture diagrams and hold your own in a design discussion. Working familiarity with CI/CD pipelines, Kubernetes, containerization, and infrastructure-as-code. You do not need to write production code, but you should be able to use the product the way a customer would.
• Security-first orientation: Understanding of authentication, authorization, access policies, audit logging, and credential lifecycle. Secrets management, PAM, or identity background is a strong plus. Adjacent infrastructure experience is enough if the security instincts are there.
• Strategic ownership: Demonstrated ownership of a roadmap where you made the hard calls, said no to real requests, and can explain the reasoning behind both. Comfort operating with a delivery partner rather than running the backlog yourself.
• AI-native working style: Practical experience using AI tools to accelerate research, spec writing, competitive analysis, and prototyping (Anthropic Claude preferred), plus a point of view on what agentic workloads mean for credential security.
• Strong communicator: Ability to write clearly and concisely for technical and executive audiences, and to collaborate directly with engineering leadership, product marketing, and sales.
• Open source fluency: Comfort working in public. Our roadmap, our code, and our community conversations are visible, and that changes how you build.

WHY BITWARDEN?

Bitwarden has built something rare in tech: a mission-driven company that proves open-source transparency and enterprise-grade security are both compatible and a competitive necessity. Secrets Manager sits in a market that is expanding quickly, and you would be joining at the point where the product line, the strategy, and the team are all being defined. You will have real ownership, direct access to executive decision makers, and work that ships to millions of users worldwide.

WHAT TO EXPECT IN THE INTERVIEW PROCESS

• Meeting with our Recruiting Manager
• Interview with Director of New Products (hiring manager)
• Interview with Director of Product Design
• Interview with Chief Product Officer
• Interview with Senior Manager, Product Owners
• Interview with peer Senior and Principal Product Managers

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team.

In the United States, the starting base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

We are seeking an exceptional Group Product Manager (GPM) to lead and scale our Financials product category at Elite. This role is ideal for a strategic, customer-obsessed leader who thrives at the intersection of business, technology, and innovation. As a GPM, you will own the vision, strategy, and execution of multiple products that empower law firms to manage their financial operations ensuring accuracy, efficiency and compliance at scale. This category includes accounting, budgeting, invoicing, payments, and regulatory reporting.

You will lead and mentor a team of Product Managers (PMs), fostering a high-performance, collaborative culture that prioritizes outcomes over outputs. You’ll be responsible for defining clear roadmaps, aligning cross-functional teams, and ensuring our products meet both customer needs and business objectives. As a key strategic partner to engineering, data science, UX design, sales, and marketing, you’ll drive alignment across the organization and secure buy-in for high-impact initiatives. You will also engage with customers and industry stakeholders to ensure our products address the unique challenges law firms face in managing financials.

The ideal candidate is a visionary yet execution-oriented leader who can balance short-term wins with long-term product evolution. You have a proven track record of managing complex product ecosystems, launching innovative solutions, and scaling high-growth products. You thrive in fast-paced, data-driven environments and are skilled at navigating ambiguity, driving operational excellence, and making data-informed decisions.

If you are a customer-first, strategic product leader who understands the intricacies of financial management, we want to hear from you!

Work Arrangement:​Remote​

This role requires the individual to be based in ​Flexible across U.S. time zones​ time zone.

Responsibilities

Strategic Leadership & Vision

• Develop and drive a clear product strategy that aligns with business objectives and market opportunities.
• Act as a strategic connector, balancing short-term execution with long-term vision to ensure sustainable product growth.
• Analyze market trends, competitive insights, and customer needs to identify new areas for innovation in data-driven legal tech.
• Collaborate with executive leadership to define success metrics and ensure alignment across product initiatives.
• Make data-driven decisions, ensuring that teams focus on the highest-impact work.

Product Execution & Operational Excellence

• Own the end-to-end lifecycle of data products, from ideation to launch, ensuring they meet quality standards and deliver value.
• Drive operational rigor through structured roadmaps, OKRs, and decision-making frameworks.
• Ensure seamless integration of data products with other product areas and business functions.
• Provide strategic guidance on backlog prioritization, product roadmaps, and execution, empowering PMs to take ownership.
• Establish and monitor key performance indicators (KPIs) to assess product success, adoption, and revenue impact.
• Unblock teams by removing inefficiencies, optimizing workflows, and balancing short-term needs with long-term vision.

Cross-Functional Influence & Stakeholder Alignment

• Act as a bridge between engineering, design, marketing, sales, customer success, and data science, ensuring product success.
• Secure executive buy-in for strategic initiatives, ensuring data products receive the necessary resources and support.
• Work closely with sales and customer success teams to drive adoption, customer engagement, and revenue growth.
• Advocate for data products in meetings and cross-functional discussions, ensuring alignment and visibility.
• Clearly articulate product plans, progress, and results to internal teams and executive leadership.

Team Leadership & Culture Building

• Lead, mentor, and grow a high-performing team of Product Managers and Business Analysts, fostering a collaborative and inclusive culture.
• Provide coaching, feedback, and career development opportunities to PMs, helping them grow in their roles.
• Champion a transparent and psychologically safe environment, where teams can take risks, experiment, and innovate.
• Act as a force multiplier by removing obstacles, setting clear expectations, and ensuring smooth team operations.
• Foster a culture of data-driven decision-making, continuous learning, and experimentation.

Customer & Market Focus

• Obsess over customer needs, leveraging data, research, and direct feedback to shape product direction.
• Ensure teams build the right solutions, focusing on solving customer problems rather than chasing features.
• Guide the team in data analysis and insights, refining features and improving user experiences based on real-world feedback.
• Maintain a strong business acumen, understanding how product decisions impact revenue, retention, and scalability.

Agility & Change Leadership

• Lead teams through uncertainty, ambiguity, and shifting priorities, maintaining clarity and focus.
• Quickly adapt to changing market conditions and company goals while keeping teams aligned and motivated.
• Drive continuous improvement by celebrating wins, learning from failures, and iterating on processes.

Other Responsibilities

• ​​Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ in Accounting, Business, Engineering, or a related field, or equivalent practical experience. MBA preferred.
• ​ ​ 6–8 years ​ years of experience in of product management experience, with at least 1-2 years leading and mentoring Product Managers and at least 3+ years managing a product category or portfolio.
• Experience with financial controls, compliance tracking, and global reporting requirements for large enterprises.
• Proven track record of owning and scaling complex products in a fast-paced environment.
• Experience in SaaS, B2B, or enterprise software, particularly in legal tech, fintech, or other highly regulated industries.
• Strong strategic thinking and business acumen, with the ability to align product roadmaps with company goals.
• Experience driving product vision, strategy, and execution while balancing short-term wins with long-term impact.
• Exceptional cross-functional leadership, with the ability to influence and align stakeholders across engineering, design, marketing, sales, customer success, and data science.
• Preferred experience leveraging AI tools to drive product innovation and development.
• Strong understanding of go-to-market strategies, customer adoption, and revenue growth in product-led environments.
• Highly skilled in customer research, competitive analysis, and data-driven decision-making to identify opportunities and drive innovation.
• Demonstrated ability to prioritize ruthlessly, manage trade-offs, and make tough decisions in ambiguous situations.
• Experience leading roadmap planning, OKRs, and KPI-driven product development to ensure measurable impact.
• Outstanding communication and storytelling skills, with the ability to clearly articulate product vision and business value to executive leadership and teams.
• Passion for mentorship and talent development, fostering a culture of continuous learning, collaboration, and high performance.
• Hands-on experience with data platforms, analytics tools, or AI-powered products.
• Prior experience working in high-growth startups or scaling organizations through key growth phases.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.​
• Experience in the legal technology sector is highly desirable.
• Familiarity with legal industry workflows and challenges.​
• Experience with SaaS product development and lifecycle management.​
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits

• Competitive Compensation Package ($171,000-$190,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

We are seeking an exceptional Group Product Manager (GPM) to lead and scale our Financials product category at Elite. This role is ideal for a strategic, customer-obsessed leader who thrives at the intersection of business, technology, and innovation. As a GPM, you will own the vision, strategy, and execution of multiple products that empower law firms to manage their financial operations ensuring accuracy, efficiency and compliance at scale. This category includes accounting, budgeting, invoicing, payments, and regulatory reporting.

You will lead and mentor a team of Product Managers (PMs), fostering a high-performance, collaborative culture that prioritizes outcomes over outputs. You’ll be responsible for defining clear roadmaps, aligning cross-functional teams, and ensuring our products meet both customer needs and business objectives. As a key strategic partner to engineering, data science, UX design, sales, and marketing, you’ll drive alignment across the organization and secure buy-in for high-impact initiatives. You will also engage with customers and industry stakeholders to ensure our products address the unique challenges law firms face in managing financials.

The ideal candidate is a visionary yet execution-oriented leader who can balance short-term wins with long-term product evolution. You have a proven track record of managing complex product ecosystems, launching innovative solutions, and scaling high-growth products. You thrive in fast-paced, data-driven environments and are skilled at navigating ambiguity, driving operational excellence, and making data-informed decisions.

If you are a customer-first, strategic product leader who understands the intricacies of financial management, we want to hear from you!

Work Arrangement:​Remote​

This role requires the individual to be based in ​Flexible across U.S. time zones​ time zone.

Responsibilities

Strategic Leadership & Vision

• Develop and drive a clear product strategy that aligns with business objectives and market opportunities.
• Act as a strategic connector, balancing short-term execution with long-term vision to ensure sustainable product growth.
• Analyze market trends, competitive insights, and customer needs to identify new areas for innovation in data-driven legal tech.
• Collaborate with executive leadership to define success metrics and ensure alignment across product initiatives.
• Make data-driven decisions, ensuring that teams focus on the highest-impact work.

Product Execution & Operational Excellence

• Own the end-to-end lifecycle of data products, from ideation to launch, ensuring they meet quality standards and deliver value.
• Drive operational rigor through structured roadmaps, OKRs, and decision-making frameworks.
• Ensure seamless integration of data products with other product areas and business functions.
• Provide strategic guidance on backlog prioritization, product roadmaps, and execution, empowering PMs to take ownership.
• Establish and monitor key performance indicators (KPIs) to assess product success, adoption, and revenue impact.
• Unblock teams by removing inefficiencies, optimizing workflows, and balancing short-term needs with long-term vision.

Cross-Functional Influence & Stakeholder Alignment

• Act as a bridge between engineering, design, marketing, sales, customer success, and data science, ensuring product success.
• Secure executive buy-in for strategic initiatives, ensuring data products receive the necessary resources and support.
• Work closely with sales and customer success teams to drive adoption, customer engagement, and revenue growth.
• Advocate for data products in meetings and cross-functional discussions, ensuring alignment and visibility.
• Clearly articulate product plans, progress, and results to internal teams and executive leadership.

Team Leadership & Culture Building

• Lead, mentor, and grow a high-performing team of Product Managers and Business Analysts, fostering a collaborative and inclusive culture.
• Provide coaching, feedback, and career development opportunities to PMs, helping them grow in their roles.
• Champion a transparent and psychologically safe environment, where teams can take risks, experiment, and innovate.
• Act as a force multiplier by removing obstacles, setting clear expectations, and ensuring smooth team operations.
• Foster a culture of data-driven decision-making, continuous learning, and experimentation.

Customer & Market Focus

• Obsess over customer needs, leveraging data, research, and direct feedback to shape product direction.
• Ensure teams build the right solutions, focusing on solving customer problems rather than chasing features.
• Guide the team in data analysis and insights, refining features and improving user experiences based on real-world feedback.
• Maintain a strong business acumen, understanding how product decisions impact revenue, retention, and scalability.

Agility & Change Leadership

• Lead teams through uncertainty, ambiguity, and shifting priorities, maintaining clarity and focus.
• Quickly adapt to changing market conditions and company goals while keeping teams aligned and motivated.
• Drive continuous improvement by celebrating wins, learning from failures, and iterating on processes.

Other Responsibilities

• ​​Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ in Accounting, Business, Engineering, or a related field, or equivalent practical experience. MBA preferred.
• ​ ​ 6–8 years ​ years of experience in of product management experience, with at least 1-2 years leading and mentoring Product Managers and at least 3+ years managing a product category or portfolio.
• Experience with financial controls, compliance tracking, and global reporting requirements for large enterprises.
• Proven track record of owning and scaling complex products in a fast-paced environment.
• Experience in SaaS, B2B, or enterprise software, particularly in legal tech, fintech, or other highly regulated industries.
• Strong strategic thinking and business acumen, with the ability to align product roadmaps with company goals.
• Experience driving product vision, strategy, and execution while balancing short-term wins with long-term impact.
• Exceptional cross-functional leadership, with the ability to influence and align stakeholders across engineering, design, marketing, sales, customer success, and data science.
• Preferred experience leveraging AI tools to drive product innovation and development.
• Strong understanding of go-to-market strategies, customer adoption, and revenue growth in product-led environments.
• Highly skilled in customer research, competitive analysis, and data-driven decision-making to identify opportunities and drive innovation.
• Demonstrated ability to prioritize ruthlessly, manage trade-offs, and make tough decisions in ambiguous situations.
• Experience leading roadmap planning, OKRs, and KPI-driven product development to ensure measurable impact.
• Outstanding communication and storytelling skills, with the ability to clearly articulate product vision and business value to executive leadership and teams.
• Passion for mentorship and talent development, fostering a culture of continuous learning, collaboration, and high performance.
• Hands-on experience with data platforms, analytics tools, or AI-powered products.
• Prior experience working in high-growth startups or scaling organizations through key growth phases.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.​
• Experience in the legal technology sector is highly desirable.
• Familiarity with legal industry workflows and challenges.​
• Experience with SaaS product development and lifecycle management.​
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits

• Competitive Compensation Package ($171,000-$190,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Location: Remote

Who We Are:

Ordergroove is building the future of Autonomous Commerce by providing an innovative, customizable, and reliable subscriptions and incentives platform. We’re looking for bright, talented people who are excited about innovation, customer experience, and the rapidly changing world of Autonomous Commerce.

About the role

The Retail Growth Team is at the forefront of greenfield innovation and expansion of Ordergroove’s omnichannel reach. The team is on a “startup within a startup” mission to open up subscription access to as many products and services as possible, and enable consumers to evaluate and subscribe to them in any channel or setting, whether online or in a retail location.

As the leader of this mission, you will serve as the primary champion for AI-driven innovation, shaping a roadmap that reimagines how consumers and merchants interact with our subscription platform. Your top priority will be to bring the power and convenience of subscriptions into retail with a seamless and scalable rollout experience for the merchants. You will build on top of the best-in-class subscription platform that effortlessly thrives under the mission-critical surges of Black Friday and Cyber Monday traffic.

In this role, you will lead and inspire a high-performing engineering squad, collaborating closely with company leadership to align efforts with our most ambitious objectives. You will also take full ownership of the team’s operational health by optimizing DORA metrics to ensure elite delivery speed and technical excellence.

What You Will Do

Innovate subscription platform capabilities and market reach

• Develop the engineering vision and shape the roadmap for the Retail Growth projects
• Plan and enable the AI-agent readiness of the products
• Advocate for customer and developer experience
• Identify areas of technical investment that can unlock product and customer experience innovation

Lead and develop a team

• Manage a team of 3-5 engineers (potentially growing over time into multiple teams)
• Motivate and grow team’s entrepreneurial mindset
• Foster a servant-leadership culture: unblock, mentor, and empower
• Ensure the team’s work is high-quality, coordinated, and customer-centric
• Iterate on team’s process to align with changing internal and external circumstances

Be a Technical Leader

• Provide architectural guidance and effort sizing for team initiatives
• Catalogue and prioritize reduction of technical debt
• Track and improve team’s DORA metrics
• Contribute and review code to stay close to the system and enhance team’s capacity
• Pitch in to troubleshoot issues, propose pragmatic fixes, and help execute them

Collaborate across Ordergroove

• Work with Product, Design, Support, Professional Services and Engineering
• Drive multi-team alignment around timelines, expectations, and quality standards

Who You Are

Required Experience

• 4+ years of leading an engineering team of at least 3 people

• 8+ years of hands-on experience with full-stack development

  • Full-stack frameworks such as Django, or Rails, or NodeJS
  • Front-end frameworks such as React, or Vue, or equivalent

• Multi-year experience with designing, building, and supporting complex systems

  • For example projects with complicated problems with peak traffic, latency, availability, SLOs, incident response, resilience, capacity planning, or business-criticality

• Experience with both relational and non-relational databases

• Experience running an agile team process

• Experience supporting customer facing products

• Experience with AI product integrations and AI productivity tools

Required Skills

• Hands-on coding ability
• System design
• Technical vision setting and execution
• Startup mentality of taking an idea from zero to one on a compressed timeline
• Strong communicator comfortable with technical and non-technical audiences
• Great judgment, pragmatism, and ability to make decisions quickly
• Servant leader who mentors, empowers, and learns from others

Technical Bonus Points

• Experience with B2B SaaS
• Knowledge of Python and Django Framework
• MariaDB/MySQL and MongoDB
• Kubernetes, Docker and Google Cloud Platform experience
• Experience working for a SOC2, GDPR compliant company

Compensation: Starting at $185,000 base salary, plus stock options and competitive benefits.

About Ordergroove:

Ordergroove powers recurring revenue for the world’s largest and most innovative retailers including L’Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have a flexible PTO, a totally remote workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits.

At Ordergroove, we want to hire, develop, and retain the best talent, making Ordergroove a top destination to grow your career.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

We are seeking an exceptional Group Product Manager (GPM) to lead and scale our Financials product category at Elite. This role is ideal for a strategic, customer-obsessed leader who thrives at the intersection of business, technology, and innovation. As a GPM, you will own the vision, strategy, and execution of multiple products that empower law firms to manage their financial operations ensuring accuracy, efficiency and compliance at scale. This category includes accounting, budgeting, invoicing, payments, and regulatory reporting.

You will lead and mentor a team of Product Managers (PMs), fostering a high-performance, collaborative culture that prioritizes outcomes over outputs. You’ll be responsible for defining clear roadmaps, aligning cross-functional teams, and ensuring our products meet both customer needs and business objectives. As a key strategic partner to engineering, data science, UX design, sales, and marketing, you’ll drive alignment across the organization and secure buy-in for high-impact initiatives. You will also engage with customers and industry stakeholders to ensure our products address the unique challenges law firms face in managing financials.

The ideal candidate is a visionary yet execution-oriented leader who can balance short-term wins with long-term product evolution. You have a proven track record of managing complex product ecosystems, launching innovative solutions, and scaling high-growth products. You thrive in fast-paced, data-driven environments and are skilled at navigating ambiguity, driving operational excellence, and making data-informed decisions.

If you are a customer-first, strategic product leader who understands the intricacies of financial management, we want to hear from you!

Work Arrangement:​Remote​

This role requires the individual to be based in ​Flexible across U.S. time zones​ time zone.

Responsibilities

Strategic Leadership & Vision

• Develop and drive a clear product strategy that aligns with business objectives and market opportunities.
• Act as a strategic connector, balancing short-term execution with long-term vision to ensure sustainable product growth.
• Analyze market trends, competitive insights, and customer needs to identify new areas for innovation in data-driven legal tech.
• Collaborate with executive leadership to define success metrics and ensure alignment across product initiatives.
• Make data-driven decisions, ensuring that teams focus on the highest-impact work.

Product Execution & Operational Excellence

• Own the end-to-end lifecycle of data products, from ideation to launch, ensuring they meet quality standards and deliver value.
• Drive operational rigor through structured roadmaps, OKRs, and decision-making frameworks.
• Ensure seamless integration of data products with other product areas and business functions.
• Provide strategic guidance on backlog prioritization, product roadmaps, and execution, empowering PMs to take ownership.
• Establish and monitor key performance indicators (KPIs) to assess product success, adoption, and revenue impact.
• Unblock teams by removing inefficiencies, optimizing workflows, and balancing short-term needs with long-term vision.

Cross-Functional Influence & Stakeholder Alignment

• Act as a bridge between engineering, design, marketing, sales, customer success, and data science, ensuring product success.
• Secure executive buy-in for strategic initiatives, ensuring data products receive the necessary resources and support.
• Work closely with sales and customer success teams to drive adoption, customer engagement, and revenue growth.
• Advocate for data products in meetings and cross-functional discussions, ensuring alignment and visibility.
• Clearly articulate product plans, progress, and results to internal teams and executive leadership.

Team Leadership & Culture Building

• Lead, mentor, and grow a high-performing team of Product Managers and Business Analysts, fostering a collaborative and inclusive culture.
• Provide coaching, feedback, and career development opportunities to PMs, helping them grow in their roles.
• Champion a transparent and psychologically safe environment, where teams can take risks, experiment, and innovate.
• Act as a force multiplier by removing obstacles, setting clear expectations, and ensuring smooth team operations.
• Foster a culture of data-driven decision-making, continuous learning, and experimentation.

Customer & Market Focus

• Obsess over customer needs, leveraging data, research, and direct feedback to shape product direction.
• Ensure teams build the right solutions, focusing on solving customer problems rather than chasing features.
• Guide the team in data analysis and insights, refining features and improving user experiences based on real-world feedback.
• Maintain a strong business acumen, understanding how product decisions impact revenue, retention, and scalability.

Agility & Change Leadership

• Lead teams through uncertainty, ambiguity, and shifting priorities, maintaining clarity and focus.
• Quickly adapt to changing market conditions and company goals while keeping teams aligned and motivated.
• Drive continuous improvement by celebrating wins, learning from failures, and iterating on processes.

Other Responsibilities

• ​​Perform other duties as assigned to support departmental and company objectives.​

Qualifications

• ​​Bachelor’s Degree​ in Accounting, Business, Engineering, or a related field, or equivalent practical experience. MBA preferred.
• ​ ​ 6–8 years ​ years of experience in of product management experience, with at least 1-2 years leading and mentoring Product Managers and at least 3+ years managing a product category or portfolio.
• Experience with financial controls, compliance tracking, and global reporting requirements for large enterprises.
• Proven track record of owning and scaling complex products in a fast-paced environment.
• Experience in SaaS, B2B, or enterprise software, particularly in legal tech, fintech, or other highly regulated industries.
• Strong strategic thinking and business acumen, with the ability to align product roadmaps with company goals.
• Experience driving product vision, strategy, and execution while balancing short-term wins with long-term impact.
• Exceptional cross-functional leadership, with the ability to influence and align stakeholders across engineering, design, marketing, sales, customer success, and data science.
• Preferred experience leveraging AI tools to drive product innovation and development.
• Strong understanding of go-to-market strategies, customer adoption, and revenue growth in product-led environments.
• Highly skilled in customer research, competitive analysis, and data-driven decision-making to identify opportunities and drive innovation.
• Demonstrated ability to prioritize ruthlessly, manage trade-offs, and make tough decisions in ambiguous situations.
• Experience leading roadmap planning, OKRs, and KPI-driven product development to ensure measurable impact.
• Outstanding communication and storytelling skills, with the ability to clearly articulate product vision and business value to executive leadership and teams.
• Passion for mentorship and talent development, fostering a culture of continuous learning, collaboration, and high performance.
• Hands-on experience with data platforms, analytics tools, or AI-powered products.
• Prior experience working in high-growth startups or scaling organizations through key growth phases.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.​
• Experience in the legal technology sector is highly desirable.
• Familiarity with legal industry workflows and challenges.​
• Experience with SaaS product development and lifecycle management.​
• Ability to travel up ​ 10–25% ​as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits

• Competitive Compensation Package ($171,000-$190,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

If you are a Growth-Minded person who is passionate about delivering results, creating value, improving the team’s efficiency, investigating problems, and finding solutions - join our Team! Our promise to our people is that MasterBorn is the best place in the world to grow your career.

In MasterBorn, we build software better with world-class developers and designers. Our tech stack is built around React, Node.js and TypeScript. We are working with well-established companies and sometimes startups in their early stages (MVPs), which makes the job full of diversity and exciting challenges while crafting cutting-edge solutions.

Enjoy the flexibility of working within the Polish time zone while collaborating with clients from diverse industries in USA, such as Fintech, Sportstech, Medtech, and many others.

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Offer summary:

• Required: 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR managing external clients supporting building SaaS products, experience working in Agile projects, English & Polish - min. C1
• Offer: B2B/UZL, paid days off, 100% remote (or hybrid/onsite - as you prefer), Polish time zone, flexible hours, full time position, long term contract, Scrum Teams, regular Product Owners’ knowledge sharing meetings, and more
• Perks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and more
• Tools you’ll use: Slack, GSuite, Jira, FigJam and Coda, Apple MacBook Pro

Your future tasks and duties:

• Act as a trusted product partner to the Client’s Product Owner, helping translate business goals into product direction, priorities and actionable decisions.
• Understand the client’s business model, goals, product strategy, users, market context, and success metrics, and ensure the team understands not only what we are building, but why it matters.
• Work at the discovery and delivery stages of the product implementation.
• Manage the product roadmap & product backlog, always connecting roadmap and feature decisions to measurable business and user outcomes rather than just output.
• Prepare the requirements so they are clear to the team.
• Ensure timely delivery of the product.
• Negotiate the scope and explain technical aspects to the client.
• Advise clients on product decisions by clearly communicating trade-offs between business value, user needs, technical complexity, risk, and time to market - confidently discussing priorities, risks, and opportunities with clients and senior stakeholders.
• Constructively challenge client requests, ask strong questions, and recommend alternatives instead of simply executing what the client asks for.
• Work with a scrum team (cross-functional teams of 4-12).
• Collect and provide feedback for your team.
• Proactively identify product opportunities, risks, and gaps, and bring recommendations to the client rather than waiting for requirements.
• Facilitate conversations toward clear decisions, especially when stakeholders disagree or requirements are ambiguous.

About you - Tech skills & Experience:

• 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR serving clients developing a SaaS product in a BA/Product Owner role.
• Experienced working in Agile projects.
• Strong ability to structure and visualize ideas in real time - helping clients understand flows, logic, and next steps with clarity.
• Excellent at structuring work and communication - ensures clear agendas, aligned roadmaps, and closes loops on decisions and follow-ups.
• Skilled in cooperation, conducting talks, meetings, and workshops with United States based, English-speaking clients.
• Experienced in writing down requirements, creating process flows and communicating them to the development team.
• Ability to conduct workshops with the client (use of a wide range of workshop techniques depending on the kind of client and their needs).
• Solid business and product thinking - you get up to speed quickly on a client’s business model, goals, users, and market context, and use that understanding to shape product decisions.

About you - Soft Skills:

• Excellent command of Polish and English (both C1) is required.
• Not afraid to question the status quo.
• Able to communicate clearly with assertiveness and a positive attitude.
• Analytical mindset (understand the project from the helicopter view and in detail).
• Open-minded, have a problem-solving way of thinking.
• Excellent at self-management & decision-making.
• Happy to take ownership of the product and comfortable moving it forward without needing constant direction - you know what needs attention and close gaps proactively.
• Adaptable communicator - able to adjust the level of detail and framing depending on whether you’re talking to developers, Product Owners, or senior business stakeholders.
• Open to learning from your exceptional teammates and co-workers.

Nice to have:

• Experience in working with Senior Executives
• Understanding of web development technical concepts
• History of working with American stakeholders

Recruitment process:

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (1h)
• Technical interview with Product Team (1,5h)
• Interview with your Department Head (1h)
• Decision and feedback 🥳

9,000 zł - 17,500 zł a month

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Join us and have a real impact on the road to a project’s success!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Type: Full-time, salaried employment

Location: Remote, United Kingdom only.

Salary Range: £90,000 - £105,000 + stock options.

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer’s planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.

What We Are Looking For

• You are a peer to the engineers you work with, someone who understands the systems well enough to know what is expensive and why and when to push back
• You are drawn to the seams between teams, where ownership is shared and the hardest problems live
• You write your own queries and interrogate the answers before anyone else has to, and you can name the business number a data product of yours moved
• You can change your mind in a technical argument, and you can point to the time you did
• You have strong judgment about what not to build, and you have killed your own work when it stopped earning its place
• You use AI as part of how you actually work, and you have built things with it that other people went on to use, not demos you gave once
• You communicate complicated things crisply to people who do not share your context, including customers hearing an answer they did not want
• You build things that outlast you, whether runbooks, tooling or documented decisions, because you would rather remove yourself as a dependency than be indispensable

What You Will Do

• Own product direction for the full data path, from how a retailer’s data arrives to what our reports say, and set the priorities where the two ends pull against each other
• Own how customer data gets into Focal: imports, planograms, store metadata, cut-off configuration, and the chain-specific flows each retailer needs
• Own what comes out and whether anyone acts on it: the metrics, the reporting APIs, the insight-generating agents, and the customer-facing dashboards a head office runs its week on
• Run discovery with retailers and store colleagues, and turn what you learn into a product
• Ship, then find out whether anyone used it, and act on the answer
• Automate your own work with AI and share what you build with the rest of the product team

What You Need to Be Successful

• 5+ years in product management, including real time on a technically deep product where you owned integrations, data, or both
• Enough technical depth to reason about APIs, data pipelines and system boundaries, and to be an equal partner in an engineering discussion
• Experience building for a hierarchy of users who need different things from the same data: a store manager, a regional director and a head of supply chain reading one dataset three ways, served by one configurable surface
• Hands-on comfort with SQL and the ability to answer your own data questions
• Fluency in the analytics and BI tooling landscape, and a view on what makes a dashboard worth returning to rather than merely correct
• Demonstrated ownership of a product roadmap end to end, from problem definition through to something shipped and adopted
• A track record of getting things done across teams, and the communication to influence engineering and commercial partners
• Experience working directly with enterprise customers, including holding a position they disagree with
• Comfortable operating remote-first, across a distributed team
• Willingness to travel occasionally for store and customer visits

What Would Set You Apart

• Experience in working with high-volume, noisy sensor or computer-vision data
• Experience with change data capture into a cloud warehouse (ideally Snowflake)
• Experience shipping AI-powered features, including the call on when a model is good enough to ship

Why Focal Systems

Joining Focal Systems means becoming part of a company that’s truly making a difference in the retail world. Here’s why you should consider us:

• Strong Values and Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavours.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget

If you are a Growth-Minded person who is passionate about delivering results, creating value, improving the team’s efficiency, investigating problems, and finding solutions - join our Team! Our promise to our people is that MasterBorn is the best place in the world to grow your career.

In MasterBorn, we build software better with world-class developers and designers. Our tech stack is built around React, Node.js and TypeScript. We are working with well-established companies and sometimes startups in their early stages (MVPs), which makes the job full of diversity and exciting challenges while crafting cutting-edge solutions.

Enjoy the flexibility of working within the Polish time zone while collaborating with clients from diverse industries in USA, such as Fintech, Sportstech, Medtech, and many others.

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Offer summary:

• Required: 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR managing external clients supporting building SaaS products, experience working in Agile projects, English & Polish - min. C1
• Offer: B2B/UZL, paid days off, 100% remote (or hybrid/onsite - as you prefer), Polish time zone, flexible hours, full time position, long term contract, Scrum Teams, regular Product Owners’ knowledge sharing meetings, and more
• Perks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and more
• Tools you’ll use: Slack, GSuite, Jira, FigJam and Coda, Apple MacBook Pro

Your future tasks and duties:

• Act as a trusted product partner to the Client’s Product Owner, helping translate business goals into product direction, priorities and actionable decisions.
• Understand the client’s business model, goals, product strategy, users, market context, and success metrics, and ensure the team understands not only what we are building, but why it matters.
• Work at the discovery and delivery stages of the product implementation.
• Manage the product roadmap & product backlog, always connecting roadmap and feature decisions to measurable business and user outcomes rather than just output.
• Prepare the requirements so they are clear to the team.
• Ensure timely delivery of the product.
• Negotiate the scope and explain technical aspects to the client.
• Advise clients on product decisions by clearly communicating trade-offs between business value, user needs, technical complexity, risk, and time to market - confidently discussing priorities, risks, and opportunities with clients and senior stakeholders.
• Constructively challenge client requests, ask strong questions, and recommend alternatives instead of simply executing what the client asks for.
• Work with a scrum team (cross-functional teams of 4-12).
• Collect and provide feedback for your team.
• Proactively identify product opportunities, risks, and gaps, and bring recommendations to the client rather than waiting for requirements.
• Facilitate conversations toward clear decisions, especially when stakeholders disagree or requirements are ambiguous.

About you - Tech skills & Experience:

• 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR serving clients developing a SaaS product in a BA/Product Owner role.
• Experienced working in Agile projects.
• Strong ability to structure and visualize ideas in real time - helping clients understand flows, logic, and next steps with clarity.
• Excellent at structuring work and communication - ensures clear agendas, aligned roadmaps, and closes loops on decisions and follow-ups.
• Skilled in cooperation, conducting talks, meetings, and workshops with United States based, English-speaking clients.
• Experienced in writing down requirements, creating process flows and communicating them to the development team.
• Ability to conduct workshops with the client (use of a wide range of workshop techniques depending on the kind of client and their needs).
• Solid business and product thinking - you get up to speed quickly on a client’s business model, goals, users, and market context, and use that understanding to shape product decisions.

About you - Soft Skills:

• Excellent command of Polish and English (both C1) is required.
• Not afraid to question the status quo.
• Able to communicate clearly with assertiveness and a positive attitude.
• Analytical mindset (understand the project from the helicopter view and in detail).
• Open-minded, have a problem-solving way of thinking.
• Excellent at self-management & decision-making.
• Happy to take ownership of the product and comfortable moving it forward without needing constant direction - you know what needs attention and close gaps proactively.
• Adaptable communicator - able to adjust the level of detail and framing depending on whether you’re talking to developers, Product Owners, or senior business stakeholders.
• Open to learning from your exceptional teammates and co-workers.

Nice to have:

• Experience in working with Senior Executives
• Understanding of web development technical concepts
• History of working with American stakeholders

Recruitment process:

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (1h)
• Technical interview with Product Team (1,5h)
• Interview with your Department Head (1h)
• Decision and feedback 🥳

9,000 zł - 17,500 zł a month

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Join us and have a real impact on the road to a project’s success!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Type: Full-time, salaried employment

Location: Remote, United Kingdom only.

Salary Range: £90,000 - £105,000 + stock options.

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer’s planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.

What We Are Looking For

• You are a peer to the engineers you work with, someone who understands the systems well enough to know what is expensive and why and when to push back
• You are drawn to the seams between teams, where ownership is shared and the hardest problems live
• You write your own queries and interrogate the answers before anyone else has to, and you can name the business number a data product of yours moved
• You can change your mind in a technical argument, and you can point to the time you did
• You have strong judgment about what not to build, and you have killed your own work when it stopped earning its place
• You use AI as part of how you actually work, and you have built things with it that other people went on to use, not demos you gave once
• You communicate complicated things crisply to people who do not share your context, including customers hearing an answer they did not want
• You build things that outlast you, whether runbooks, tooling or documented decisions, because you would rather remove yourself as a dependency than be indispensable

What You Will Do

• Own product direction for the full data path, from how a retailer’s data arrives to what our reports say, and set the priorities where the two ends pull against each other
• Own how customer data gets into Focal: imports, planograms, store metadata, cut-off configuration, and the chain-specific flows each retailer needs
• Own what comes out and whether anyone acts on it: the metrics, the reporting APIs, the insight-generating agents, and the customer-facing dashboards a head office runs its week on
• Run discovery with retailers and store colleagues, and turn what you learn into a product
• Ship, then find out whether anyone used it, and act on the answer
• Automate your own work with AI and share what you build with the rest of the product team

What You Need to Be Successful

• 5+ years in product management, including real time on a technically deep product where you owned integrations, data, or both
• Enough technical depth to reason about APIs, data pipelines and system boundaries, and to be an equal partner in an engineering discussion
• Experience building for a hierarchy of users who need different things from the same data: a store manager, a regional director and a head of supply chain reading one dataset three ways, served by one configurable surface
• Hands-on comfort with SQL and the ability to answer your own data questions
• Fluency in the analytics and BI tooling landscape, and a view on what makes a dashboard worth returning to rather than merely correct
• Demonstrated ownership of a product roadmap end to end, from problem definition through to something shipped and adopted
• A track record of getting things done across teams, and the communication to influence engineering and commercial partners
• Experience working directly with enterprise customers, including holding a position they disagree with
• Comfortable operating remote-first, across a distributed team
• Willingness to travel occasionally for store and customer visits

What Would Set You Apart

• Experience in working with high-volume, noisy sensor or computer-vision data
• Experience with change data capture into a cloud warehouse (ideally Snowflake)
• Experience shipping AI-powered features, including the call on when a model is good enough to ship

Why Focal Systems

Joining Focal Systems means becoming part of a company that’s truly making a difference in the retail world. Here’s why you should consider us:

• Strong Values and Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavours.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget

If you are a Growth-Minded person who is passionate about delivering results, creating value, improving the team’s efficiency, investigating problems, and finding solutions - join our Team! Our promise to our people is that MasterBorn is the best place in the world to grow your career.

In MasterBorn, we build software better with world-class developers and designers. Our tech stack is built around React, Node.js and TypeScript. We are working with well-established companies and sometimes startups in their early stages (MVPs), which makes the job full of diversity and exciting challenges while crafting cutting-edge solutions.

Enjoy the flexibility of working within the Polish time zone while collaborating with clients from diverse industries in USA, such as Fintech, Sportstech, Medtech, and many others.

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Offer summary:

• Required: 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR managing external clients supporting building SaaS products, experience working in Agile projects, English & Polish - min. C1
• Offer: B2B/UZL, paid days off, 100% remote (or hybrid/onsite - as you prefer), Polish time zone, flexible hours, full time position, long term contract, Scrum Teams, regular Product Owners’ knowledge sharing meetings, and more
• Perks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and more
• Tools you’ll use: Slack, GSuite, Jira, FigJam and Coda, Apple MacBook Pro

Your future tasks and duties:

• Act as a trusted product partner to the Client’s Product Owner, helping translate business goals into product direction, priorities and actionable decisions.
• Understand the client’s business model, goals, product strategy, users, market context, and success metrics, and ensure the team understands not only what we are building, but why it matters.
• Work at the discovery and delivery stages of the product implementation.
• Manage the product roadmap & product backlog, always connecting roadmap and feature decisions to measurable business and user outcomes rather than just output.
• Prepare the requirements so they are clear to the team.
• Ensure timely delivery of the product.
• Negotiate the scope and explain technical aspects to the client.
• Advise clients on product decisions by clearly communicating trade-offs between business value, user needs, technical complexity, risk, and time to market - confidently discussing priorities, risks, and opportunities with clients and senior stakeholders.
• Constructively challenge client requests, ask strong questions, and recommend alternatives instead of simply executing what the client asks for.
• Work with a scrum team (cross-functional teams of 4-12).
• Collect and provide feedback for your team.
• Proactively identify product opportunities, risks, and gaps, and bring recommendations to the client rather than waiting for requirements.
• Facilitate conversations toward clear decisions, especially when stakeholders disagree or requirements are ambiguous.

About you - Tech skills & Experience:

• 2+ years of experience as a Product Owner/Business Analyst of a SaaS product OR serving clients developing a SaaS product in a BA/Product Owner role.
• Experienced working in Agile projects.
• Strong ability to structure and visualize ideas in real time - helping clients understand flows, logic, and next steps with clarity.
• Excellent at structuring work and communication - ensures clear agendas, aligned roadmaps, and closes loops on decisions and follow-ups.
• Skilled in cooperation, conducting talks, meetings, and workshops with United States based, English-speaking clients.
• Experienced in writing down requirements, creating process flows and communicating them to the development team.
• Ability to conduct workshops with the client (use of a wide range of workshop techniques depending on the kind of client and their needs).
• Solid business and product thinking - you get up to speed quickly on a client’s business model, goals, users, and market context, and use that understanding to shape product decisions.

About you - Soft Skills:

• Excellent command of Polish and English (both C1) is required.
• Not afraid to question the status quo.
• Able to communicate clearly with assertiveness and a positive attitude.
• Analytical mindset (understand the project from the helicopter view and in detail).
• Open-minded, have a problem-solving way of thinking.
• Excellent at self-management & decision-making.
• Happy to take ownership of the product and comfortable moving it forward without needing constant direction - you know what needs attention and close gaps proactively.
• Adaptable communicator - able to adjust the level of detail and framing depending on whether you’re talking to developers, Product Owners, or senior business stakeholders.
• Open to learning from your exceptional teammates and co-workers.

Nice to have:

• Experience in working with Senior Executives
• Understanding of web development technical concepts
• History of working with American stakeholders

Recruitment process:

• CV Review
• Phone call with our Recruiter (15min)
• Soft-skills interview with our Recruiter (1h)
• Technical interview with Product Team (1,5h)
• Interview with your Department Head (1h)
• Decision and feedback 🥳

9,000 zł - 17,500 zł a month

Salary: PLN 9.000 - 17.500 + VAT (B2B)

Join us and have a real impact on the road to a project’s success!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Type: Full-time, salaried employment

Location: Remote, United Kingdom only.

Salary Range: £90,000 - £105,000 + stock options.

Who We Are

Focal Systems is the industry leader in retail AI solutions. We are headquartered in San Francisco, California with operations in Canada and the UK, and a tech-hub in Poland. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with some of the top retailers in the world.

We seek smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!

What You Will Be Responsible For

As Senior Product Manager, you will take ownership of how data is processed at Focal, and shape what that path becomes: from the imports that bring a retailer’s planograms, inventory and store metadata into our platform, through the pipelines that turn them into signal, to the metrics and reports their head office acts on. You will work with data engineering, data scientists, analytics, customer success and the retailers themselves. What you build are data products, and the measure of one is what a retailer does differently because of it.

This is a hands-on role. You will set direction and priorities as we roll out to hundreds of new stores, but you are also expected to know the systems well enough to be a partner in an engineering design conversation, pull your own numbers when something looks wrong, and hold a strong position in the discussions with customers.

What We Are Looking For

• You are a peer to the engineers you work with, someone who understands the systems well enough to know what is expensive and why and when to push back
• You are drawn to the seams between teams, where ownership is shared and the hardest problems live
• You write your own queries and interrogate the answers before anyone else has to, and you can name the business number a data product of yours moved
• You can change your mind in a technical argument, and you can point to the time you did
• You have strong judgment about what not to build, and you have killed your own work when it stopped earning its place
• You use AI as part of how you actually work, and you have built things with it that other people went on to use, not demos you gave once
• You communicate complicated things crisply to people who do not share your context, including customers hearing an answer they did not want
• You build things that outlast you, whether runbooks, tooling or documented decisions, because you would rather remove yourself as a dependency than be indispensable

What You Will Do

• Own product direction for the full data path, from how a retailer’s data arrives to what our reports say, and set the priorities where the two ends pull against each other
• Own how customer data gets into Focal: imports, planograms, store metadata, cut-off configuration, and the chain-specific flows each retailer needs
• Own what comes out and whether anyone acts on it: the metrics, the reporting APIs, the insight-generating agents, and the customer-facing dashboards a head office runs its week on
• Run discovery with retailers and store colleagues, and turn what you learn into a product
• Ship, then find out whether anyone used it, and act on the answer
• Automate your own work with AI and share what you build with the rest of the product team

What You Need to Be Successful

• 5+ years in product management, including real time on a technically deep product where you owned integrations, data, or both
• Enough technical depth to reason about APIs, data pipelines and system boundaries, and to be an equal partner in an engineering discussion
• Experience building for a hierarchy of users who need different things from the same data: a store manager, a regional director and a head of supply chain reading one dataset three ways, served by one configurable surface
• Hands-on comfort with SQL and the ability to answer your own data questions
• Fluency in the analytics and BI tooling landscape, and a view on what makes a dashboard worth returning to rather than merely correct
• Demonstrated ownership of a product roadmap end to end, from problem definition through to something shipped and adopted
• A track record of getting things done across teams, and the communication to influence engineering and commercial partners
• Experience working directly with enterprise customers, including holding a position they disagree with
• Comfortable operating remote-first, across a distributed team
• Willingness to travel occasionally for store and customer visits

What Would Set You Apart

• Experience in working with high-volume, noisy sensor or computer-vision data
• Experience with change data capture into a cloud warehouse (ideally Snowflake)
• Experience shipping AI-powered features, including the call on when a model is good enough to ship

Why Focal Systems

Joining Focal Systems means becoming part of a company that’s truly making a difference in the retail world. Here’s why you should consider us:

• Strong Values and Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavours.

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

• Competitive Salary & Attractive Stock
• Generous Paid Time Off
• Pension
• Sick Leave
• Parental Leave
• Learning and Development Budget

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Obesity affects more than 40% of U.S. adults, and as GLP-1 medications reshape the field, Obesity and Cardiometabolic Medicine is in a period of rapid growth and opportunity. Form Health is at the forefront of that shift, building a clinical model that combines rigorous, personalized medical care with the technology to make it accessible at scale.

Every Form Health patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral health, physical activity, and FDA-approved medication, if appropriate. Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality, guideline-based obesity and cardiometabolic care nationwide. We’re deeply invested in our core value of putting patients first, and equally committed to building a culture where every employee is valued and we learn and grow together.

About the Role:

The Care Delivery team builds the tools that let our clinical team run a high-performing virtual practice — from prescribing and prior authorizations to the day-to-day workflows clinicians rely on to do their best work with patients. This role is highly visible within Form Health: the tools you ship directly shape how our clinical team practices and, downstream, how our patients experience care. We’re looking for someone who’s genuinely energized by hard, regulated, multi-stakeholder problems — with clinical, patient, payer, and operational constraints — as well as someone who uses AI as a real part of supercharging their work, rather than a buzzword on a resume.

This role will report to our Lead Product Manager for Care Delivery, with significant ownership from day one and plenty of room to help shape how the practice scales as the team grows. This role is fully remote and can be located anywhere in the U.S. ( Note: while not required, it is beneficial to be in or close to the Eastern Time zone given frequent collaboration with our Boston-based clinical and operations leaders)

What You Will Do:

• Deeply understand Form Health’s clinical and business needs: identify and prioritize jobs-to-be-done using research and user feedback
• Own key care delivery capabilities end-to-end — e.g., prescribing, prior authorizations, virtual visit workflows
• Partner with clinical leadership to triage and prioritize incoming product requests, balancing clinical needs against broader roadmap priorities
• Translate business and user needs into clear product requirements, including user stories, use cases, and functional specs
• Partner with engineering, design, operations, and clinical teams to ship best-in-class tools for our clinical practice
• Track key program and product metrics for your area, and report on progress and health to Form Health’s leadership team
• Facilitate sprint planning, standups, backlog grooming, and  retrospectives to keep the team aligned and shipping
• Partner with clinical education and enablement to roll out new features  smoothly — change management, communications, and training
• Identify where AI and automation can responsibly reduce clinical or administrative burden (e.g., documentation, prior-auth workflows, care coordination), and partner with engineering to evaluate and ship those capabilities thoughtfully

About You:

• 5+ years building enterprise experiences with complex workflows

• Comfortable diving into technical problems — APIs, workflows spanning homegrown and third-party systems

• Clear communicator cross-functionally in a remote-first environment

• A track record that includes:

  • Evaluating third-party vendors and driving coordination across multiple systems
  • Defining where a product should go, rallying a team behind it, and delivering results iteratively
  • Owning a product area end-to-end — strategy and prioritization through rollout and adoption

• Fluent in using AI as part of your own PM craft — drafting specs, synthesizing research, prototyping — and curious about where AI can responsibly augment clinical operations

• Proactive ownership over your area of responsibility, with a strong sense of accountability and an execution-oriented mindset — comfortable applying structure to ambiguous situations in a fast-growing startup

• Genuinely excited to make compassionate, evidence-based healthcare accessible — and energized, not deterred, by the complexity of a regulated, high-stakes domain

Preferred:

• Understanding of healthcare, virtual care delivery, or health insurance
• Experience shipping AI-powered features, ideally within a tech-enabled services organization
• Prior experience in a startup and/or high growth environment

More about Form Health’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

Form Health’s commitment to building a diverse, equitable, and inclusive work environment:

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.

Base Annual Salary

$150,000—$180,000 USD