HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to...

About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 1100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

You own our major Southwest markets end-to-end, with our highest priority focus in Arizona and Texas. That means identifying problematic areas in the market before a scorecard tells you, knowing where supply and demand are out of balance, carrying the relationships with our highest-volume servers yourself, and being accountable for the region hitting its KPIs. This role is well suited to someone who has previously worked in a market that was underperforming and knows how to turn it around.

You bring a data background — someone who doesn’t wait for a report but goes and collects the data themselves, then pairs it with on-the-ground judgment to decide what to do next.

This role sits at the intersection of strategy and execution. You’ll collaborate with centralized Process Server Network teams and with project managers to implement changes on the ground. You drive real change in your market and feed learnings back so what works in the Southwest can scale across the network. You’ll also work closely with Compliance when improvements touch evidence chain or court delivery, and with Support & Experience teams on network-facing communications and support tooling.

This is a builder role. You’ll be writing the playbook and executing it in real time. This position is remote, but you must be located in Arizona or Texas.

What You’ll Own

• Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets
• Identifying problematic areas in the market — spotting where performance is slipping and diagnosing the root cause before it shows up on a scorecard
• Relationships with the region’s highest-volume servers as the face of ABC Legal in-market, not a name on an email
• Root cause analysis when something’s off, to clearly define the problem and provide recommended next steps, not just a flag
• Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption), you’re the point of contact translating what’s happening on the ground into real-time guidance for the network and for leadership
• Execution of marketplace pilots includes running tests in market, tracking what’s actually happening on the ground, and reporting back with speed and honesty, working closely with project managers to scope and track this work
• Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does
• Regional SLO attainment by tier, coverage gap closure, and market health reporting
• Direct management of W2 employees on your team — approving time cards and completing performance reviews
• Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

What We’re Looking For

You’ve owned a local market for a gig, delivery, or field service business, ideally one that was underperforming when you took it on. What matters most is that you’ve actually balanced supply and demand by combining in-market observations with data you collected yourself, coached someone to higher performance in a frontline or contract role, managed W2 employees through the formal parts of the job (time cards, performance reviews), and are willing to experiment, iterate, and quickly scale the best learnings.

Qualifications:

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming
• A data background — someone who collects the data themselves rather than waiting for a report — combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
• Experience managing W2 employees, including approving time cards and completing performance reviews
• Comfort working with project managers to scope and execute in-market initiatives
• At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
• Desire to be on the ground in the market; this is not a remote strategy seat
• Ability to distill what you’re seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate
• Can communicate market health clearly enough that leadership doesn’t have to chase you for it; written updates, not just verbal color, when it matters

Preferred Qualifications:

• Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
• SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
• Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
• Experience building in ambiguous environments where the playbook didn’t exist yet
• Has managed someone in a contract or hourly role and understands how that coaching differs

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $70,000–$85,000, (depending on experience)

Schedule: Full-time, Monday–Friday

Travel: ~20%

This position is remote, but you must be located in Arizona or Texas.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Finance team

The Finance team ensures Affirm remains financially sound and strategically positioned for growth. Our team manages financial planning, accounting, pricing, vendor management, tax, investor relations, and corporate development. We deliver timely insights, accurate reporting, and careful analysis to support decision-making. From day-to-day financial operations to major investments, we enable sustainable, informed growth by maintaining strong fiscal discipline.

About the role

The Financial Systems team owns the data, technology, and reporting capabilities that support Accounting, including key third-party applications such as NetSuite, Zip, Navan, Workato, and BlackLine. We are embarking on a multi-year initiative to modernize Affirm’s financial systems, support continued growth across global markets, and reimagine how Accounting operates through scalable technology, trusted data, automation, and AI.

What you’ll do

• Lead end-to-end development activities across the financial systems landscape, including solution architecture, technical design, configuration, development, testing, deployment, release management, and production support.

• Define the enterprise architecture and technical roadmap for global ERP and EPM platforms, supporting cloud transformation across Oracle Fusion Cloud ERP, SAP S/4HANA, NetSuite, or equivalent platforms.

• Architect, build, and deploy scalable integrations that ingest, transform, validate, reconcile, and distribute complex, high-volume financial and operational data sets across ERP, EPM, data warehouse, HCM, loan ledger, sales, and reporting platforms.

• Partner with VPs and Senior Directors to align on priorities, resolve competing demands, and establish a clear, shared roadmap for Financial Systems.

• Collaborate across the product development lifecycle with Product Management, Engineering, and Accounting to ensure technical sustainability, risks, dependencies, and trade-offs are well understood and managed.

• Act as a force multiplier by defining and advocating for effective technical solutions and operational processes.

• Own your team’s operations and system availability by ensuring the appropriate monitoring, triage rotations, playbooks, policies, testing, and alerting are in place to support business continuity and on-call efforts.

• Foster a culture of quality and ownership by establishing strong code review and design standards and advocating for them beyond your team through clear written communication and technical discussions.

• Develop talent by providing meaningful feedback and guidance, creating growth opportunities, and leading by example.

What we look for

• You have 10+ years of experience leading the design, implementation, and operation of enterprise ERP, financial reporting, and planning platforms at scale, such as NetSuite, Oracle, SAP, Workday, Hyperion, Anaplan, or similar solutions.

• Develop integrations between ERP and EPM platforms—including NetSuite, Oracle ERP Cloud, SAP, Oracle EPM Cloud, OneStream, and Anaplan—to support consolidation, close, intercompany accounting, allocations, planning, forecasting, management reporting, and regulatory disclosures.

• Use technologies such as REST and SOAP APIs, NetSuite SuiteTalk and SuiteScript, Oracle Integration Cloud, SAP Integration Suite/CPI, MuleSoft, Boomi, Informatica, Fivetran, dbt, Snowflake, SQL, Python, JSON/XML, SFTP, and event-based integration patterns.

• You have a strong understanding of Accounting and Finance processes, including Procure-to-Pay (P2P), Record-to-Report (R2R), Order-to-Cash (O2C), financial close, consolidation, management reporting, and financial planning.

• Lead the technical design of data models, transformation logic, business rules, calculation engines, reconciliation controls, exception handling, audit trails, and data-quality monitoring across financial applications.

• Establish reusable integration frameworks and engineering standards covering API management, authentication and authorization, OAuth 2.0, encryption, scheduling, monitoring, logging, error handling, retries, and disaster recovery.

• You understand the governance, security, auditability, data integrity, and internal control requirements associated with financial systems in a regulated and publicly traded environment.

• Implement automated deployment and release-management processes using Git, Azure DevOps, Jenkins, or comparable CI/CD tools, with appropriate version control, environment management, testing, and rollback procedures.

• You have a demonstrated ability to build, develop, and retain high-performing teams while establishing a culture of accountability, collaboration, quality, and continuous improvement.

• You are an effective cross-functional leader who can influence senior stakeholders and build strong partnerships across Accounting, Finance, Product, Engineering, Procurement, Internal Audit, and other business functions.

• You have strong written and verbal communication skills and can clearly explain complex financial, technical, and operational topics to both technical and non-technical audiences.

Base Pay Grade - O

Equity Grade - 10

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $220,000 - $280,000

USA base pay range (all other U.S. states) per year: $195,000 - $255,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees

• Unlimited PTO, with employees encouraged to take at least 15 days a year

• 10 paid company holidays

• Paid parental leave

• Remote-friendly with flexible scheduling built around core collaboration hours

• Commuter benefits for office-based employees

About The Role

You’ll work hand-in-hand with GTM leadership and the sales team and will partner regularly with Finance, Legal, and Marketing to help optimize the deal cycle. You’ll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and forecast infrastructure, and the reporting and analysis that helps Sales leadership run the business. You will report directly to the VP of Revenue Operations/SMB Sales, and you two will partner closely on the broader revenue operations agenda.

At Ketch, operations sits at the intersection of systems, process, and data: you’ll design systems that minimize manual processes wherever reasonable – building for scale rather than an automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses drive the next round of process and systems improvements.

AI is changing what a lean operations team can accomplish. Rather than building out separate ops leads, system admins, and pods of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of Sales leaders.

This is a remote role within the United States.

Responsibilities

Deal Desk & Pricing:

• Own the deal desk. Structure, review, and shepherd non-standard deals from quote through approval, and be the person Sales calls when a deal does not fit the standard shape. Keep the approval path fast and predictable, and make the standard shape the easy one to sell.

• Own pricing strategy and operations: packaging, price books, discount guardrails, approval thresholds, and the quote-to-close mechanics that enforce them. Analyze realized discounting, win rates by price point, and deal shape to recommend pricing changes, and build the case for them with data.

• Partner with Finance and Legal on contract terms, order forms, and revenue recognition inputs so the deal desk speeds deals up rather than slowing them down.

Pipeline, Forecast & Reporting:

• Own pipeline hygiene, stage definitions, and the forecast cadence. Give Sales leadership a forecast they trust and can defend, and the reporting to see where it is drifting before quarter end.

• Build the reporting and self-serve dashboards Sales leaders, managers, and reps use daily: pipeline coverage, conversion by stage and segment, velocity, quota attainment, activity-to-outcome linkage, and territory performance.

• Run the analyses that change how Sales operates, not just report the numbers. Segment profitability, ROI on sales investments, ramp and productivity by cohort, win/loss patterns. Construct the business case, and tell the story.

Systems:

• Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.

• Own the Sales side of the CRM and the surrounding stack (CPQ or quoting, forecasting, sales engagement, and conversation intelligence), including the workflow, data model, and integration work that keeps it clean.

• Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that let Sales leaders answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.

Planning:

• Support territory and quota planning, capacity modeling, comp plan mechanics, and headcount analysis alongside Sales and Finance leadership.

Experience

• 7+ years in sales operations, revenue operations, or a comparable analytical GTM role at SaaS companies

• 3+ years directly supporting a Sales organization, including hands-on deal desk or pricing ownership

• Demonstrated track record of designing and implementing sales systems built to scale

• Example systems include: Salesforce, HubSpot, CPQ and quoting tools, forecasting platforms, sales engagement and conversation intelligence tooling

• Demonstrated experience running analyses that informed pricing, process, or systems changes

• Fluency with the numbers that run a sales org: pipeline coverage, conversion, velocity, ASP, discount realization, quota attainment

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built

• Comfort operating as a senior individual contributor: you are the Sales Ops team, augmented by AI, and you like it that way

• Sound judgment under deal pressure: you can hold a pricing line and still be the person reps want in the room

• Demonstrated ability to translate operational and systems work into measurable business value

• History of success working as part of a virtual global team environment

• Exceptional time management and people alignment skills

• Bachelor’s degree or equivalent

• Able to legally work in the United States

• English language fluency (spoken and written)

$160,000 - $200,000 a year

The US Base Salary range for this full-time position is $160,000 – $200,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees

• Unlimited PTO, with employees encouraged to take at least 15 days a year

• 10 paid company holidays

• Paid parental leave

• Remote-friendly with flexible scheduling built around core collaboration hours

• Commuter benefits for office-based employees

About The Role

You’ll work hand-in-hand with GTM leadership and the sales team and will partner regularly with Finance, Legal, and Marketing to help optimize the deal cycle. You’ll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and forecast infrastructure, and the reporting and analysis that helps Sales leadership run the business. You will report directly to the VP of Revenue Operations/SMB Sales, and you two will partner closely on the broader revenue operations agenda.

At Ketch, operations sits at the intersection of systems, process, and data: you’ll design systems that minimize manual processes wherever reasonable – building for scale rather than an automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses drive the next round of process and systems improvements.

AI is changing what a lean operations team can accomplish. Rather than building out separate ops leads, system admins, and pods of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of Sales leaders.

This is a remote role within the United States.

Responsibilities

Deal Desk & Pricing:

• Own the deal desk. Structure, review, and shepherd non-standard deals from quote through approval, and be the person Sales calls when a deal does not fit the standard shape. Keep the approval path fast and predictable, and make the standard shape the easy one to sell.

• Own pricing strategy and operations: packaging, price books, discount guardrails, approval thresholds, and the quote-to-close mechanics that enforce them. Analyze realized discounting, win rates by price point, and deal shape to recommend pricing changes, and build the case for them with data.

• Partner with Finance and Legal on contract terms, order forms, and revenue recognition inputs so the deal desk speeds deals up rather than slowing them down.

Pipeline, Forecast & Reporting:

• Own pipeline hygiene, stage definitions, and the forecast cadence. Give Sales leadership a forecast they trust and can defend, and the reporting to see where it is drifting before quarter end.

• Build the reporting and self-serve dashboards Sales leaders, managers, and reps use daily: pipeline coverage, conversion by stage and segment, velocity, quota attainment, activity-to-outcome linkage, and territory performance.

• Run the analyses that change how Sales operates, not just report the numbers. Segment profitability, ROI on sales investments, ramp and productivity by cohort, win/loss patterns. Construct the business case, and tell the story.

Systems:

• Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.

• Own the Sales side of the CRM and the surrounding stack (CPQ or quoting, forecasting, sales engagement, and conversation intelligence), including the workflow, data model, and integration work that keeps it clean.

• Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that let Sales leaders answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.

Planning:

• Support territory and quota planning, capacity modeling, comp plan mechanics, and headcount analysis alongside Sales and Finance leadership.

Experience

• 7+ years in sales operations, revenue operations, or a comparable analytical GTM role at SaaS companies

• 3+ years directly supporting a Sales organization, including hands-on deal desk or pricing ownership

• Demonstrated track record of designing and implementing sales systems built to scale

• Example systems include: Salesforce, HubSpot, CPQ and quoting tools, forecasting platforms, sales engagement and conversation intelligence tooling

• Demonstrated experience running analyses that informed pricing, process, or systems changes

• Fluency with the numbers that run a sales org: pipeline coverage, conversion, velocity, ASP, discount realization, quota attainment

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built

• Comfort operating as a senior individual contributor: you are the Sales Ops team, augmented by AI, and you like it that way

• Sound judgment under deal pressure: you can hold a pricing line and still be the person reps want in the room

• Demonstrated ability to translate operational and systems work into measurable business value

• History of success working as part of a virtual global team environment

• Exceptional time management and people alignment skills

• Bachelor’s degree or equivalent

• Able to legally work in the United States

• English language fluency (spoken and written)

$160,000 - $200,000 a year

The US Base Salary range for this full-time position is $160,000 – $200,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

GENERAL SUMMARY:

The Associate Director, Clinical Operations will be responsible for implementation, execution and oversight of all clinical trials within a clinical program, in coordination with cross-functional project teams to ensure that assigned clinical trials are executed on time, within budget, and in compliance with GCP and other applicable guidelines and regulations.

MAJOR DUTIES & RESPONSIBILITIES:

• Partner with Director of Clinical Operations to develop and manage clinical programs in compliance with corporate objectives and timelines
• Provide operational leadership to the direction, planning, execution and interpretation of clinical trials and data collection by effectively developing and monitoring clinical trial/program timelines, budgets, risks and mitigation plans
• Provides guidance and mentoring to Clinical Trial Managers (CTMs) and junior level team members in study document development, vendor and study management, study implementation, issue resolution, timelines, budgeting and resourcing
• Independently oversee day-to-day activities of the Clinical Trial Operations and Clinical Data Management groups
• Collaborate with Finance/Business Operations on annual budget planning (external spend) as well as quarterly budget reviews and re-forecasts; designing, implementing, and overseeing clinical vendor outsourcing strategy; actively participating in the selection of vendors to support 4DMT clinical trials as well as active governance of them; participating and/or leading vendor governance committees
• Ensure that each clinical trial is always inspection ready
• Ensure that each clinical trial is being actively managed by a cross-functional Study Execution Team (SET)
• May sit on product cross-functional core teams as Clinical Operations SME
• Partner closely with Quality to ensure that the programs and 4DMT always remain inspection ready
• Collaborate with Regulatory Affairs and Clinical Sciences on the creation of regulatory submissions and compliance to regulatory requirements (eg, Clincialtrials.gov)
• Addresses escalated study issues in collaboration with CTMs and senior management as appropriate inclusive of risk mitigation plans
• Coordinates the development and maintenance of clinical SOPs as pertains to the program and provides review/ input into cross-functional SOPs and other documents
• Supports development and review of protocols/ amendments, study documents and plans, and operational execution
• Actively participates in CRO, site and vendor selection in order to ensure that trial responsibilities are appropriately delegated and that partners are aligned with corporate objectives; provides ongoing surveillance of progress and ensures that contingency plans are triggered as and where appropriate
• Contributes to the development of the Clinical Operations department processes and procedures and will manage clinical resources to ensure effective implementation of trials.

QUALIFICATIONS:

Education:

• B.S./B.A. in Life Science or related discipline required

• Advanced degree (M.S./M.A., MPH, MHS, MBA) preferred.

• Clinical Research certification preferred, but not required.

Experience:

• B.S./B.A. with 9+ years of industry experience in clinical development with a minimum of 3 years managerial experience, or M.A./M.S. with 4+ years of experience.
• Ophthalmology/Retina experience required
• Relevant experience in clinical trial execution across all phases

Other Qualifications/Skills:

• Proven ability to recruit, retain, organize, and motivate clinical operations personnel

• Ability to communicate to Clinical Operations and Development Leadership team updates and priorities as well as to advocate for required budget and resources

• Ability to manage and oversee programs that have corporate-wide impact

• Ability to develop and manage functional and clinical trial-specific budgets

• Must be self-motivating; prioritize and manage a large volume of work; show attention to detail

• Strong interpersonal skills are essential as this individual will partner with various team members and functional groups for clinical trials and business performance

• Thorough knowledge and understanding of FDA and ICH Guidelines, GCP, medical terminology, and clinical trials

• Ability to be flexible and adaptable to changing business needs

• Excellent communication and interpersonal skills

• Must be able to write clearly and summarize information effectively

• Must be able to present complex information to various audiences

Travel: Anticipate 20%, or as trial needs demand

Physical Requirements and Working Conditions:

• Physical Activity - Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word.
• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $179,000 - $205,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you’ll help over 40 million people every month, with a team that genuinely cares about the work and each other.

AT A GLANCE

We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio.

This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We’re looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health.

This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation.

Where You’ll Be

Preferred locations: Florida, South Carolina, North Carolina, & Georgia

What You’ll Do

Client Management Leadership

• Act as the client’s internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
• Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders
• Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements, anchored in the client’s evolving public health priorities
• Lead strategic account planning for the flagship account, including retention strategy, expansion/enhancement opportunities, and long-range roadmap alignment
• Own revenue targets for the flagship account and its associated solutions
• Lead contract renewal, amendment, and scope-of-work negotiations for the account, partnering with legal, finance, and program leadership as needed

Team Leadership

• Lead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning
• Set team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team’s portfolio of State Quitline accounts
• Serve as an escalation point for the team’s most complex client issues, and model best practices in client consultation, problem-solving, and relationship management
• Monitor key performance indicators and client status/health across the team’s full book of business, ensuring consistent standards of account management
• Support hiring, onboarding, and ongoing skill-building for the Client Services team

Cross-Functional & Strategic Contribution

• Represent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery
• Engage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution
• Contribute to and help lead the procurement response process for the flagship account and support the broader team’s procurement response efforts for existing and prospective clients
• Create and champion strategic plans to target priority populations across accounts
• Present business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership

Travel

• Travel periodically for onsite client visits, team building, and educational conferences

What We’re Looking For

Required Qualifications

• 7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts
• 2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)
• Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders
• Strong organizational and multi-tasking skills, with the ability to balance hands-on account ownership with team leadership responsibilities
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders
• Strong problem-solving skills, with a creative, proactive, and calm approach under pressure
• Proven ability to prioritize competing projects and tasks to meet established deadlines across both account and team responsibilities
• Must live within the region of the key State Client to accommodate client meetings and travel needs

Preferred Qualifications

• Background in public health or a health care–related field
• Prior experience in a formal people-management or team-lead role
• Experience working with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com)
• Experience with contract monitoring, amendments, scope-of-work review, and budget management
• Experience contributing to or leading RFP responses

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $86,250 - $110,000

*Note actual salary is based on geographic location, qualifications and experience

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.

Who We Are:

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We’re the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

#LI-Hybrid

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

GENERAL SUMMARY:

The Associate Director, Clinical Operations will be responsible for implementation, execution and oversight of all clinical trials within a clinical program, in coordination with cross-functional project teams to ensure that assigned clinical trials are executed on time, within budget, and in compliance with GCP and other applicable guidelines and regulations.

MAJOR DUTIES & RESPONSIBILITIES:

• Partner with Director of Clinical Operations to develop and manage clinical programs in compliance with corporate objectives and timelines
• Provide operational leadership to the direction, planning, execution and interpretation of clinical trials and data collection by effectively developing and monitoring clinical trial/program timelines, budgets, risks and mitigation plans
• Provides guidance and mentoring to Clinical Trial Managers (CTMs) and junior level team members in study document development, vendor and study management, study implementation, issue resolution, timelines, budgeting and resourcing
• Independently oversee day-to-day activities of the Clinical Trial Operations and Clinical Data Management groups
• Collaborate with Finance/Business Operations on annual budget planning (external spend) as well as quarterly budget reviews and re-forecasts; designing, implementing, and overseeing clinical vendor outsourcing strategy; actively participating in the selection of vendors to support 4DMT clinical trials as well as active governance of them; participating and/or leading vendor governance committees
• Ensure that each clinical trial is always inspection ready
• Ensure that each clinical trial is being actively managed by a cross-functional Study Execution Team (SET)
• May sit on product cross-functional core teams as Clinical Operations SME
• Partner closely with Quality to ensure that the programs and 4DMT always remain inspection ready
• Collaborate with Regulatory Affairs and Clinical Sciences on the creation of regulatory submissions and compliance to regulatory requirements (eg, Clincialtrials.gov)
• Addresses escalated study issues in collaboration with CTMs and senior management as appropriate inclusive of risk mitigation plans
• Coordinates the development and maintenance of clinical SOPs as pertains to the program and provides review/ input into cross-functional SOPs and other documents
• Supports development and review of protocols/ amendments, study documents and plans, and operational execution
• Actively participates in CRO, site and vendor selection in order to ensure that trial responsibilities are appropriately delegated and that partners are aligned with corporate objectives; provides ongoing surveillance of progress and ensures that contingency plans are triggered as and where appropriate
• Contributes to the development of the Clinical Operations department processes and procedures and will manage clinical resources to ensure effective implementation of trials.

QUALIFICATIONS:

Education:

• B.S./B.A. in Life Science or related discipline required

• Advanced degree (M.S./M.A., MPH, MHS, MBA) preferred.

• Clinical Research certification preferred, but not required.

Experience:

• B.S./B.A. with 9+ years of industry experience in clinical development with a minimum of 3 years managerial experience, or M.A./M.S. with 4+ years of experience.
• Ophthalmology/Retina experience required
• Relevant experience in clinical trial execution across all phases

Other Qualifications/Skills:

• Proven ability to recruit, retain, organize, and motivate clinical operations personnel

• Ability to communicate to Clinical Operations and Development Leadership team updates and priorities as well as to advocate for required budget and resources

• Ability to manage and oversee programs that have corporate-wide impact

• Ability to develop and manage functional and clinical trial-specific budgets

• Must be self-motivating; prioritize and manage a large volume of work; show attention to detail

• Strong interpersonal skills are essential as this individual will partner with various team members and functional groups for clinical trials and business performance

• Thorough knowledge and understanding of FDA and ICH Guidelines, GCP, medical terminology, and clinical trials

• Ability to be flexible and adaptable to changing business needs

• Excellent communication and interpersonal skills

• Must be able to write clearly and summarize information effectively

• Must be able to present complex information to various audiences

Travel: Anticipate 20%, or as trial needs demand

Physical Requirements and Working Conditions:

• Physical Activity - Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word.
• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $179,000 - $205,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

THE COMPANY: Juul Labs’s mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the...

OverviewJOB SUMMARYThis Foreclosure Specialist Team Lead position will report to the Foreclosure Supervisor.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.With our purified, high-precision cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.

Summary of Role: The Director, Case Managementwill lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers.

You will play a key role in refining Orca Bio’s post-launch customer service model and scaling the case management infrastructure. This role is a strong fit for someone who thrives in a launch-phase environment and is energized by the opportunity to shape how Orca Bio delivers exceptional customer service as it scales the safe, reliable delivery of TREGZI.

Travel Expected: up to ~25%, primarily to Orca Bio office locations in the California Bay Area, or customer sites/conferences.

Responsibilities:

Team Leadership & Daily Operations

• Oversee the daily operations of the case management team, including patient journey monitoring, adherence to service level expectations, and resolution of escalations as they arise, with real-time support to case managers and treatment centers.
• Create and manage the staffing and scheduling model for the order management/case management function, ensuring optimal patient throughput and site experience.
• Lead daily huddles, ensure timely internal communication, and reinforce best practices and SOP compliance.
• Foster a high-performance, best-in-class, service-oriented, and a supportive, cohesive culture within the team. Support growth and development for team members.
• Serve as the case management liaison with field team leaders. Partner cross-functionally to ensure the timely distribution of information.

Launch Readiness & Continuous Improvement

• Collaborate with Commercial and Technical Operations leadership to refine and scale the TREGZI customer service model, including workflows, team structure, ways of working, escalation protocols, and cross-functional handoffs.
• Partner with existing case management expertise to continuously refine case management SOPs, work instructions, and training materials.
• Contribute to user requirements of Orca Bio’s commercial ordering platform, as needed.
• Track and report on key performance indicators, identifying trends and opportunities for team optimization.
• Partner with cross-functional stakeholders to resolve operational gaps and improve case handling efficiency.

Required Qualifications:

• 12+ years of experience in patient case management, order coordination, transplant operations, or healthcare call center leadership, preferably in cell or gene therapy, oncology, or complex therapeutics in a commercial environment.
• 6+ years in a team lead capacity, with responsibility for scheduling, coaching, mentoring, and daily operations.
• Industry experienced required.
• Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics.
• Excellent interpersonal skills with a service-first mindset and calm, solution-oriented approach to escalation management.
• Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment.
• Experience with call center structure, shift design, or customer service models is a plus.

$150,000 - $215,000 a year

The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

General Overview: The Outreach Team is one of the top face-to-face fundraising vendors in the country. We bring people together from all walks of life and corners of the country to help good groups do great things.

The F2F Regional Director will provide a key leadership role in the growth and development of our face-to-face business. They will help to manage staff, launch new offices, and oversee successful fundraising campaigns for multiple national clients.

This is a Regional Director-level role reporting to the National or Deputy National Face-to-Face Director.

Locations: This is a remote position. You should expect to travel between 10-15 days per month, on average.

Position Timeline & Advancement

This position is expected to begin in early 2027. Successful candidates will first complete a comprehensive 2–3 month Lead Director training period, which includes both in-office training and hands-on field experience.

Promotion to Regional Director is contingent upon successfully fulfilling the responsibilities and performance expectations of the Lead Director role.

Responsibilities Include:

Impress Clients by Delivering Quality

• Ensure each office in their region meets client deliverables on an ongoing basis. This includes meeting weekly, monthly and quarterly donor deliverables while also maintaining donor quality. Donor quality will be assessed by donor retention.
• Approach all work with the priority of “wow-ing” our client through professionalism, integrity, and achieving goals.
• Write and edit daily and weekly project reports to clients

Staff Management

• Manage a team of 3-5 Offices and the Lead Canvass Directors (LDs) who run those offices to drive company-wide goals, including donor deliverables, donor retention, staffing and Equity & Justice goals.
• Staff management will include weekly planning meetings, check-ins, trainings, site visits, and formal staff evaluations, as well as wholesale management of LDs through regular team meetings.
• Responsible for meeting Lead and Deputy Director staffing goals including BIPOC staffing goals for all regions they oversee. They will also work with Lead Directors to develop and promote staff to build capacity for program expansion.
• Provide ongoing training to Lead Directors which includes running remote trainings, regional trainings and national training.
• Travel to offices and work with Campaign Directors on the ground and will canvass with the team to lead by example.
• Ensure that staff are following all health and safety protocols.

Office Management

• Serve as the fundamental decision maker and bottom line for success in your offices
• Work as a strategic partner with clients and our internal client success team in developing and executing office strategies
• Keep close attention to office deliverables and proactively identify problems in the program and propose proactive solutions
• Develop, review, and adjust office metrics often, using mathematics and company planning tools for driving the campaign trajectory and achieving goals
• Coordinate office and program launch and shutdown logistics, including, but not limited to: Identifying and renting office spaces, coordinating staff relocation flights, securing the purchase and return of office materials and furniture, etc.

Training & Leadership Development

• The Regional Director along with the National Directors will be responsible for running regular Lead Director and Deputy Director training. This includes presenting content and working in small groups or individually with trainees on skills development.

• The Regional Director will be responsible for identifying staff at all levels with leadership potential and coming up with a plan to move them up a leadership ladder. This includes meeting with directors and canvassers, talking to them about leadership roles, and identifying or running special training to give staff skills for taking on more responsibility.

• The Regional Director will help to ensure we meet Equity and Justice goals in the department. This includes ensuring that departmental goals for hiring and developing BIPOC staff into leadership roles are met.

Recruitment

• The Regional Director will play an integral role in departmental recruitment. This includes conducting interviews, making hiring decisions and ensuring staff are developed and promoted from within the department.
• The Regional Director will also be responsible for working with the National Directors and Recruitment director to assess and refine recruitment strategies to ensure all staffing goals and expansion goals are being met.

Qualifications:

Must haves

• Previous staff management and canvass experience.
• Track record of equity and inclusion.
• Self-starter and excellent problem solving skills.
• Good balance of hands on/hands off as a staff manager.
• Passion for progressive solutions to big problems.
• Willingness to work evenings and weekends
• Willingness to travel an average of 10-15 days per month
• Excellent attention to detail.
• Ability to enforce the health and safety rules across all operations without fail.

Nice-to-haves

• 3+ years of experience in issue and/or electoral campaigns with increasing responsibility over time
• Experience in non-profit fundraising

Salary

This is a salaried position with a range of $105k - $120k per year depending on experience, plus an additional performance-based bonus at the end of every project. We offer benefits including fully paid health care, vacation and sick days.

At The Outreach Team we believe deeply that equity and inclusion in our organization makes us better at our work and helps to build a stronger progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, people with previous felony convictions, members of the LGBTQIA community and people who identify with other underrepresented groups to apply.

About Waymark Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we...

About Waymark Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we...

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing.

You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine.

Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts.

This is an action-oriented leadership role for an operational “athlete” - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting.

Your Impact:

• Global Team Leadership: Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture.
• Annual Planning & Execution: Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams.
• Retention & Growth PMO: Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization.
• Executive Facilitation: Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity.
• Commercial Support & Governance: Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows.

Your Qualifications:

• 8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS.
• Proven People Leadership: Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones.
• Core GTM Mechanics: Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes.
• Execution Track Record: High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer.
• Location Preference: East Coast U.S. preferred (ability to align with global time zones and executive leadership).

Standout Qualities:

• Core Traits: High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail.
• Sales Methodology: Familiarity with enterprise value selling frameworks (e.g., Force Management’s Command of the Message, MEDDPICC, or Challenger).
• Target Background: Experience operating in high-growth, execution-oriented B2B SaaS environments

Team Dynamics: You will partner closely with executive leadership and lead a global team of GTM business partners and data visualization specialists. Your team acts as the central nerve center connecting field execution with executive strategy.

Our Work Style: We run Wrike on Wrike. You will use our collaborative work management platform daily to run annual planning, manage operational portfolios, and track team execution. We value intellectual curiosity, data-backed decision-making, and swift cross-functional execution.

Benefits & Perks:

• Flexible Time Off (FTO)
• Company 401(k) Match
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health (medical, dental & vision) Insurance (EEs + Dependents)
• Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
• Working from Home Allowance ($40 / Monthly)
• $500 Working from Home home office set-up Stipend

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1

The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.

Total compensation pay range

$180,000—$205,000 USD

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

The Role We Need

We’re hiring a Director of Technology Operations to lead the three functions that keep PadSplit’s technology and business operations healthy: Quality Assurance, IT & internal tooling, and Security. You’ll inherit existing teams across each area and be responsible for modernizing how they work: moving QA toward automation, IT toward proactive enablement, and Security toward a structured, risk-based program.

This is a hands-on leadership role. You’ll set strategy and own outcomes across all three areas, while staying close enough to the work to evaluate a test architecture, challenge a vendor renewal, or lead an incident review yourself.

The Person We Are Looking For

We’re looking for a technology leader who has led multiple technology operations functions and knows how to turn reactive, manual processes into scalable systems. You should be comfortable moving between strategy and execution, developing teams while also getting into the details when the situation calls for it.

You’ll need strong technical judgment, particularly across QA, IT operations, and Security, and the ability to translate technical risks and tradeoffs into clear business decisions. Most importantly, you’re a player-coach who can modernize these functions without losing sight of the people and teams responsible for delivering the work.

Here’s What You’ll Be Doing Day-to-Day

• Set QA strategy: Define what quality means at PadSplit, how it’s measured, and how quality is built into the development lifecycle rather than addressed at the end.
• Modernize testing: Increase test automation, improve CI/CD quality gates, and move the team from manual regression toward automation engineering.
• Scale with AI: Evaluate and adopt AI-assisted testing tools for test generation, maintenance, and triage so QA can keep pace with product demand without relying solely on headcount growth.
• Develop teams: Coach existing QA, IT, and Security team members, create career paths, and hire where additional expertise is needed.
• Improve IT: Modernize internal tools and workflows, automate repetitive processes, manage the SaaS portfolio, and identify opportunities to consolidate vendors and reduce costs.
• Build service standards: Establish IT SLAs, self-service resources, and documentation so employees receive fast, predictable support as the company scales.
• Lead security: Own the security roadmap across application, infrastructure, corporate/endpoint security, and vendor risk while establishing policies, training, vulnerability management, and incident response processes.
• Lead incidents: Serve as the escalation point for security incidents, leading response and communication and facilitating blameless postmortems that turn incidents into improvements.

Here’s What You’ll Need to Be Successful

• Leadership experience: 10+ years in technology roles and 5+ years leading teams, including direct leadership experience in at least two of the three areas: QA, IT, or Security, and strong working knowledge of the third.
• Modernization track record: Experience transforming a manual QA organization, ad hoc Security function, or reactive IT organization into a more automated, structured, and proactive operation.
• QA expertise: Strong knowledge of test automation, CI/CD integration, quality metrics, agile product development, and modern approaches to AI-assisted testing.
• AWS experience: Hands-on experience with AWS and enough infrastructure knowledge to make informed QA, IT, and Security decisions.
• IT operations: Strong grounding in IAM/SSO, MDM, SaaS administration, network security tooling, and IT budget management.
• Automation knowledge: Familiarity with modern test automation frameworks such as Playwright, Cypress, or Selenium, with enough technical depth to evaluate architecture and coach the team.
• Business judgment: Strong judgment around build-vs-buy decisions, vendor selection, and how to prioritize limited resources across competing technology needs.
• Executive communication: Able to communicate clearly and directly and translate technical risks, tradeoffs, and decisions into language executives and non-technical stakeholders can understand.

The Interview Process:

• Your application will be reviewed for possible next steps by the Hiring Manager.
• If you meet eligibility requirements, the next step would be a video call with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the next step would be a video interview with our CTO for one (1) hour.
• If warranted, the next step would be a video interview with our key stakeholders for one (1) hour.
• If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
• The panel interview will require a candidate to work on a technical assessment where you will showcase your technology experise to the panel for discussion.
• If warranted, then we move to offer!

Compensation, Benefits, and Perks:

• Fully remote position - we swear!
• Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
• National medical, dental, and vision healthcare plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
• 401(k) plan
• Twelve (12) weeks of paid time off for both birth and non-birth parents
• The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis

$160,000 - $180,000 a year

Compensation is based on the role’s scope, national market benchmarks, the person’s expertise and experience, and the impact of their contributions to our business goals.

Please note: Although the job posting says it’s in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.

Notice to Applicants:

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Headquarters: Remote, USA

About the role

Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing "watchtower" – accountable for correct configuration, rigorous governance, and continuous improvement. 

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own the solution architecture for Genesys Cloud CX — defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time.
• Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider, validating that what gets built actually aligns with Chime's standards and long-term operating model.
• Lead our most complex Genesys initiatives — from new AI platform integrations to major IVR redesigns — translating business and CX requirements into technically sound platform designs and keeping delivery tracks aligned across Engineering, SI, and MSP.
• Own the Genesys vendor relationship on behalf of Operations & Member Experience: managing partner performance to contract and SLAs, escalating issues when needed, and representing Chime's operational priorities to influence the Genesys product roadmap.
• Drive platform effectiveness through data — measuring utilization and feature adoption, identifying optimization opportunities, and building a continuous improvement roadmap that improves routing performance, cost efficiency, and operational resilience.
• Participate in CAB (Change Advisory Board) governance as the platform technical authority, ensuring changes are architecturally sound before release and partnering with the PMO/Change/Governance team to keep things well-sequenced and safe to deploy.
• Build institutional knowledge that outlasts any one vendor or individual — through documentation, runbooks, and architecture decision records that keep Chime genuinely independent in how we operate this platform.

To thrive in this role, you have

• 5+ years of experience in contact center platform operations, architecture, or technical program management — you've been in the weeds on real deployments, not just advised from the sidelines.
• Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration.
• A track record of holding SIs or MSPs accountable — you know how to manage vendor relationships against contracts and SLAs, and you're comfortable escalating when commitments aren't being met.
• Strong solution architecture skills: you think in integration patterns, governance frameworks, and technical standards, and you know how to design for the long term rather than just solving the problem in front of you.
• Experience leading complex, multi-workstream technical programs with third-party implementers — you can keep dependencies untangled and prevent the kind of silent integration failures that only surface at go-live.
• The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders — translating architectural tradeoffs into language that lands with business and CX leaders.
• Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.

#LI-BE1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to family planning reimbursement
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/chime-financial-inc-genesys-platform-program-lead

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

In this role, you will oversee multiple remote teams of case managers responsible for driving pre-litigation personal injury cases through their critical early stages. You’ll lead through the team leads who manage those groups day to day, setting direction for your teams, developing your managers, and holding them to a consistently high standard. Leveraging a suite of industry-leading AI tools and systems, you’ll ensure that every case is handled with precision, urgency, and care, while fostering a culture of excellence, accountability, and collaboration across a distributed team.

This is a fully remote leadership role for a deeply experienced professional who excels in high-volume, detail-driven environments, leads other leaders effectively, and takes pride in developing managers, optimizing workflows, and ensuring that every client’s experience reflects the firm’s highest standards.

What You’ll Do

Leadership & Team Management

• Oversee the day-to-day operations and overall performance of multiple remote case management teams, leading through the team leads who manage them directly.

• Hire, coach, and develop team leads and managers, building their capabilities as people-managers and holding them accountable for their teams’ results.

• Establish the structure, rituals, and standards that keep your distributed, multi-team group aligned and high-performing.

• Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.

• Monitor capacity, workloads, and case distribution across your teams to maintain balance, efficiency, and consistent output.

• Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.

Operational Oversight

• Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.

• Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across your teams.

• Identify and implement process improvements that enhance operational speed, accuracy, and consistency at scale.

• Uphold the firm’s quality standards in every aspect of documentation, communication, and client interaction.

Client & Partner Coordination

• Support your teams in managing client communication, ensuring empathy, clarity, and responsiveness.

• Resolve escalated issues related to treatment, insurance communication, or liens.

• Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.

Cross-Functional Partnership

• Partner closely with cross-functional teams in product, engineering, and data to help build and refine our industry-leading tools and systems.

What You’ll need

• Have 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience leading other managers (a manager of managers).

• Have led and scaled multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.

• Have successfully led remote or distributed teams, and know how to build trust, accountability, and performance across teams you don’t sit with in person.

• Are highly proficient with technology, quick to adopt new tools, and energized by working in an AI-forward environment, leveraging digital systems to drive efficiency, accuracy, and innovation.

• Are a proactive leader who develops strong managers and holds your teams accountable to high standards.

• Communicate clearly, professionally, and confidently with clients, team members, and firm leadership.

• Have strong organizational, problem-solving, and process-improvement skills.

• Thrive with ownership over your teams while partnering effectively within a larger leadership structure.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ABOUT US: Digimarc Corporation (NASDAQ: DMRC) is the global leader in product digitization. A pioneer in digital watermarks, Digimarc connects every physical and digital item to a digital twin that...