About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As the Senior Sales & Customer Success Operations Manager, you will be the business partner embedded deeply within Sales and CS, owning operational execution. You’ll spot the friction and pain points, see exactly where workflows and processes break down, and define what actually needs to change — whether it’s a workflow, a checklist, an ROE, or a comp trigger.

You bring the process rigor and the Business Systems team brings the technical chops to build durable & scalable systems. You define the what and why, translating a business need into a specific, buildable requirement — but you don’t touch the systems yourself. The throughline across everything you do is reducing operational burden, especially manual work, so sales reps and customer success teams can focus on what actually drives impact.

This role reports directly to the Head of Revenue Operations and will not have any direct reports.

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Responsibilities include:

General duties

• Comp operationalization: defines comp calculation logic, QA’s plan payouts, and maintains SPIFF/addendum tracking — the operational counterpart to comp design

• Ad-hoc reporting for both teams

• Spotting and specifying process improvements that make day-to-day easier

Sales Operations

• Own territory transfers, assignment, and evaluation with sales leadership.

• Partner with Finance and Sales leadership to build and enforce the discount approval workflows, and support the deal desk function for non-standard deal configurations.

• Define pipeline stage entry and exit criteria across the sales lifecycle.

• Own forecasting and pipeline health reporting — building and maintaining the reports reps and managers actually use day to day.

• Process end of month commissions and SPIFF payouts accurately

• Document sales rules of engagement (ROE) and maintain the source of truth for processes and Salesforce materials.

Onboarding Operations

• Define and manage the onboarding checklist, escalations, stages, and SLAs. Prioritize “what actually matters” based on evidence, not habit.

• Establish consistent handoff process from sales to onboarding and Restaurant success

• Partner with Business Systems on Salesforce implementation needs — custom fields, reports, or automations.

• Ensure proper tracking is in place to assess impact once changes go live.

Customer Success Operations

• Define and manage customer stages from onboarding through adoption, renewal, expansion, and churn.

• Establish health score logic (what inputs should matter & why), account risk alerts, and workflows with leadership.

• Operationalize new customer segmentation based on revenue and potential (new segmentation design sits with the GTM Strategy lead)

• Reallocate account portfolios balancing RSM workload

• Partner with GTM leadership on capacity planning to ensure workload matches team bandwidth and reps are focused on the highest-impact accounts & tasks to drive the best outcomes

• Process end of month commission and SPIFFS

• Define outreach sequence logic and cadence for hibernated, downgrade accounts and win back accounts, partnering with Business Systems on build.

Reporting and Process Improvement

• Develop and maintain accurate customer data and team activity in Salesforce

• Own data hygiene for clean reporting

• Recommend and implement process improvements that reduce manual work and improve operational efficiency and consistency.

• Audit CRM data, fields, objects, and lifecycle stages to ensure alignment with business processes.

You Should Apply If You:

• Have 6+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional business partner role. Experience with comp plan administration or SPIFF/addendum tracking is a plus

• Have strong operational judgment — you know exactly what a rep or post sales rep needs to be more effective, and can turn that into a clear, buildable requirement rather than a vague ask

• Are comfortable navigating Salesforce, Outreach, and Gong (PlanHat is a nice to have) well enough to build your own reports and pull ad-hoc data

• Are fluent enough in systems and data to speak the same language as a Biz Systems or engineering counterpart, without losing anything in translation

• Have strong problem-solving skills, with the ability to navigate ambiguity and drive solutions proactively while working with minimal direction

• Are comfortable in a fast-paced, scrappy work environment and aren’t afraid to ask probing questions

• Have a high attention to detail, as your specs and reporting directly shape what gets built and how performance gets tracked

• Have strong interpersonal and communication skills with the ability to interact with employees of all levels, including sales and CS leadership

• Have a proven ability to make data-informed decisions and thrive in a dynamic environment under short timelines with changing priorities

• Can diagnose root cause — distinguishing whether a performance gap is a training issue, a metrics/reporting issue, or a comp misalignment issue

About Our Benefits:

• Expected Base Salary: $130,000 - $168,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

#Li-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As the Marketing & Partner Operations Manager, you will be the owner of the systems and infrastructure that drive demand generation and partner-sourced growth. You are expected to identify the problem impacting funnel performance and ensure the system changes are made, end-to-end, to improve efficiency across the revenue engine.

You drive impact on the acquisition side by building durable systems that make channel and partner performance visible and improvable, not just reported after the fact. You define the fix and configure the system directly as a HubSpot admin, partnering with Business Systems, and you’ll need enough fluency in Salesforce to ensure these systems connect seamlessly.

This role reports directly to the Head of Revenue Operations and will not have any direct reports.

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Responsibilities include:

Reporting & Workflows

• Own top of funnel lead routing & assignment, scoring, enrichment, and lifecycle management, built and maintained directly in HubSpot. Partner with Biz Systems on LeanData-side configuration

• Establish clear rules of engagement and ensure attribution logic is accurate, so leads are correctly mapped to the right channel — maintaining the data integrity needed to measure channel ROI with confidence.

• Accelerate revenue and improve pipeline hygiene by implementing automations and workflows across the lead-to-customer lifecycle.

• Proactively identify and fix funnel inefficiencies — including MQL/PQL → SQL handoff rules and SLAs with the Sales & CS Business Partner — to improve speed to lead and conversion metrics.

• Partner with GTM Analytics and Biz Systems on Salesforce data needs for models like Propensity to Revenue or Propensity to Close — ensuring the right fields exist, data flows cleanly between systems, and resulting scores land in Salesforce in a usable way. Model logic and validation stay with GTM Strategy & Analytics.

• Partner with the B2B Marketing team to improve lead management and nurture across all channels (marketing, partnerships, rep-gen) — how and when leads get warmed for the Sales team.

• Deliver ad-hoc reporting for Marketing & Partnerships teams.

• Forecast and project expected pipeline contribution by channel to support GTM planning.

Marketing Ops

• Own end-to-end delivery of marketing workflows and campaigns — build, launch, and post-launch verification — to keep the funnel healthy and acquisition on track.

• Manage the marketing tech stack, including HubSpot and Salesforce infrastructure, integration, and field mapping requirements.

• Standardize campaign management and reporting in SFDC to ensure consistent tracking across Marketing-sourced pipeline.

• Partner closely with Marketing team to execute, measure, and scale multi-channel campaigns

Partnerships Ops

• Own end-to-end delivery of partnerships  workflows and campaigns — build, launch, and post-launch verification — to keep the partner pipeline healthy and performing.

• Own partner tech infrastructure including Partnerstack and Salesforce, integration, and field mapping requirements

• Analyze partner-level lead quality and conversion, collaborate with Partnerships team on incentive experiments to boost performance, and track impact to learn what works

• Monitor partner discount usage, ensuring discounts are only applied to partner-referred deals and flagging misuse that could erode ASP. (Comp design sits with GTM Strategy & Analytics; comp operationalization sits with the Sales & CS Business Partner).

You Should Apply If You:

• Have 5+ years of experience in marketing operations, revenue operations, or a similar systems-focused role, with hands-on HubSpot administration experience

• Have a background in B2B SaaS

• Are a genuine systems builder — comfortable owning a HubSpot instance end to end, not just using one

• Have real depth in lead-to-cash mechanics: routing, scoring, enrichment, campaign tracking, conversion, and attribution

• Instinctively look for where automation can remove manual work and speed up the funnel

• Can go from “here’s the problem” to “here’s the system change that fixes it” without a handoff

• Have enough fluency in Salesforce to ensure HubSpot and SFDC connect seamlessly. PartnerStack experience is a plus

• Have strong problem-solving skills, with the ability to navigate ambiguity and drive solutions proactively while working with minimal direction

• Are comfortable in a fast-paced, scrappy work environment and aren’t afraid to ask probing questions

• Have a high attention to detail, particularly around data hygiene, access/permissions, and workflow configuration

• Are a strong cross-functional communicator, especially with Marketing and Partnerships stakeholders

About Our Benefits:

• Expected Base Salary: $120,000 - $152,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

#Li-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 1100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

You own our major Southwest markets end-to-end, with our highest priority focus in Arizona and Texas. That means identifying problematic areas in the market before a scorecard tells you, knowing where supply and demand are out of balance, carrying the relationships with our highest-volume servers yourself, and being accountable for the region hitting its KPIs. This role is well suited to someone who has previously worked in a market that was underperforming and knows how to turn it around.

You bring a data background — someone who doesn’t wait for a report but goes and collects the data themselves, then pairs it with on-the-ground judgment to decide what to do next.

This role sits at the intersection of strategy and execution. You’ll collaborate with centralized Process Server Network teams and with project managers to implement changes on the ground. You drive real change in your market and feed learnings back so what works in the Southwest can scale across the network. You’ll also work closely with Compliance when improvements touch evidence chain or court delivery, and with Support & Experience teams on network-facing communications and support tooling.

This is a builder role. You’ll be writing the playbook and executing it in real time. This position is remote, but you must be located in Arizona or Texas.

What You’ll Own

• Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets
• Identifying problematic areas in the market — spotting where performance is slipping and diagnosing the root cause before it shows up on a scorecard
• Relationships with the region’s highest-volume servers as the face of ABC Legal in-market, not a name on an email
• Root cause analysis when something’s off, to clearly define the problem and provide recommended next steps, not just a flag
• Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption), you’re the point of contact translating what’s happening on the ground into real-time guidance for the network and for leadership
• Execution of marketplace pilots includes running tests in market, tracking what’s actually happening on the ground, and reporting back with speed and honesty, working closely with project managers to scope and track this work
• Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does
• Regional SLO attainment by tier, coverage gap closure, and market health reporting
• Direct management of W2 employees on your team — approving time cards and completing performance reviews
• Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

What We’re Looking For

You’ve owned a local market for a gig, delivery, or field service business, ideally one that was underperforming when you took it on. What matters most is that you’ve actually balanced supply and demand by combining in-market observations with data you collected yourself, coached someone to higher performance in a frontline or contract role, managed W2 employees through the formal parts of the job (time cards, performance reviews), and are willing to experiment, iterate, and quickly scale the best learnings.

Qualifications:

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming
• A data background — someone who collects the data themselves rather than waiting for a report — combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
• Experience managing W2 employees, including approving time cards and completing performance reviews
• Comfort working with project managers to scope and execute in-market initiatives
• At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
• Desire to be on the ground in the market; this is not a remote strategy seat
• Ability to distill what you’re seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate
• Can communicate market health clearly enough that leadership doesn’t have to chase you for it; written updates, not just verbal color, when it matters

Preferred Qualifications:

• Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
• SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
• Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
• Experience building in ambiguous environments where the playbook didn’t exist yet
• Has managed someone in a contract or hourly role and understands how that coaching differs

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $70,000–$85,000, (depending on experience)

Schedule: Full-time, Monday–Friday

Travel: ~20%

This position is remote, but you must be located in Arizona or Texas.

Headquarters: Oxford, UK
URL: https://getellipsis.com

Description

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We're looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You'll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

 

Support to Alex 

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon. 
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

 

Support to Anna and the wider business 

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis's day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You'll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You'll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

 

Requirements

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager 
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier) 
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required. 

 

Requirements: soft skills 

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You'll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

 

Benefits

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!
• 28 days of paid holiday
• An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days
• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)
• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest
• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in
• Enhanced maternity/ paternity pay, and sick pay

 

The application process

It's important we find the best candidate for this position, and our selection process will reflect this.

Much of our company wiki is externally accessible, and you're encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we're looking for and reading this will significantly increase your chance of success!

We'll review applications on a rolling basis but interviews start after the closing date. There's thus no benefit to rushing to apply: we will bias heavily towards your application's answers rather than your CV, and we'd love for you to take your time.

We're fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and "how to apply". If you think you're a fit, or could be a fit – go for it!

We use video calls for interviews. You'll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we're extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We'll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we'll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

 

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis/j/C4645A1DB1/apply/. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we're looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026. 

To apply: https://weworkremotely.com/remote-jobs/ellipsis-executive-assistant-remote-uk-eu-38k-43k-year

Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees

• Unlimited PTO, with employees encouraged to take at least 15 days a year

• 10 paid company holidays

• Paid parental leave

• Remote-friendly with flexible scheduling built around core collaboration hours

• Commuter benefits for office-based employees

About The Role

You’ll work hand-in-hand with GTM leadership and the sales team and will partner regularly with Finance, Legal, and Marketing to help optimize the deal cycle. You’ll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and forecast infrastructure, and the reporting and analysis that helps Sales leadership run the business. You will report directly to the VP of Revenue Operations/SMB Sales, and you two will partner closely on the broader revenue operations agenda.

At Ketch, operations sits at the intersection of systems, process, and data: you’ll design systems that minimize manual processes wherever reasonable – building for scale rather than an automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses drive the next round of process and systems improvements.

AI is changing what a lean operations team can accomplish. Rather than building out separate ops leads, system admins, and pods of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of Sales leaders.

This is a remote role within the United States.

Responsibilities

Deal Desk & Pricing:

• Own the deal desk. Structure, review, and shepherd non-standard deals from quote through approval, and be the person Sales calls when a deal does not fit the standard shape. Keep the approval path fast and predictable, and make the standard shape the easy one to sell.

• Own pricing strategy and operations: packaging, price books, discount guardrails, approval thresholds, and the quote-to-close mechanics that enforce them. Analyze realized discounting, win rates by price point, and deal shape to recommend pricing changes, and build the case for them with data.

• Partner with Finance and Legal on contract terms, order forms, and revenue recognition inputs so the deal desk speeds deals up rather than slowing them down.

Pipeline, Forecast & Reporting:

• Own pipeline hygiene, stage definitions, and the forecast cadence. Give Sales leadership a forecast they trust and can defend, and the reporting to see where it is drifting before quarter end.

• Build the reporting and self-serve dashboards Sales leaders, managers, and reps use daily: pipeline coverage, conversion by stage and segment, velocity, quota attainment, activity-to-outcome linkage, and territory performance.

• Run the analyses that change how Sales operates, not just report the numbers. Segment profitability, ROI on sales investments, ramp and productivity by cohort, win/loss patterns. Construct the business case, and tell the story.

Systems:

• Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.

• Own the Sales side of the CRM and the surrounding stack (CPQ or quoting, forecasting, sales engagement, and conversation intelligence), including the workflow, data model, and integration work that keeps it clean.

• Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that let Sales leaders answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.

Planning:

• Support territory and quota planning, capacity modeling, comp plan mechanics, and headcount analysis alongside Sales and Finance leadership.

Experience

• 7+ years in sales operations, revenue operations, or a comparable analytical GTM role at SaaS companies

• 3+ years directly supporting a Sales organization, including hands-on deal desk or pricing ownership

• Demonstrated track record of designing and implementing sales systems built to scale

• Example systems include: Salesforce, HubSpot, CPQ and quoting tools, forecasting platforms, sales engagement and conversation intelligence tooling

• Demonstrated experience running analyses that informed pricing, process, or systems changes

• Fluency with the numbers that run a sales org: pipeline coverage, conversion, velocity, ASP, discount realization, quota attainment

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built

• Comfort operating as a senior individual contributor: you are the Sales Ops team, augmented by AI, and you like it that way

• Sound judgment under deal pressure: you can hold a pricing line and still be the person reps want in the room

• Demonstrated ability to translate operational and systems work into measurable business value

• History of success working as part of a virtual global team environment

• Exceptional time management and people alignment skills

• Bachelor’s degree or equivalent

• Able to legally work in the United States

• English language fluency (spoken and written)

$160,000 - $200,000 a year

The US Base Salary range for this full-time position is $160,000 – $200,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees

• Unlimited PTO, with employees encouraged to take at least 15 days a year

• 10 paid company holidays

• Paid parental leave

• Remote-friendly with flexible scheduling built around core collaboration hours

• Commuter benefits for office-based employees

About The Role

You’ll work hand-in-hand with GTM leadership and the sales team and will partner regularly with Finance, Legal, and Marketing to help optimize the deal cycle. You’ll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and forecast infrastructure, and the reporting and analysis that helps Sales leadership run the business. You will report directly to the VP of Revenue Operations/SMB Sales, and you two will partner closely on the broader revenue operations agenda.

At Ketch, operations sits at the intersection of systems, process, and data: you’ll design systems that minimize manual processes wherever reasonable – building for scale rather than an automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses drive the next round of process and systems improvements.

AI is changing what a lean operations team can accomplish. Rather than building out separate ops leads, system admins, and pods of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of Sales leaders.

This is a remote role within the United States.

Responsibilities

Deal Desk & Pricing:

• Own the deal desk. Structure, review, and shepherd non-standard deals from quote through approval, and be the person Sales calls when a deal does not fit the standard shape. Keep the approval path fast and predictable, and make the standard shape the easy one to sell.

• Own pricing strategy and operations: packaging, price books, discount guardrails, approval thresholds, and the quote-to-close mechanics that enforce them. Analyze realized discounting, win rates by price point, and deal shape to recommend pricing changes, and build the case for them with data.

• Partner with Finance and Legal on contract terms, order forms, and revenue recognition inputs so the deal desk speeds deals up rather than slowing them down.

Pipeline, Forecast & Reporting:

• Own pipeline hygiene, stage definitions, and the forecast cadence. Give Sales leadership a forecast they trust and can defend, and the reporting to see where it is drifting before quarter end.

• Build the reporting and self-serve dashboards Sales leaders, managers, and reps use daily: pipeline coverage, conversion by stage and segment, velocity, quota attainment, activity-to-outcome linkage, and territory performance.

• Run the analyses that change how Sales operates, not just report the numbers. Segment profitability, ROI on sales investments, ramp and productivity by cohort, win/loss patterns. Construct the business case, and tell the story.

Systems:

• Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.

• Own the Sales side of the CRM and the surrounding stack (CPQ or quoting, forecasting, sales engagement, and conversation intelligence), including the workflow, data model, and integration work that keeps it clean.

• Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that let Sales leaders answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.

Planning:

• Support territory and quota planning, capacity modeling, comp plan mechanics, and headcount analysis alongside Sales and Finance leadership.

Experience

• 7+ years in sales operations, revenue operations, or a comparable analytical GTM role at SaaS companies

• 3+ years directly supporting a Sales organization, including hands-on deal desk or pricing ownership

• Demonstrated track record of designing and implementing sales systems built to scale

• Example systems include: Salesforce, HubSpot, CPQ and quoting tools, forecasting platforms, sales engagement and conversation intelligence tooling

• Demonstrated experience running analyses that informed pricing, process, or systems changes

• Fluency with the numbers that run a sales org: pipeline coverage, conversion, velocity, ASP, discount realization, quota attainment

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built

• Comfort operating as a senior individual contributor: you are the Sales Ops team, augmented by AI, and you like it that way

• Sound judgment under deal pressure: you can hold a pricing line and still be the person reps want in the room

• Demonstrated ability to translate operational and systems work into measurable business value

• History of success working as part of a virtual global team environment

• Exceptional time management and people alignment skills

• Bachelor’s degree or equivalent

• Able to legally work in the United States

• English language fluency (spoken and written)

$160,000 - $200,000 a year

The US Base Salary range for this full-time position is $160,000 – $200,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

FreedUp are seeking a proactive and detail-oriented Executive Assistant (EA) to support the Founder and CEO of a fast-growing organization building innovative systems.

JOB DESCRIPTION

ABOUT CONTEXT TRAVEL

Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world.  Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime.

Context is a long-standing company founded in 2003. We have been backed by growth equity since 2017.

ROLE: Regional Senior Associate - Italy, Southern Europe and Africa

LOCATION: Remote role

SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM GMT

SALARY: Commensurate with experience

JOB DESCRIPTION

Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations.

The Regional Senior Associate - Italy, Southern Europe and Africa  is a key member of the Italy, Southern Europe, Africa Delivery team. This is a hybrid commercial and operational role. You will own high-value custom requests from first enquiry to confirmed booking, and you will hold deep knowledge of the regional portfolio. The role has two equal halves. The first is client-facing and commercial: converting custom enquiries, advising clients and advisors, and maximizing the value of each booking. The second is behind the scenes: keeping the regional portfolio accurate and fulfillable, working directly with our experts, and using data and tools to improve our regional operations.

The role reports to the Regional Senior Manager - Italy, Southern Europe and Africa, and will work closely with the Regional Director and the Regional Delivery team.

ROLE AND RESPONSIBILITIES

• Own the end-to-end journey for custom and high-value regional requests, from initial qualification and proposal design to closing the sale and identifying upsell opportunities.
• Serve as the primary, proactive contact for clients and advisors, ensuring all proposals are commercially sound, operationally feasible, and accurately tracked.
• Maintain expert knowledge of the ISEA portfolio to ensure fulfillability, support product development, and turn recurring custom requests into repeatable products.
• Monitor backend configurations and flag seasonality risks or portfolio gaps before they impact bookings.
• Manage 1:1 expert communications and build trusted relationships with the regional community, thoughtfully matching experts to clients based on context and expertise.
• Provide clear briefings on custom content and collect expert feedback to drive continuous product improvement.
• Triage the regional inbox daily by urgency and value, maintaining strict data hygiene through consistent tagging and accurate information transfer.
• Maintain communication templates and canned responses to ensure high-quality, reportable regional data.
• Analyze regional trends and root causes to identify client and operational pain points, providing actionable recommendations for cross-functional resolution.
• Fluently utilize the tech stack and AI tools to optimize drafting, research, and data tasks, sharing best practices with the team.
• Design, document, and lead new regional workflows and efficiency projects to improve the overall client experience.
• Mentor and train seasonal contractors and Delivery colleagues.
• Support onboarding of new regional teammates and act as a resource for best practice.
• Actively contribute to weekly Delivery team and cross-regional meetings.
• Participate in region-agnostic initiatives and lead project working groups.

KEY STRENGTHS AND IMPACT AREAS

• Commercial instinct. Converts custom enquiries into confirmed, profitable bookings without losing the personal touch.
• Portfolio depth. Knows the Italian, Greek, Turkey and Africa product well enough to answer most questions without escalating.
• Technical fluency. Adopts tools, including AI, and turns them into time saved for the whole team.
• Data discipline. Tags, records, and reports accurately, so regional decisions are based on real numbers.
• Pattern recognition. Sees the trend behind the individual complaint and proposes the structural fix.
• Expert relationships. Trusted by the expert community, and able to brief them well under time pressure.

WHAT YOU’LL BRING

Required

• 2+ of experience in travel, hospitality, or a comparable client-facing commercial role.
• Proven experience selling or building custom, high-value travel or service proposals with an eagerness to close the sale and celebrate the win
• Native-level English and Italian written and spoken (required), with strong professional judgement in sensitive client and expert-facing communications
• Deep familiarity with and passion for Italy (required), including 3+ years lived or directly relevant professional experience, with a knack for inspiring others to visit.
• Demonstrated autonomous ownership: can triage, decide, and close loops without heavy supervision.Sincere enthusiasm for connecting with clients both via email and over the phone
• Confident with CRM, booking, and communication platforms; fast to learn new systems.
• Comfortable working with data: building a report, reading it, and explaining what it means.
• You are someone who does not stop at the task in front of them. This person spots patterns, brings them to the team, and proposes the process or the tool that fixes the problem for good. Comfort with technology — including AI tools — is central to the role, not a nice to have.
• Resilience and composure—you handle unhappy clients with empathy and a thick skin
• Cultural sensitivity—you have experience and/or interest in working with colleagues and people from around the globe
• A curious, learning-driven mindset—you’d happily be one of our clients yourself

Preferred

• Knowledge of Greece or other Southern Europe destinations.
• Greek or another regional language.
• Experience writing SOPs or training material.
• Background in cultural heritage, art history, archaeology, or a related field.

In exchange, we are thrilled to offer:

• A supportive, mission-oriented work environment with colleagues who care
• Unlimited access to digital lectures and, audio guides, and in-person small group tours
• Annual enrichment stipend to pursue personal and professional interests
• Tech stipend
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy - we have colleagues based in all four corners of the world
• An annual company retreat to connect and celebrate with colleagues in person. (Past locations include New York City, Philadelphia, Lisbon, Barcelona, Mexico City, and Berlin. In 2024 we took the whole company to our birthplace, Rome, to celebrate our 20th anniversary.)

Context Travel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to IT companies around the globe for the past 15 years.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11461 Construction Office & Billing Support Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing construction company is seeking a part-time Virtual Assistant to provide day-to-day office, job-tracking, and billing support as field operations expand.

The company expects to operate approximately 10–20 field crews, creating an increasing need for dependable back-office support. The VA will initially work closely with the owner to learn the company’s workflows before gradually taking ownership of daily field-data entry, weekly billing preparation, basic accounts receivable tracking, email management, and recurring administrative responsibilities.

Previous construction experience is not required. The owner will train the VA on the company’s construction-specific workflows and Fiber Field platform.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Daily Job & Field Tracking

• Review information submitted by field crews regarding completed daily work
• Enter and update daily production information within Fiber Field
• Maintain accurate job logs and supporting records
• Organize information required for weekly billing
• Review entries for completeness and flag missing information
• Gradually take ownership of recurring job-tracking workflows after training

Billing & Accounts Receivable Support

• Compile weekly field logs and supporting documentation
• Prepare information needed for invoicing
• Create and maintain invoices within QuickBooks Online
• Track submitted invoices and basic payment status
• Maintain organized billing and accounts receivable records
• Help ensure completed work is documented and submitted for payment on schedule

Office & Administrative Support

• Monitor and organize the company Gmail inbox
• Assist with routine administrative and office-management responsibilities
• Make outbound business calls when required
• Maintain organized digital files and documentation
• Assist with additional recurring back-office tasks as operations grow

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, office support, bookkeeping support, or similar experience required
• QuickBooks Online experience strongly preferred
• Invoicing or accounts receivable experience preferred
• Strong data-entry and spreadsheet skills required
• Strong written and verbal English communication
• Construction, contracting, field services, or similar experience is a plus but not required
• Comfortable learning client-specific construction software

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong attention to detail and data accuracy
• Comfortable working with repetitive daily production information
• Able to learn new systems quickly
• Comfortable with invoicing and basic financial tracking
• Proactive about identifying missing information
• Able to grow into greater ownership of recurring office processes
• Comfortable supporting a fast-growing field-based business remotely

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• QuickBooks Online – Strongly Preferred
• Fiber Field – Training Provided
• Gmail / Google Workspace
• Microsoft Excel / Google Sheets
• Google Voice or Similar Business Phone System

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible 4-Hour Daily Shift Between 9:00 AM – 3:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Flexible 4-Hour Daily Shift Between 9:00 AM – 3:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: CPT-11465 Real Estate Executive & Transaction Support Virtual Assistant

Independent Contractor – CPT-11465 Real Estate Executive & Transaction Support Virtual Assistant/Business Support VA/Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A North Carolina Realtor is seeking an experienced Real Estate Virtual Assistant to serve as a versatile back-office and executive support resource across her real estate business.

The VA will support CRM and database management, transaction and listing coordination, lead and client follow-up, calendar and inbox management, document organization, and recurring administrative workflows.

This is not intended to be an entry-level real estate position. The client specifically wants someone with previous U.S. real estate experience who already understands real estate terminology, transaction workflows, and CRM management and can become increasingly independent after learning her specific systems and processes.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Transaction & Listing Coordination

• Support buyer and seller transactions from beginning through closing
• Prepare, organize, and maintain transaction documentation
• Coordinate required signatures, disclosures, and supporting documents
• Assist with listing entry and MLS-related administration
• Upload property information, photos, and listing materials as needed
• Track transaction deadlines and outstanding requirements
• Coordinate inspections, vendors, appointments, and other transaction activities

CRM, Lead & Client Support

• Maintain and organize the client’s CRM and real estate database
• Update lead and client records, notes, statuses, and follow-up requirements
• Conduct routine lead and client follow-up
• Assist with appointment setting and confirmations
• Maintain organized follow-up workflows and ensure opportunities do not fall through the cracks
• Support the transition or organization of CRM systems as needed

Executive & Administrative Support

• Manage and organize inbox and calendar activity
• Track recurring tasks, deadlines, appointments, and priorities
• Proactively remind the client of outstanding items and required actions
• Follow up with the client when information or approvals are needed
• Identify missing information or errors rather than waiting for instruction
• Maintain organized documents, files, checklists, and recurring workflows
• Follow the client’s established SOPs and systems

Light Marketing Administration (Secondary)

• Schedule and publish client-provided social media content
• Assist with basic email campaign administration
• Maintain marketing calendars and scheduled activities
• Organize marketing materials and assets
• Support administrative marketing tasks without owning content strategy or creation

Proactive Support & Managing Up

• Act as an additional layer of accountability for the client.
• Remind the client about important deadlines, appointments, and outstanding responsibilities.
• Follow up when requested information or approvals have not been provided.
• Flag scheduling conflicts or competing priorities before they become problems.
• Identify tasks that are falling behind and proactively bring them forward.
• Ask appropriate questions when clarification is genuinely needed rather than making assumptions.
• Recommend practical next steps when an issue is identified.
• Present problems clearly along with relevant information needed for the client to make a decision.
• Take ownership of routine processes once trained.
• Anticipate recurring needs based on established workflows and past patterns.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Strong hands-on experience in U.S. residential real estate required.
• Senior-level experience preferred.
• Strong property management candidates with transferable U.S. real estate experience may also be considered.
• Transaction coordination experience strongly preferred.
• Listing coordination and MLS experience strongly preferred.
• Real estate CRM/database management experience required.
• Experience supporting buyer and seller transactions preferred.
• Executive assistant or high-level administrative support experience preferred.
• Lead and client follow-up experience required.
• Strong written and verbal English communication.
• Strong organizational, project-management, and follow-through skills.
• Ability to manage multiple priorities and deadlines.
• Demonstrated ability to work independently after training.
• Strong attention to detail and accuracy.
• Ability to follow established SOPs while also identifying opportunities to improve workflows.
• Ability to proactively communicate issues, missing information, and upcoming deadlines.

IDEAL CANDIDATE PROFILE

• Highly organized, structured, and process-oriented
• Previous hands-on U.S. residential real estate experience
• Proactive rather than task-dependent
• Comfortable reminding and respectfully pushing the client when action is required
• Able to identify missing information, errors, or follow-ups independently
• Strong CRM and database-management skills
• Excellent attention to detail
• Comfortable supporting multiple areas of a real estate business
• Interested in becoming a dedicated, long-term back-office resource

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED

• Lone Wolf
• Keller Williams Command – Familiarity Preferred
• MLS Platforms
• Real Estate Transaction Management Systems
• LastPass
• Microsoft Office
• Google Workspace
• Social Media Scheduling Tools

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Real Estate VA
• REQUESTED EXPERIENCE TIER LEVEL: Senior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or near native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About VisionPoint Marketing

VisionPoint Marketing is on a mission to become higher education’s most trusted enrollment marketing partner. As a full-service agency, we collaborate with colleges and universities nationwide to strengthen brands, accelerate marketing performance, and drive measurable enrollment growth. Our award-winning work is showcased on national conference stages, but our greatest pride is making life easier—and more successful—for our client partners. Headquartered in Raleigh, NC, we operate as a remote-first company with VisionPointers across every U.S. time zone, while offering hybrid and in-person options for those near our headquarters.

The Opportunity

The Agency Systems Manager is responsible for maintaining, configuring, and continuously improving VisionPoint’s operational systems—ensuring data accuracy, streamlined processes, and a friction-free experience for internal teams. This role is central to keeping our tech stack running smoothly, actively managing bugs and improvements, and delivering clear, actionable revenue operations reporting.

This position owns the integrity and clarity of VisionPoint’s operational data. They will manage cross-system workflows, respond to automation issues and QA needs, implement updates as software evolves, ensure accuracy in reporting, and maintain up-to-date documentation for key company-wide processes.

The ideal candidate is highly organized, technically adept, and energized by improving systems that directly support both client and agency success. The Agency Systems Manager reports directly to the Chief Financial Officer and partners closely with the Senior Director of Client Operations, Chief Client Officer, COO, Service delivery leaders, and the broader Client Operations team. Together, they streamline processes, enhance efficiency, deliver clean reporting, and support the agency’s growth. This role requires a proactive approach to identifying system improvements and a strong ability to develop and implement solutions.

What You’ll Do

Systems Administration & Process Management

• Serve as the champion and primary administrator of VisionPoint’s internal systems and operational platforms.

• Maintain and optimize VisionPoint’s project management platform (ClickUp), CRM (HubSpot), and other agency tools—including building dashboards and widgets—to ensure clean data, clear structure, and ease of use across teams.

• Administer system permissions, templates, views, workflows, and automations to drive operational consistency and efficiency.

• Lead user training and ongoing support to ensure team members are using systems effectively and consistently.

• Proactively monitor software updates, conduct regular audits, and implement process improvements that enhance clarity, reduce friction, and support a smooth operational experience.

• Maintain system documentation—including SOPs, data standards, templates, and workflow maps—to ensure company-wide clarity and alignment.

• Partner with leaders to govern system structure and ensure changes remain scalable and aligned with agency needs.

RevOps (Revenue Operations) Support

• Support revenue operations by maintaining accurate data flow across CRM, project management, and reporting tools.
• Collaborate with Business Development, Client Experience, Finance, and Client Operations to ensure all revenue, pipeline, forecasting, and utilization data is accurate and consistently captured.
• Build and maintain dashboards and reports that provide insights into pipeline health, client lifecycle data, forecasting accuracy, revenue leaks/opportunities, and operational trends.
• Ensure HubSpot (or related CRM tools) fields, automations, and workflows stay updated and aligned with evolving agency processes.
• Provide QA for revenue-related data, identifying gaps, discrepancies, or broken workflows before they affect forecasting or reporting.
• Support the development and maintenance of rate-card, scoping, and resourcing tools that drive predictable and accurate revenue management.
• Assist with integrations (e.g., HubSpot ↔ ClickUp) to support smooth handoffs between new business, onboarding, client delivery, and billing.

Resourcing & Client Project Support

• Sweep system and projects to flag potential risks, errors, or flags - ensuring data accuracy and consistency
• Collaborate with the Senior Director of Client Operations and senior leaders across the agency to maintain accurate, up-to-date resourcing views.
• Flag upcoming resourcing constraints and assist in determining solutions that balance team capacity, client expectations, and project timelines.

Reporting, Documentation & Team Collaboration

• Develop and maintain reports, dashboards, and workflow documentation for internal teams and client-facing needs.
• Partner with Client Operations, Client Experience, and SMEs to ensure smooth task assignments, process alignment, and workflow management.
• Support operational analysis by identifying trends, risks, or areas where process updates could improve efficiency or accuracy.
• Assist with systems administration tasks and special projects as assigned, including cross-department initiatives aimed at improving operational rigor and clarity.

Who You Are

Experience & Attributes

• Bachelor’s degree in marketing, finance, business, information systems, operations, or a related field (or equivalent experience).
• 2–4 years of experience in project coordination, operations, revenue operations, or systems administration within an agency or similar fast-paced environment.
• Proficiency with project management and CRM tools, especially ClickUp (required), HubSpot, and Google Workspace, with the ability to learn new platforms quickly.
• Analytically minded, with the ability to interpret data, identify patterns or inconsistencies, and recommend improvements.
• Process-oriented and tech-curious, with a genuine interest in improving operational systems, documentation, and team efficiency.
• AI-enthusiastic, with an interest in leveraging AI and automation tools to improve workflows, enhance reporting, automate routine tasks, and support operational efficiency.
• Exceptional organizational skills and strong attention to detail, particularly when managing data, templates, and process documentation.
• Strong communicator, both written and verbal, able to translate technical updates or process changes into clear, user-friendly language.
• Proactive, autonomous problem-solver who anticipates challenges, troubleshoots issues quickly, and identifies opportunities to streamline workflows.
• Collaborative teammate who builds strong cross-functional relationships and enjoys supporting teams through change.
• Comfortable with ambiguity and able to create clarity and structure in evolving systems and processes.

A Quick Note

Research shows that people from underrepresented identities often hesitate to apply for job opportunities if they feel they do not fulfill all of the listed qualifications. VisionPoint Marketing is committed to building a diverse and inclusive work environment and believes that skills are cultivated through a range of experiences. Even if your past work doesn’t meet all of the preferred qualifications, we still encourage you to apply if you are enthusiastic about this opportunity!

VisionPoint Culture

We believe culture is a core benefit—not just a buzzword. VisionPoint thrives on passion for higher education, collaborative problem-solving, hard work, and a little fun along the way. We invest in our team members’ growth, well-being, and fulfillment because we know that great work starts with a great culture. That’s why it’s important to us that future team members connect with — and contribute to — our culture. Our communication, collaboration, satisfaction, and growth are largely dependent upon how we all, as individuals, embrace and live out our values. We have a laser focus on knowing, providing solutions for, and advancing higher education because of its transformative power in the world.

Description

Why work for DreamHost?

We help people own their digital presence. It’s not just wishful thinking. It’s our noble cause — an idea that drives everything we do.

When you put your dreams online—your words, your photos, your creations—you shouldn’t have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost’s open platform gives you the power to share your data and the freedom to control how it’s used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer competitive salary, health, vision, and dental insurance, as well as a company-issued laptop, 401k, opportunities for growth, and much much more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

Benefits Offered

• Full health/vision/dental for the entire family at zero cost to team member

• 3% Safe Harbor contributed to 401(k) plus up to 1% employer match

• Opportunities for profit sharing and bonuses

• Generous time-off (starting at 15 vacation days)

• 11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)

• Paid sick leave (80 hours accrued)

• Tuition reimbursement (50⁄50 up to a specific amount)

• Pet Insurance

• Thrive Pass wellness allowance of $30 per month

• Udemy online learning courses

• Disability Insurance

• Generous maternity/paternity leave

• Discounted personal travel through corporate booking program Egencia

• Laid-back atmosphere

• Fun monthly company events

• Free web hosting

Overview

The Delivery Systems Administrator is responsible for administering, optimizing, and continuously improving the systems that support organizational delivery. Working directly with the Head of Delivery, this role ensures the organization’s delivery platform remains scalable, intuitive, and aligned with the company’s delivery operating model.

This role combines deep platform expertise, automation, AI enablement, and systems thinking to improve how work is planned, executed, measured, and reported. The ideal candidate is an expert ClickUp administrator who enjoys building scalable systems, simplifying complex workflows, and enabling teams to work more effectively.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Delivery Platform Administration

• Serve as the primary administrator and technical expert for the organization’s delivery platform, with deep expertise in ClickUp.

• Design, configure, and maintain platform architecture, including hierarchy, custom fields, templates, dashboards, forms, permissions, views, and relationships.

• Maintain platform governance, documentation, standards, and overall system health.

• Partner with the Head of Delivery to implement platform enhancements that support the organization’s delivery operating model.

• Evaluate new platform capabilities and recommend improvements that increase usability, scalability, and organizational effectiveness.

Automation & AI

• Design, implement, and maintain workflow automations that reduce manual effort and improve consistency.

• Build and maintain AI Agents, Skills, and AI-assisted workflows.

• Identify opportunities to simplify operational processes through automation and intelligent workflows.

• Develop and maintain integrations between ClickUp and other business systems as needed.

• Research emerging AI and automation capabilities and recommend practical applications for the organization.

Operational Enablement

• Build executive dashboards and operational reporting that provide meaningful visibility into delivery performance.

• Maintain accurate, consistent, and well-governed operational data that supports reporting and decision-making.

• Translate operational requirements into scalable platform configurations and workflow improvements.

• Partner with Delivery Leads and business stakeholders to improve delivery workflows, reporting, and system adoption.

• Continuously identify opportunities to improve organizational execution through better tooling, automation, and operational practices.

Requirements

Requirements

• Extensive experience administering ClickUp in a medium or large organization.

• Expert knowledge of ClickUp architecture, including hierarchy, dashboards, automations, custom fields, permissions, templates, forms, relationships, and reporting.

• Experience designing workflow automations, AI Agents, Skills, and system integrations.

• Strong systems thinking with the ability to design scalable operational workflows and improve business processes.

• Experience developing executive dashboards and using operational data to drive decision-making.

• Excellent organizational, analytical, and documentation skills.

• Ability to translate business requirements into scalable technical solutions while managing multiple priorities independently.

Preferred

• Experience supporting Delivery, PMO, Product Operations, Business Operations, or Program Management organizations.

• Experience integrating ClickUp with third-party platforms using APIs or automation tools.

• Familiarity with Agile software development and portfolio management.

• Experience with SQL, scripting, business intelligence platforms, or advanced reporting tools.

• Experience implementing AI-enabled operational processes.

Compensation & Benefits

• $70,000-$90,000 / yearly

**DreamHost provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and...

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and...

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11407 Property Management & Business Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.

The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company’s processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.

The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.

In addition to the requirements below, the candidate needs to be explicitly proactive in regards to business improvement, process improvement, and suggesting ideas to promote the continued growth of the business.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Property & Operations Support

• Communicate with tenants, contractors, municipalities, and other business contacts
• Handle routine communication through phone, text, and email
• Track outstanding operational tasks and follow-ups
• Assist with coordinating contractor workloads
  • Do follow ups with contractors and clients via phone call, messaging, video/phots and follow up with clients to make sure work done as promised
  • Keep track of time contractors are working through text, chat, voice calls, and photo/video
  • Responsible for proof of work verification
• Maintain organized property and operational records
• Follow detailed client-provided procedures and workflows

Car Rental Support

• Manage routine Turo customer communication
• Communicate with Turo support when necessary
• Assist with rental scheduling and customer-related workflows
• Support the client’s developing private car rental operation
• Maintain accurate rental and customer information
• Company is transitioning to run dual tech stack with Turo and one prime rental service (like Enterprise, Alamo, etc)
  • VA must have ability to follow up and pitch this to clients, promoting the transition to private platform

Administrative & Technology Support

• Work across the client’s existing and newly implemented business applications
• Use remote desktop systems when required
• Maintain organized records, trackers, and communications
• Use AI tools such as Claude or similar platforms to improve recurring workflows where appropriate
• Identify repetitive tasks that may be streamlined or automated
• Learn new systems and processes as the business expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous business support, operations, executive assistant, or customer service experience required
• Property management or real estate experience is a strong plus but not required
• Turo, car rental, or transportation experience is a plus
• Strong phone, SMS, WhatsApp, and email communication skills
• Experience coordinating contractors or service providers preferred
• CRM and business software experience required
• AI/LLM experience strongly preferred
• Strong ability to learn complex client-specific processes
• Ability to navigate and/or the willingness to learn Facebook, Instagram, TikTok business to achieve clients goals

IDEAL CANDIDATE PROFILE

• Excellent spoken English with a native or near-native accent
• Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
• Highly organized and dependable
• Strong executive assistant / operations mindset
• Self-motivated and eager to learn new technology
• Comfortable using AI tools or highly motivated to learn
• Interested in a long-term growth position rather than short-term VA work
• Capable of taking on increasing responsibility over time

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Office / Google Workspace
• Google Voice / VoIP Systems
• TeamViewer / Remote Desktop Tools
• AI Tools such as Claude / ChatGPT
• Property Management / Business Operations Platforms – Client Training Provided
• Turo – Preferred / Training Provided

Work Schedule

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST
• (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support

• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)

• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST

  • (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

• Scheduled Working Days: Monday-Friday

• REPORTING TO/POC: To Be Determined

• Number of VAs: 2

• GENDER PREFERENCE: None

• LANGUAGES SPOKEN/PREFERENCE: English

• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)

• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About the role

Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.

This is a full-time, competitively compensated hourly role.

The hourly compensation range for this role is $19.35–$25.00, depending on experience and qualifications.

This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States. excluding Hawaii and Alaska.

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Responsibilities

• Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness

• Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required

• Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers

• Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial

• Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience

• Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations

• Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making

• Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)

• Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well

• Communicator – strong verbal and written communication skills

• Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus

• Must reside in the United States

What sets InfoTrack apart We strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer:

Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.

Work with a knowledgeable, high-achieving, experienced, and fun team.

Be part of a culture obsessive about learning, development, and career growth.

Learn more about life at InfoTrack on our website.

InfoTrack is certified as a Great Place to Work®

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11407 Property Management & Business Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.

The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company’s processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.

The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.

In addition to the requirements below, the candidate needs to be explicitly proactive in regards to business improvement, process improvement, and suggesting ideas to promote the continued growth of the business.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Property & Operations Support

• Communicate with tenants, contractors, municipalities, and other business contacts
• Handle routine communication through phone, text, and email
• Track outstanding operational tasks and follow-ups
• Assist with coordinating contractor workloads
  • Do follow ups with contractors and clients via phone call, messaging, video/phots and follow up with clients to make sure work done as promised
  • Keep track of time contractors are working through text, chat, voice calls, and photo/video
  • Responsible for proof of work verification
• Maintain organized property and operational records
• Follow detailed client-provided procedures and workflows

Car Rental Support

• Manage routine Turo customer communication
• Communicate with Turo support when necessary
• Assist with rental scheduling and customer-related workflows
• Support the client’s developing private car rental operation
• Maintain accurate rental and customer information
• Company is transitioning to run dual tech stack with Turo and one prime rental service (like Enterprise, Alamo, etc)
  • VA must have ability to follow up and pitch this to clients, promoting the transition to private platform

Administrative & Technology Support

• Work across the client’s existing and newly implemented business applications
• Use remote desktop systems when required
• Maintain organized records, trackers, and communications
• Use AI tools such as Claude or similar platforms to improve recurring workflows where appropriate
• Identify repetitive tasks that may be streamlined or automated
• Learn new systems and processes as the business expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous business support, operations, executive assistant, or customer service experience required
• Property management or real estate experience is a strong plus but not required
• Turo, car rental, or transportation experience is a plus
• Strong phone, SMS, WhatsApp, and email communication skills
• Experience coordinating contractors or service providers preferred
• CRM and business software experience required
• AI/LLM experience strongly preferred
• Strong ability to learn complex client-specific processes
• Ability to navigate and/or the willingness to learn Facebook, Instagram, TikTok business to achieve clients goals

IDEAL CANDIDATE PROFILE

• Excellent spoken English with a native or near-native accent
• Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
• Highly organized and dependable
• Strong executive assistant / operations mindset
• Self-motivated and eager to learn new technology
• Comfortable using AI tools or highly motivated to learn
• Interested in a long-term growth position rather than short-term VA work
• Capable of taking on increasing responsibility over time

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Office / Google Workspace
• Google Voice / VoIP Systems
• TeamViewer / Remote Desktop Tools
• AI Tools such as Claude / ChatGPT
• Property Management / Business Operations Platforms – Client Training Provided
• Turo – Preferred / Training Provided

Work Schedule

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST
• (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support

• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)

• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST

  • (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

• Scheduled Working Days: Monday-Friday

• REPORTING TO/POC: To Be Determined

• Number of VAs: 2

• GENDER PREFERENCE: None

• LANGUAGES SPOKEN/PREFERENCE: English

• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)

• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: CPT-11456 Real Estate Transaction Coordinator Virtual Assistant

Independent Contractor – CPT-11456 Real Estate Transaction Coordinator Virtual Assistant/Real Estate VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

An experienced California Realtor is seeking a part-time Real Estate Transaction Coordinator Virtual Assistant to support the paperwork and administrative side of residential real estate transactions.

The primary responsibility is ensuring transaction documents, disclosures, signatures, and files are prepared and maintained accurately. The client has an established checklist and uses SkySlope to track required documents throughout each transaction.

The ideal candidate has direct U.S. real estate transaction coordination experience and is already familiar with common real estate terminology, transaction documents, disclosures, and electronic signature workflows. California experience is preferred but not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Transaction & Document Coordination

• Prepare seller disclosures and other required transaction documents
• Prepare buyer representation and related paperwork
• Send documents for electronic signature and follow up on outstanding signatures
• Review documents for completeness and proper execution
• Ensure signatures, initials, and required information are in the correct locations
• Upload completed documents into the appropriate transaction files
• Assist with basic MLS-related administrative tasks as needed

SkySlope & File Management

• Maintain transaction files and required documentation within SkySlope
• Follow established transaction checklists
• Monitor missing or outstanding forms
• Upload completed documentation into the appropriate locations
• Keep files organized and current throughout the transaction
• Flag missing information or documentation for internal review

Email & Administrative Support

• Communicate with clients and transaction parties primarily through email
• Draft clear, professional emails with proper grammar
• Follow up regarding documents and signatures as directed
• Maintain organized records and transaction correspondence
• Assist with additional real estate administrative tasks as needed

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous U.S. real estate transaction coordination experience required
• Experience with real estate disclosures and transaction paperwork required
• SkySlope experience strongly preferred
• DocuSign or similar e-signature experience required
• California real estate transaction experience is a plus
• MLS experience preferred
• Excellent written English communication required
• Strong attention to detail and document accuracy required
• General real estate administrative or executive assistant experience is a plus

IDEAL CANDIDATE PROFILE

• Previous hands-on U.S. real estate transaction coordination experience
• Extremely detail-oriented and accurate
• Strong understanding of real estate forms and terminology
• Excellent written English and grammar
• Comfortable reviewing paperwork for missing signatures or information
• Organized and consistent with transaction checklists
• Able to learn California-specific forms and processes quickly
• Dependable with strong follow-through

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• SkySlope – Strongly Preferred
• DocuSign
• MLS Platforms
• Email Platforms
• Microsoft Office / Google Workspace

Work Schedule

• Contracted Hours per Week: 10 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible PST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Real Estate VA
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible PST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Excellent Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!